Plant Operator Operations Manager
Resume:
RESUME
PERSONAL DETAILS:
Full Name : Cowley Kelly Mwongela Makau
Nationality : Kenyan
Date of Birth : 27th Dec 1979
Marital Status: Married
Religion : Christian
Visa Status : Employment Visa
Language : English, Kiswahili
Email Address: **********@*****.***
Contact Number: +971-********* /+254*********
CAREER OBJECTIVES:
To secure a suitable position in a company that will offer opportunities for advancement and growth while utilizing my skills and improve my knowledge in an environment that recognizes ones aspiration for career advancement and commitment to succeed. ACHIEVEMENTS:
Certificate of Appreciation West14th the Best Steakhouse for 2013 by WHATS ON award.
Certificate of HABC LEVEL 2 AWARD in Food Safety in Catering (QCF) award on 02 June 2013 by High field Awarding body for compliance.
Award for Trip Advisor and congratulate by guest for a job well done: On June 2013, July 2013, Sept 2013
Reviewed on June 17, 2013 Reviewed on Sept 23, 2013 and Sept 25, 2013 EDUCATION BACKGROUND
2021-2021: Sensei Institute of Technology
Plant operator
Specialization: excavators, forklift, wheel shovel
First aid
2010 -2010: ASHLEYS HAIR & BEAUTY ACADEMY DIPLOMA IN BEAUTY
Beauty therapy
2002 -2002: Graffins College (Westland Campus) Diploma in Air Travel & Tour operations
Air travel and tours operations
1997 – 2000: Kitui High School
Kenya Certificate of Secondary Education
WORK EXPERIENCE:
Jumeirah Group Hotel & Resorts-Burj Al Arab
Position: Chef De Rang - October 2017 to Date
Tasks and Responsibilities:
Identifies customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
Meet all reasonable needs and requests of customers within acceptable enterprise time frames
Identifies and takes all opportunities to enhance the quality of service
Recognizes customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility
Offer s assistance to colleagues when required, to ensure designated work goals are met
Demonstrates trust, support and respect towards team members in day-to-day work activities
Conduct communication with customers and colleagues in a polite, professional and friendly manner
Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards
Seeks assistance from other team members, supervisors and managers when required
Possess working understanding of all Jumeirah Food and Beverage Restaurant and Bars in order to properly direct and advise guests
Anticipates customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
Identifies opportunities to enhance the quality of service (upselling, guest recognition
Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and DJ customer feedback/ complaint procedures
Offer assistance to colleagues when required, to ensure designated work goals are met. MOVENPICK IBNBATTUTA GATE (OCEANA BEACH CLUB)
Position: BAR SERVER - Nov 2013 to Sept 2017
Tasks and Responsibilities:
Computes bill and presents for payment collects charge card for drinks served and inputs accurate data in the point of sale system.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Take orders from the guest, relay them to the Bartender and then makes sure that beverages are served in the proper glassware with the proper garnish.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Ensures stations or tables are clean, orderly and properly set with matches, clean ashtrays and beverage menus.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Inform customers of daily specials.
Attends meetings, training
drinks for patrons, and chill bottles of wine.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
E-TECH ELECTRONICS KENYA
Position: MARKETING AND SALES EXCECUTIVE – Jan 2009- Oct 2013 Tasks and Responsibilities:
Creating rapport with new and existing customers
Looking for new customers and prospects
Record keeping for all customers maintenance details
Identifying customers electronics problems and fixing accordingly
Timely service delivery to the customers when required
Replacing spare parts for phones wherever needed
Giving advice to the customers on good maintenance of their electronics
Acknowledging and responding to relevant customer queries, needs and expectations
Suggest and promote retail products or additional services
Cooperate with and escalate to administration on any arising issues
Apply best practices and be up to date with market trends. Referees
1. Satish Balyan
BURJ AL ARAB
Operations Manager
2. Mary Makau
CO-OPERATIVE BANK OF KENYA
3. Felix Kasalu
Director-ETECH EELECTONICS
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