Billing Clerk, Receptionist

MARIFE DIAZ SANTULAN

Mobile: 094********

Email Add: **************@*****.***

Address: *** ***** *****, ******

OBJECTIVE :

To be part of growing organization that will instill growth and opportunity in my career as well as to impart my knowledge and skills to support the company. To show and hold an important role that will express my sense of professionalism and responsibility.

PROFESSIONAL EXPERIENCE :

LINE SEIKI INCORPORATED (Philippines)

HR SECRETARY

Aug. 2002-2004

Assists in counseling staff regarding their employment agreement

Evaluates staff for implying increment/incentive in accordance with the company policy

Conducts initial interview

Recommends action plans to erring employees for the violation of company rules and regulations

Implements memorandum, disciplinary action after proper investigation of reported violation

Briefs new staff about the management, staff benefit, policy

Gathers employees’ information

SUBWAY HOUSE OF SANDWICHES (Dubai U.A.E.)

SANDWICH ARTIST

Aug. 2006 - 2009

Prepares cash and credit report daily

Professional sandwich maker

Provides quick and accurate service

Reports unit sale and daily inventory

Maintains good hygiene and cleanliness of station area at all times

Manage complaints and customer request

Takes order and offers food promos

GARDEN LADIES SALON AND SPA ( Karama Dubai U.A.E.)

RECEPTIONIST / CASHIER

Oct. 2011- May. 2013

Confirms and sets daily appointment/booking

Handles customer complaints and responds to phone inquiries

Promotes new types of services and promo package offers

Manages secretarial work

Builds strong customer relation

Prepares end shift report

Records and files client information confidentially

Accepts payment

BENTOYA KITCHEN (Sheik Zayed Road Dubai U.A.E.)

Service Staff/Waitress

June. 2013-2015

Prepares and control back up

Assist guest attentively and meet their satisfaction

Provides good quality service

Promotes best selling food items

Maintains good and clean environment at all times

Recommending menu items

Taking orders carefully

Communicating with the kitchen staff about guest’s request

CRISOSTOMO GENERAL HOSPITAL (Philippines)

RECEPTIONIST / BILLING CLERK / CASHIER

June. 2019 - present

Responds immediately when it comes to customer complaints

Initiates a smooth conversation with the attending physician concerning their patients

Person in charge in preparing hospital bill

Handles multiple transaction and payment carefully

Demands written agreement for some cases like unpaid bills

Answering telephone inquiries

Monitoring payments and preparing billing reports

Managing patients balance and resolving discrepancies

Reporting daily cash collection

Processing/Accepting payment

QUALIFICATIONS AND SKILLS :

Good Administrative background

Business oriented, dynamic and hardworking individual

Good in oral and written communication skills

Fast learner, quick witted and can manage different person in different situation with positive attitude

EDUCATIONAL ATTAINMENT :

Associate in Computer Technology

Philippine Science and Technology Institute 1997-1999

PERSONAL INFORMATION :

Marital status : Single

Birthdate : Dec. 19, 1980

Age : 41 years old

Nationality : Filipino

Height : 5’3”

Weight : 130 lbs.

I hereby certified that the above information is true and correct to the best of my knowledge

Marife Santulan

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