Insurance Coordinator Front Office

Keri Bickerstaff 469-***-****

Hello! I have well over 20 yrs. experience in Admin and related services that I am anxious to utilize once again! I created a business for myself after marrying a widower and his children and we now have an additional. I owned and operated a cleaning business after being an admin assistant for dental offices. I am now seeking an exceptional team to grow with from a remote location.

2016-Present Keri’s Kleaning & Organizing(self employed) Ellis Co.

-Run all marketing campaigns, scheduling and maintaining business daily.

-I pre-book clients, send next day reminder/confirmation

-2020 Ellis Co. 40 under 40 Award Recipient for business owners

05/2014-2016 Waxahachie Family Dentistry Waxahachie, TX

Dr. Robert Haney D.D.S., Dr. Scott Clinton D.D.S.

Front Office, Patient Care Advocate

-5 star certified through the Scheduling Institute for providing superior customer service

-Insurance Verification, spreadsheets, and submission

-Scheduling Hygiene patients, between 63 and 98 NEW patients per month

-Emailing and texting appt. info to patients and necessary information to referring offices

-Calling in Rx for Drs., charting notes in computer(all digital office), and scanning consent forms, vitals into patient charts

-Making sure our hygiene schedule is effectively scheduled to the max production

-Handling a 6 line phone with high phone call volumes

-Work Daily with Care Credit, Insurance Answers and Demandforce

-Creating/sending new patient thank you letters and correspondence

-Social Media Marketing Specialist which includes managing the Facebook, Twitter, Blogger pages (contests and announcements)

-Work daily in Microsoft Excell and Word, Practice Works

-Updating patient health history

-Tracking referral sources for the practice

11/2007-05/2014 Dr. Durbin D.D.S. General Dentist/Orthodontist Ennis, TX

Front Office, Insurance Coordinator, Chairside as needed:

-Answering phones, setting appointments, accts receivable

-ACS claims submissions

-Effectively minimized collections accounts by processing unpaid insurance claims

-Entering insurance and patient’s payments daily. Balancing daily totals (daysheet)

-Updating patient records, and health history

-Entering/explaining treatment and payment plans to the patients, working with Care Credit

-Insurance verification and submission, checking on un-paid claims, filing, faxing, ect.

-Managing incoming and outgoing lab cases

-Work daily with Soft Dent

3/2006-11/2007 Dr. Kim Le D.D.S., M.S. Prosthodontist Mansfield, Ft. Worth

Chairside Assistant, Front Office Manager

-Setting and confirming appointments

-Insurance verification and claims submission

-Working daily with Dentrix, Quick books, Microsoft Word and Excell

-Called daily on recare, un-scheduled treatment plans, tracked production goals

-Balanced daily totals, entered insurance pmts., ran day sheet and backup

-Marketing/Advertising for the practice (events, and office to office)

-Treatment plan coordinator, scheduling

-Assisted in hiring and training of new employees

-Transitioned the office to paperless by scanning all records into system

Education:

2001-2002, ATI Career Training Center Irving, TX

One year course

Maintained perfect attendance

GPA 4.0

Received “Most knowledgeable professional” award

1998-2001 Waxahachie High School Waxahachie, TX

Graduated one year early

Took 3 years of computer classes specializing in Microsoft programs and typing, but have taken computer classes since age 7.

References:

Dr. Kim Le D.D.S., M.S. 214-***-****, 817-***-****

Sagan Gist R.D.A 469-***-****

Dr. Stephen Durbin D.D.S. 972-***-**** or Conni Durbin (office manager)

Stephanie Reyna 817-***-****

I am a hard-working, friendly and dedicated employee who strives

to be the best I can be at whatever I do.

Contact this candidate