Contract Project Salesforce Developer

ASHOK KUMAR

Email: *************@*****.***

Ph #: 647-***-****

Professional Summary:

Having 4+ Years of experience in IT industry in Salesforce.com CRM Administrator and Developer in Salesforce.com Sales, Marketing, Customer Service and Support Administration.

Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, deployment and maintenance of web-based and portals based object oriented enterprise applications.

Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.

Hands on experience knowledge on Administration setup and Force.om, Eclipse IDE, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.

Extensive experience using SFDC Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Email Services, Approval Workflow, Report generation, Validation rules, Dashboards and Tasks .

Experience in realizing the business requirements to design on Salesforce.com platform, by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.

Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.

Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.

Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.

Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.

Experience in writing SOQL and SOSL queries in Force.com technology for Visualforce and Apex.

Experience in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.

Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.

Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.

Technical Skills:

Salesforce Technologies: Apex, Visualforce, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader, and Web Services, Salesforce lightning

Salesforce Tools & Integration: Force.com Eclipse IDE Plug-in, Force.com Migration Tool, Force.com Data Loader, Force.com Platform.

Languages: Apex, C, C++, Java.

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX

Data Bases: Oracle, Ms Access

Operating Systems: Windows XP/Vista/ 7 and Unix

Professional Experience:

Client: Chubb Insurance

Location: Toronto, ON

Role: Salesforce Consultant

Duration: Jul 2020 – Till Date

Responsibilities:

Created detailed data mapping document for integrating various systems with Salesforce.com.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upset, export operations on millions of records.

Used Salesforce Lightening in Various Webpages Design in VisualForce for Capturing Various Customer Enquiries and Implemented Logic for Migrating Cases to Different Queues Based On the type of Customer Enquiry.

Developed Apex classes on Force.com platform to customize application according to functional needs.

Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.

Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.

Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.

Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on the need in the organization.

Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.

Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com and web service endpoints.

Performed tasks for Data Migration like Data mapping and Data loading.

Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Lightening, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Cast Iron, Data Loader, Data Migration, Dashboard, Informatica, Oracle, Windows.

Client: Insignia Software Corporation

Location: Edmonton, AB

Role: Salesforce Developer/Admin

Duration: Jan 2019 – Jun 2020

Responsibilities:

Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.

Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.

Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.

Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.

Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.

Worked on Salesforce Lightening Process Builder to easily automate Business Processes.

Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

Designed and developed Service cloud and integration.

Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.

Performed Data Migration from home grown legacy system to Salesforce CRM.

Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.

Involved in ERPSS team at unit, an en-route patient staging system for disaster management.

Environments: Salesforce.com, Apex Language, Visualforce, Sales Cloud, Salesforce Lightening, ERPSS, Service Cloud, Cast Iron, Data Migration, Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in and Windows.

Client: Mobisys

Location: India

Role: Salesforce Developer/Admin

Duration: Feb 2017 – Nov 2018

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Worked with Apex on Force.com IDE, created custom controller classes for Visualforce pages and to implement custom business logic.

Involved in Unit Testing, Code Coverage and Code Review. Analyze the code and developing the Technical Documentation.

Developing and designing business logic for Salesforce.com using Force.com Apex triggers and Apex classes.

Managed page layouts, fields, and system interface/capabilities.

Created and manage Workflow Rules, Field Updates and E-mail Alerts.

Created different Custom objects, Formula Fields, Custom fields for various business needs.

Design various WebPages in Visualforce for capturing customer enquiries and implement business logic for case routing.

Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.

Created different Visualforce Email Templates to automate the business process.

Design and develop Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Involved in Mass imports and exports of data.

Worked with Access, Word, PowerPoint and Excel.

Customized tabs for among different business users groups and business centers.

Environment: Saleforce.com Platform, Apex, Triggers, Cast Iron, Visualforce Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs and Windows.

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