Julio Raudales **** larch ave 561-***-****

Palm Beach Gardens, Fl adou9i@r.postjobfree.com

EDUCATION

Palm Beach State College – Palm Beach Gardens, FL August 2016-Present

• Bachelor of Business Administration in Hospitality and Tourism Management Freedom High School – San Pedro Sula, Honduras June 2010

• High School Diploma

Activities – Achievements:

Participated as English,and Spanish translator in Medical Brigades. EXPERIENCE

Assistant Property Manager / House Manager-Palm Beach Island, FL September 2017-Present

• Gatekeeper for subcontractors, and vendors.

• Knowledge of home-automation systems and structures such as Crestron, and Lutron.

• Manage budget.

• In charge of supervising security cameras.

• Always check that HVAC, generators, and cooling towers have the proper maintenance.

• Computer literate.

• Take care of errands, and chauffeur guests and family.

• Report any problems, or issues to property manager.

• Automobile care, and maintenance.

• Oversee operations of all HVAC, and other mechanical equipment to ensure working order.

• Maintain pools clean by vacuuming, brushing, and skimming.

• Maintain beach front, outdoor furniture, and tennis area clean by doing walks, and picking garbage that is carry by the ocean waves.

• Maintain constant communication with the Chefs of the property to buy things in the supermarket for them.

• Perform household repairs,,and assist the housekeepers if needed.

• Manage household inventories and pantries, manage visiting trades, and vendors for installations, and/or deliveries.

• Take care of the family dogs .

• Maintain good communication with principals to meet their needs when requested.

• Changing light bulbs, fuses, and checking security alarm systems. Zertuche Family

Domestic Couple-Jupiter, FL July 2015- September 2017

• Managed general housekeeping on a regular basis.

• Prepared and served meals three times a day, and as required.

• Provided pet care for two large dogs and five cats, and transportation to veterinary appointments.

• Maintained garden, and oversaw lawn maintenance work.

• Managed the scheduling process of family events including tours, dinning, theatre and sporting events.

• Assist Family with the transportation of luggage.

• Escorted incoming family or family guests to rooms.

• Planned and supervised all personal travel arrangements including: air travel, ground transportation, and accommodations.

• Efficiently managed telephone calls, emails, and collected/sorted mail. The Biltmore Condo

Lead Concierge- Evening shift Palm Beach Island, FL. June 2016-Sept 2017

• Provide information, recommendations, and booking services for a variety of resident and guest inquiries, including, but not limited to, directions, hours of operation for nearby businesses, community services, transportation and travel arrangements, tour and event tickets, restaurant reservations, spa appointments, shopping, sports events, cultural activities, and medical care.

• Respond to special requests for services including dentists, doctors, child care, florists, etc.

• Develop relationships with local business owners and VIPs in order to fulfill requests.

• Answer internal and external telephone calls, and pages; process and deliver messages for residents and guests.

• Address questions or concerns from prospective or current residents and families.

• Provide support to the customer relations, and business operations team members, assisting with business office responsibilities, accounts receivables, and other administrative duties for the building.

• Working with environmental services in monitoring building cleanliness, visual presentation, state of repair, and security, responding to needs accordingly.

• Engage resident’s family and friends giving them the best service.

• Maintain a high standard of personal hygiene and professional appearance as all team members are a visual representation of The Biltmore Condo.

• Perform other duties and services as assigned.

Pro Star Group Services

Manager - Palm Beach Gardens, FL. May 2015-June 2016

• Meeting with clients to develop, or refine plans for the projects which may include ornamental plants, ground covers, and landscaping structures.

• Coordinate the use of labor, equipment, materials and other resources.

• Helped customers plan the best outcome for their lawns.

• Monitor work to ensure quality is achieved.

• Give the proper maintenance for every foreclosure house, and residential house we visit. Ballen Isles Country Club

Tennis Attendant-Palm Beach Gardens, FL July 2013-May 2015

• Assure the courts are properly maintained, and cleaned in preparation for daily play.

• Provide assistance and customer support in order to comply with guests needs at the luxury Country Club.

• Lining and brushing Har-Tru tennis court surfaces for mornings shifts.

• Manage court time schedules in a daily basis.

• Properly handle the resurface of courts with Hart-Tru material. Marriot Spa & Resort

Pool Attendant- Singer Island Riviera Beach, FL June 2011- June 2013

• Handle pool, and cabanas maintenance in a daily basis.

• Provide immediate support to guests problems, complaints and inquiries.

• Responsible for billing cabanas charges.

• Provided genuine care, showing empathy and always exceeding the expectation of our guests.

• Patroll pool facilities, and implement facility’s laws.

• Assist the pool's manager with opening, and closing procedures of the pool. Macy's

Sales Associate-West Palm Beach FL Jan 2012-June 2013

• Processed sale transactions efficiently within a busy, fast paced retail environment.

• Maintained inventory and stock.

• Responsible for handling cash, and credit card transactions accurately.

• Investigate and resolved customer complaints or issues to strengthen store reputation, and grow customer retention.

• Handle incoming calls for a variety of sales and return issues for customers.

• Volunteered for overtime in order to cover short-staffed shifts.

• Suggested specific items based on customer needs to improve department revenue. Marine Paint & Detail

Painter/Sander-West Palm Beach, FL Jan 2011- Jan 2012

• Perform a full range of painting, and surface preparation tasks including sanding,blending,matching paints,and application of coating to various boat surfaces.

• Smoothed wooden and Plaster surfaces using sand paper, scrapers, and sanding machines.

• Provide assistance in cleaning the yachts of customers, removing dirt, moisture, and drying them.

• Sand, and paint boat bottoms.

• Meet new clients in order to promote current projects and finished work. American Eagle Outfitters

Sales Associate/Cashier-Palm Beach Gardens, FL October 2010-October 2011

• Worked as a team member performing cashier duties, and product assistance.

• Handled customer problems, complaints and inquiries related to the products offered by the store.

• Responsible for ringing up cuestores in a timely manner and guaranteeing high level of customer service.

• Maintained inventory and stock.

• Generated leads for new sales through telephone, and email contacts with customers.

• Served as one of the few bilingual customer service representatives. TRAINING AND SKILLS

• Computer Skills: Advanced in Microsoft Office (Excel, Word, Outlook),

• Language Skills: Fluent in English and Spanish.

• Excellent communication, analytic, and problem solving skills.

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