Representative Call Customer
Resume:
Stacy
Martin
adou8q@r.postjobfree.com
Little Rock, AR
Summary
Successful development of marketing campaigns with engaging prospects on social networks to ensure target audience is reached, resulting in an increase of sales by 35%. Team building and leadership skills to motivate and mentor in-house group through engaging and effective management. Driven and knowledgeable in popular design and marketing software with strong analytical and critical thinking skills to properly and effectively multitask while meeting deadlines.
Experience
Housekeeper
UAMS medical center • Little Rock, AR
housekeepers are responsible for maintaining a neat clean and sanitized environment Perform general cleaning duties, including sweeing, mopping, and vauum Pick up trash in [how many] rooms and dispose of properly Schedule and perform weekly/monthly/quarterluy cleaning projects Manage all cleaning tools and ensure proper working condition Order janitorial supplies as needed
Open and close facilities, following procedural guidelines Coordinate with vendors to conduct repairs and additional services, including HVAC and pest control
Operate industrial cleaning equiptment for floors
Conduct routine cleaning checks to exceed all expectations Maintain inventory log and stock all rooms with proper supplies 08/2004 - 09/2008
Patient Care Technician
Uams medical center • Little Rock, AR
Monitor results of predetermined treatment plan
Register new patients and obtain accurate insurance information Manage scheduling, billing, charting, and discharge planning for [how many] patients Handle patient care across a variety of fields, including surgical, orthopedic, and neurological
Provide care and handle critical decisions according to procol Increase loyal patient base by [what % or #] through relationship development Administer basic medications in accordance with doctor's treatment plan Evaluate patient symptoms and develop treatment plan accordingly 10/2008 - 01/2017
Document patient behaviors and report abnormalities to supervisor Assist other departments as needed, including ICU
Cashier/Customer Service
Uams medical center • Little Rock, AR
Develop [how many] sales competitions to boost revenue each quarter Increase sales by [what percentage] through idea and event development Build loyal clientele through high-level of customer satisfaction Handle all payroll and bookkeeping functions
Examine merchandise to verify correct price and no visible damage Control costs by effectively negotiating with all vendors Maintain inventory log and place orders to restock supplies as needed Assign employees to specific duties to best suit needs of the store Create schedule and consider all time-off requests Count cash drawers and make daily bank deposits
03/2017 - 03/2018
Head cleaning crew manager
Tgl makeready Co • Little Rock, AR
Order janitorial supplies as needed
Open and close facilities, following procedural guidelines Maintain cleanliness of entire building
Coordinate with vendors to conduct repairs and additional services, including HVAC and pest control
Manage all cleaning tools and ensure proper working condition Schedule and perform weekly/monthly/quarterluy cleaning projects Maintain accurate, up-to-date maintenance logs
Perform general cleaning duties, including sweeing, mopping, and vauum Conduct routine cleaning checks to exceed all expectations Maintain inventory log and stock all rooms with proper supplies Identify areas needing specialized cleaning and repair Perform minor building repairs as needed
02/2014 - 05/2018
Customer service representative
PIZZAHUT CALL CENTER npc • Little Rock, AR
Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by [what %]
Received #3 Customer Service Representative in the Western Region award (out of
[how many] reps)
12/2013 - 01/2016
Won #1 Customer Service Representative two years in a row for highest customer satisfaction ratings ([what %] above average)
Resolve [how many] weekly customer inquiries via phone and email, consistently exceeding targets
Answered an average of [how many] calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders Made [how many] outbound calls per day to follow up with customers who were overdue in their payments
Reduced average customer representative call time by [how many] seconds with intuitive intranet site
Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management
Track trends in customer feedback and collaborate with management to determine the root cause of issues
Helped develop new customer service rep training program that cut training time in half from 1 month to 2 weeks
Consistently exceeded weekly credit card application targets by [what %] with innovative upselling techniques
Skills
Education
Diaploma
Hall high school • Little Rock, AR 07/2004
Cna
Heartbeat to heartbeat • Little Rock, AR 06/2008
Phlebotomist
Heartbeat to heartbeat • Little Rock, AR 06/2008
Languages
Customer service Management
Customer care Microsoft office
Scheduling Excel
Business intelligence
English
Contact this candidate