Home Agent Administrative Assistant

JENNIFER SPANN

336-***-**** ***************@*****.***

Experience Work at Home Agent/ Customer Service who can create an efficient work environment based on the company’s work at home guidelines. Energetic, courteous self-motivated, reliable and punctual. Utilizes company policy and the needs of the client to create strong crisis resolutions. Dedicated to enhancing the client’s positive experience, developing strong rapports with all clients and being part of a production team. Flexible and hard working with strong drive to success. Strong background in Financial Administration, Business Management, Human Resource and Administrative Assistant

EXPERIENCE

AUGUST 2020-TO JUNE 4, 2021

CUSTOMER SERVICE REPRESENTATIVE FOR MAXIMUS, STARTEK

FEDERAL GOVERNMENT CONTRACT- IRS STIMULUS PROJECT

• Answer inbound calls averaging around 150+ per eight-hour shift

• Answer inquiries and questions, handle complaints and troubleshooting problems • Provided information in a courteous and professional manner

• Conveyed general information regarding IRS website and stimulus payments

JUNE 2020 – TO AUGUST 28, 2020

CUSTOMER SERVICE REPRESENTATIVE FOR MAXIMUS, PEARL INTERACTIVE NETWORK FEDERAL GOVERNMENT CONTRACT- IRS STIMULUS PROJECT

• Answer inbound calls averaging around 150+ per eight-hour shift

• Answer inquiries and questions, handle complaints and troubleshooting problems • Provided information in a courteous and professional manner

• Conveyed general information regarding IRS website and stimulus payments

MARCH 2018 –TO MARCH 2020

SALES/CUSTOMER SERVICE, DYNASTY FURNITURE

• Delivered superior customer service to retain existing customers and attract future customers • Provided customer with product information. Created and maintain quotations for customers • Handled high volume of calls related to ordering, independently resolving 90% of issues

• Maintained knowledge of all vendor products, pricing, options, finished, details etc.

APRIL 2012-TO JUNE 2013

INDEPENDENT CONTRACT DRIVER, BOOMERANG

• Transported Workers’ Compensation participants to rehabilitation sites

JUNE 2000-TO DECEMBER 2005

FINANCE & ADMINISTRATION-ACCOUNT IV, WINSTON-SALEM STATE UNIVERSITY

• Performed full cycle matching, batching, coding then uploaded into the database

the invoices into FRS software to produce to be printed and distributed for payments

• Managed a high volume of accounts related to student loan processing

• Set-up and maintenance of vendors and 1099 address database/created spreadsheets

• Prepared month-end closing entries for detailed reporting and record keeping

• Calculated and reported unemployment taxes/sales taxes on a quarterly basis • Responsible for keeping accurate records of all Accounts Payable transactions

EDUCATION

CERTIFICATE, FORSYTH TECHNICAL COLLEGE Microcomputers

BACHELOR OF ARTS, RUTLEDGE BUSINESS COLLEGE Business Management

SKILLS

• Skilled in Microsoft Office Systems: Excel, PowerPoint, Word, OneNote, Access, Outlook, Publisher, Skype

• Windows 10

• Google Docs

• Adobe Suite

• Zoom

• Type 60 wpm

Completed customer service training. Topics included how to: •Greet transfer and hold calls • Build rapport, listen, clarify, and manage conversational flow

• Highly proficient with Quickbooks, FRS Accounting System

• Avaya communication software

• Genesys call center software

• Problem-solving

• Handling high-pressure situations in a professional

and effective manner.

• Communication skills

• Time management

• Empathy

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