Eastern Maine Employee Relations

DENISE GALLOP

Carmel, ME ***** 207-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Strategic and results- driven professional with extensive success in benefits administration, employee relations and performance management. In-depth understanding of policy implementation, affirmative action guidelines and employment law compliance. Strong leader with proven problem solving and conflict resolution skills. Willing and able to continue to bring value to your organization with the appropriate business acumen and technical knowledge, skills, and preparation necessary to support the organization's vision, mission, and goals. SKILLS

Strategic Planning

Training and Development

Excellent Public Speaking Skills

Effective Leader

Team Building

Driven Communication

Benefits Administration and Compensation

Project Management

Microsoft Office Suite

Employee Relations

Program Administration

New Employee Orientation/ Onboarding

Expertise in all HR Systems

Performance Management

Talent Acquisition

Analytical Skills

Records Management

Policy and Procedure Modification

WORK HISTORY

Veterinary Hospital Administrator 08/2020 to Current Eastern Maine Emergency Veterinary Clinic Brewer, ME

Administer fiscal operations, including accounting, authorizing expenditures, and payroll

Direct and evaluate work activities of medical, technical, clerical, maintenance, and other personnel

Maintain communication between governing boards, medical staff by attending board meetings and coordinating interdepartmental functioning

Streamlines programs and services in the medical facility, including personnel administration, training, and coordination of medical staff

Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options

Monitor the use of diagnostic services, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services

Consult with member clinics, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans

Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements

Plan and conduct new employee orientation to foster positive attitude toward organizational objectives

Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations

Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits

Investigate and report on industrial accidents for insurance carriers

Continuous building of organizational culture and boosting employee morale to retain key employees

Implements leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility

Human Resources Specialist 11/2019 to 08/2020

Sargent Corporation Stillwater, ME

Ensured company compliance with federal and state laws, including reporting requirements

Evaluated job positions, determining classification; exempt or non-exempt status, and salary

Planned, communicated and executed methods and techniques for selecting, promoting, compensating, evaluating, and training workers

Researched job and worker requirements, structural and functional relationships among jobs and occupations, and occupational trends

Administered insurance, pension and savings plans; working with insurance brokers and plan carriers

Researched employee benefit and health/ safety practices; recommend modifications to existing policies

Spoke at conferences and events to promote apprenticeships and related training programs

Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations

Administered benefits programs, analyzed compensation and other competitive data and prepared budgets Human Resources Business Partner 08/2018 to 11/2019 Northern Light Health Pittsfield, ME

Resolved employee relations issues; harassment allegations, work complaints, or other employee concerns

Analyzed employment-related data and prepared required reports

Conferred with management to develop or implement personnel policies or procedures

Implemented recruiting strategies to meet current or anticipated staffing needs

Educated job applicants on duties and responsibilities, compensation, benefits, work schedules, working conditions, or promotion opportunities

Interpreted human resources policies, procedures, laws, standards, and regulations

Updated human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms

Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA)

Provided management training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues

Maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software

Administered skill, intelligence, psychological, or drug tests for current or prospective employees

Evaluated selection or testing techniques by conducting research or follow-up activities and conferring with management or supervisory personnel

Senior Service Assurance Leader Courier 06/1993 to 08/2018 FedEx Bangor, ME

Evaluated success of training programs and recommended improvements to enhance effectiveness

Developed training procedure manuals, guides and course materials to improve business productivity

Reviewed time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies for 50 employees

Recorded, and authorized requests for disbursements in accordance with company policies and procedures

Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement

EDUCATION

Bachelor of Science: Interdisciplinary Studies Human Resources 05/2018 Liberty University Lynchburg, VA

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