ALICIA CRAWFORD

**** ********* **, # **** * Dallas, TX 75287 l 469-***-**** l adouh6@r.postjobfree.com

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otivated and seasonably skilled account manager recognized for her aggressive work ethic, attention to detail, and ability to work diligently on company goals is seeking a new opportunity to enhance my skills further. Ability to provide excellent customer service, while working in a fast-paced environment. Confident and poised in interactions with individuals at all levels. Over Fifteen years of broad-based Collection and Customer Service experience, Collections and Funding. Well versed in making decisions that ultimately benefit the overall goal for the company.

Key Skills

Proficiency in Risk Management, Delinquency Management, Funding, Administration, & Customer Service

Excellent attention to detail and ability to multitask

Strong Analytical and problem-solving skills

Ability to maintain understanding of compliance laws for Collections and Funding

Software Familiarity – Optika, Oracle, Telnet, AS400, SAP/CRM/ERP, Microsoft office- Excel, Outlook

Strong written and verbal communications skills

Ability to work in a constant state of alertness and in a safe manner

Comfortable in a self-directed, fast past environment

Professional Experience

TOYOTA COMMERICAL FINANCE – Coppell, TX 01/20- Present

Contract Analyst

Essential Functions:

Maintain integrity, and control of commercial retail and lease contracts, while ensuring terms and deal structures meet legal and business requirements.

Serve as primary liaison between TICF, and dealerships across the United States to coordinate accurate completion of required documentation.

Validate contract rates and special programs in accordance with Financial Bulletins.

Identify discrepancies within deal parameters in the structure of contracts at inception and recommend constructive solutions to alleviate these discrepancies from arising in the future.

Assist in developing step-by-step desk procedures for all critical functions to standardize funding processes and minimize errors.

Collection Sr. Representative 09/16 - 01/20

Essential Functions:

Make outbound collection calls in a professional manner while keeping and improving customer relations.

Responsible for all administration, correspondence, and documentation throughout the entire collection process.

Ensuring legal repossession notices such as Right to Cures, and deficiency letters are properly documented and mailed in a timely manner.

Prepare and submit financial change and act as a Liaison between departments for processing of any adjustments.

HARLEY DAVIDSON FINANCIAL SERVCIES – Plano, TX 08/14 – 09/16

Collection Representative

Essential Functions:

Responsible for monitoring and maintaining assigned accounts- Customer Calls, account adjustments, write offs, and customer reconciliations

Enlisted the efforts of Sales and senior management when necessary to accelerate the collection process.

Established and maintained effective and cooperative working relationships with Dealers and Sales.

Responsible for all administration, correspondence, and documentation throughout the entire repo process.

Took Supervisor calls for US and Canada accounts while interfacing with other departments to resolve issues.

Prepared and processed charge-off accounts according to departmental guidelines and company goals.

Select accounts for possible repossession action and/or skip placement based on established procedures.

SANTANDER CONSUMER USA – Dallas, TX 06/06 – 08/14

Back End Account Manager

Essential Functions:

Service Loans Auto Loans that are 61 days Past Due to Charge Off.

Negotiate accounts to current status, deep skip tracing, and repossession activity.

Collect in accordance with all state and federal laws inclusive of FDCPA.

Utilizing a variety of web-based tools to research, and resolve high risk accounts.

Determine the reason for delinquency and assist the customer in resolving the problem.

INTERMEDIA COMMUNICATIONS/MCI– Dallas, TX 01/00 – 04/04

Account Consultant III,

Essential Functions:

Facilitate the inception of contract from sales to closing.

Liaison between sales, engineer, and customer to ensure order was completed.

Facilitated over meetings to track deadlines, obstacles, start dates for new hires.

Develop process efficiencies to address unique situations presented by the customer.

Effectively communicated with Regional Sales Managers to consistently update management on large customers designated to be National Accounts.

Education

EXECUTIVE SECRETARIAL SCHOOL – Dallas, TX – 1999

Associate Degree in Applied Science

CHICAGO STATE UNIVERSITY. – Chicago, IL – 1994-1996

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