MUKESH KUMAR

Tel: 999*******/780-***-****

E-Mail: adou1u@r.postjobfree.com

Seeking managerial assignments in F & B Operations / Customer Relationship Management with a reputed organization in Hospitality Industry.

PROFESSIONAL SYNOPSIS

EMPLOYMENT DETAILS

Organization

Designation

Tenure

Dhaba Estd1986 Delhi (Chandigarh) Assistant Restaurant Manager July 2020 Till Working

Silver Gate Restaurants

F&B Supervisor

March 2018 to March 2020

Doha Qatar

After Stories Café

Restaurant Executive

February 2017 to February 2018

Gurugram

ITC Fortune

Captain

January 2015 to January 2017

Bengaluru

Spize River Velly

Senior Steward

December 2012 - December 2014

Singapore

Hotel City Park

Steward

Dec. 2011 –Dec. 2012

New Delhi

Hotel City Park

Job Trainee

July 2011 to Dec. 2011

New Delhi

Key Result Areas

Operations Management:

Supervising entire Restaurant Operations; inclusive of formulating & implementing the department Standard Operating Procedures.

Handling Food & Beverage, Banquet, Conference & Formal Dining Reservations and coordinating with guests for resolving their concerns / needs.

Providing high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems.

Managing all aspects of service management involving ambience.

F & B Operations:

Handling all aspects of restaurant management including monitoring food production and aesthetic presentation of food & beverages.

Maintaining quality and consistency of food for enhancing guest satisfaction.

Inventory, Equipment & Quality:

Directing the inventory for all types of Small Ware, Cutlery / Crockery, Bond items & other food supplies.

Conducting hygiene inspections and conveying feedback to operating staff for any discrepancies found in standardized norms.

Performing regular / physical check for inventories of food & bar supplies, assessing projected needs and ordering food & bar supplies for daily operations.

Customer Relationship Management:

Ensuring maximum customer satisfaction by closely interacting with in-house and potential gueststo understand their requirements.

Delivering high-value services to clients for exalting their satisfaction levels.

Organizing catering events for corporate clients.

To dazzle and delight the customer with highest quality of hotel products, Food & Beverages experiences and above all exceptional service standards.

Team Management:

Imparting training staff, making duty rosters, setting objectives for entire team.

Monitoring the performance of multi-skilled work force and conceptualising need-based training programs for their overall career development.

Conducting practical and theoretical training programs, to enhance skills and motivational levels.

Attainments across the career:

.

Awarded as a best employee of the month in all the hotels.

Achieved an appreciation letter by General Manager in most all of the hotels.

Achieved an appreciation letter by hotel for my good work.

SCHOLASTICS

One Years Diploma In Hotel Management from Chandigarh institute of Hotel Management in 2010-2011

Graduate from HP University Shimla

Intermediate HP Board Dharamshala

Additional

Know all about following software systems used in hotels.

Showman POS, IDS,MICROS .

PERSONAL DOSSIER

HOBBIES

Travelling & visiting adventurous places.

Listening music

ATTRIBUTES

Flexibility and Willingness to learn.

Team building and team Motivator

Team Player and Self-Motivator.

Dedicated, Hard Working, full of Endurance and Result Oriented.

Date of Birth : 11th Jan. 1989

Language : English, Hindi

Permanent Address : Vill Sariana P.o. Dandwin Teh. Dhatwal, Distt. Hamirpur

Pin code 176040 Himachal Pradesh

Father’ s name :- Mr. Shamsher Singh

Mother’ s name :- Mrs. Jyoti Devi

Marital Status :- Single

Passport No. :- R1797512

I assure you that if given a chance to prove my abilities, I shall put my best.

Date :- Place:-

( Mukesh kumar)

With over 9 years of experience in F & B Operations, Customer Relationship Management and People Management in Hospitality industry.

Proficient in managing inventory management and maintenance of a hygienic environment in the kitchen & service areas.

Interpersonal, relationship management and problem solving skills.

Contact this candidate