Front Office Receptionist

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Hemalatha N

Address No. **, Shanthi Nivasa, vinaya layout,

WhiteField, Bangalore 560066.

Phone. +91-994*******

E-mail *********@*****.***

DOB 09.12.1987

Agile and adaptable Administration with stellar Admin and Financial history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Skills

Education administration

Managerial finance

Work order administration

Benefits administration

Budget administration

Healthcare administration

Clinic administration

Work History

2018-09 – 2021- 06 Assistant Manager - Administration Bradford Aviation, Bengaluru, Karnataka

• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

• Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.

• Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.

• Monitored security and handled incidents calmly.

• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.

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• Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

• Coached new employees on administrative procedures, company policies and performance standards.

• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

• Maintained staff directory and company policy handbook for human resources department.

• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

• Managed excel - databases converting complex data into easy-to-interpret data.

• Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.

• Created detailed expense reports and requests for capital expenditures.

• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Monitored complete work calendar and scheduled appointments, meetings and travel.

2016-06 - 2018-09 Co- Coordinator Internationational Marketing Aster CMI Hospital, Bengaluru, Karnataka

• Patient Care services.

• Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.

• Handled day-to-day running of project or department or task, ensuring high levels of productivity and progression.

• Maintained energy and enthusiasm in fast-paced environment.

• Eliminated downtime and maximized revenue by providing top project quality control.

• Maintained excellent attendance record, consistently arriving to work on time.

• Exceeded goals through effective task prioritization and great work ethic.

• Handled number calls per timeframe to address customer inquiries and concerns.

• Collaborated with department or management to achieve result.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Drove operational improvements which resulted in savings and improved profit margins.

• Increased customer satisfaction by resolving product or service issues.

• Used coordination and planning skills to achieve results according to schedule.

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2008-10 - 2016-05

Front Office Receptionist

M S Ramaiah, Bengaluru, Karnataka

• Patient Care services.

• Worked as Clinical Trials- Dexa Scan Technician for 3 years.

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.

• Wrote professional and error-free letters, memoranda and other business documentation to support office needs.

• Maintained transaction security by verifying payment cards against identification.

• Scheduled appointments, forwarded phone calls and completed Task on multi-line office phone.

• Maintained clean reception area to promote positive, professional environment for all stakeholders, including Job Titles and clients.

• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

• Maintained financial accuracy by collecting deposits, fees and payments.

• Drafted professional memos, letters and marketing copy to support business objectives and growth.

• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

• Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.

• Identified visitors' needs to offer solutions and information.

• Arranged accommodations and travel plans for visitors and presented updated itineraries.

Education

1992 - 2003 10th

Mother Teresa High School - Bengaluru

2003 - 2005

2005 - 2008

12th: Commerce

Govt College - Malleswaram Bengaluru

B.COM

Karnataka University, Dharwad

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Software

MS Office

Languages

English

Hindi

Kannada

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