Office Manager
Resume:
Ellen Paulk
Novi, Mi. *****
*****************@*****.***
OBJECTIVE
Sales and management professional looking to utilize my skills as an office manager RELEVANT SKILLS AND EXPERIENCE
Computer Proficiency
* Proficient use of QuickBooks for entering data and reconciling accounts
* Use of Microsoft programs to calculate payroll, schedule staff and produce daily reports
* Perform administrative support tasks using general office equipment to work with pay records, invoices, balance sheets and other documents Human Resources Experience
* Knowledge of state laws and procedures for hiring selection, training, compensation and benefits, labor relations and negotiation
* Conflict resolution between landlord and tenants. Employee relations issues such as harassment allegations, work complaints or other employee concerns
* Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods and coordination of people and resources Sales Experience
* Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
* Demonstrated effective presentation skills showing and leasing apartments resulting in lead sales for duration of employment
EMPLOYMENT HISTORY
July 2020 to present
Exercise Warehouse - O ce Manager
● Create invoices in quickbooks for all sales in the company
● Complete billing and process payment
2
● Reconcile all accounts
● Use of Microsoft programs to set up delivery to the customer
● Sales of premium exercise equipment
July 2020 to present
JoAnn Fabrics - Cashier
● Greet and assist customers in a professional manner
● Execute general operations of the establishment
● Complete the customer sale via cash and credit card transactions December 2015 to May 2018
Springs Apartments - Assistant Manager
● Successfully increased resident retention, increasing revenue, by organizing and hosting parties to promote resident appreciation
● Plan, schedule and coordinate staff and contractors in daily operations, general maintenance, major repairs, remodeling and construction projects
● Review all legal documents and give approval for completion August 2014 to December 2015
Stone Ridge Apartments - Assistant Manager
● Improved office efficiency by reorganizing office and filing system
● Slashed inventory cost and expedited service by reorganizing maintenance facility and implementing tracking sheets
June 2013 to August 2014
Portsmouth Apartments - Leasing Consultant
● Demonstrated effective presentation skills showing and leasing apartments resulting in lead sales for entire duration of employment
● Expedited communication between upper level management, existing residents and prospective tenants
EDUCATION
Oakland Community College Farmington Hills Mi. Credits Earned Central Michigan University Mt. Pleasant Mi. Credits Earned Novi High School Novi Mi. Diploma
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