Hotel Manager Front Desk

CARLA POOLE

Murrayville, GA ***** 770-***-**** ************@*****.***

SUMMARY

Tech-savvy hospitality professional accomplished in running property with latest strategies and successful approaches for reaching customers. Seeks out opportunities to enhance business profile and build long-term customer loyalty. Well-versed in handling maintenance issues, developing budgets and inspecting facilities. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. SKILLS

Dining reservations

VIP services

Social media networking

Special event coordination

Community relations

EXPERIENCE

12/2020 to Current Hotel Manager

Comfort Inn & Suites Dahlonega, GA

Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.

Mentored all new employees, demonstrating best methods for servicing clients and guests.

Assisted guests at check-in, providing information on various services within the hotel.

Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates. Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.

Directed all day-to-day operations of Comfort Inn and Suites facility to provide safe and enjoyable guest experience.

Managed team of four front desk agents, supervising personnel in issue resolution and Comfort Inn and Suites process.

Prioritized and organized tasks to efficiently accomplish service goals. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Improved operations by working with team members and customers to find workable solutions.

Demonstrated leadership by making improvements to work processes and helping to train others.

Juggled multiple projects and tasks to ensure high quality and timely delivery.

01/2020 to 11/2021 Census Field Supervisor

US Census Bureau Gainesville, GA

Developed successful resolutions for issues that arose during field operations.

Completed projects milestones on time by keeping team members on task and operating with efficiency.

Monitored timelines, set up order of operations and managed field schedules.

Troubleshot with fault isolation techniques and utilized remote test systems to isolate and resolve ongoing issues.

Resolved customer issues and built strong, productive relationships with project stakeholders.

Kept internal and vendor operations in full environmental, health, safety and regulatory compliance.

Helped engineering team members complete designs and updated production facilities to meet changing demands.

Oversaw workflow on job sites and kept projects on schedule. Read project documents, interpreted directions and made plans based on design parameters.

Managed budgets and evaluated expenditures to keep projects operating according to financial limitations.

Prepared and planned worksites to help jobs run smoothly. Delegated duties to employees based on skillset.

Reported project progress, site problems and labor status to supervisors. Kept production team moving forward for progress in daily site operations. Recorded job supplies, parts, equipment and employee hours. Created work crew schedules and delegated assignments. Obtained specifications and directed work for construction crews. Allocated material and labor resources to promote on-time and under- budget project completion.

Reviewed project blueprints and specifications to determine number of Enumerators needed to complete job.

05/2019 to 08/2021 Owner/Sales Executive

The Blue Penciler Proofreader Co. Dahlonega, GA

Participated in networking events to meet and discuss service offerings with potential clients.

Contacted current and potential clients to promote products and services. Used cold calling and networking to sell products and services. Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

Answered customer questions, shared product knowledge and researched pricing and availability.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Answered incoming telephone calls to provide store, products and services information.

Gave top-notch service to everyone in order to provide ample sales opportunities.

Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions. Prepared and processed contracts and order forms for new and existing customers.

10/2007 to 05/2019 Substitute Teacher, K-12

Lumpkin County Board Of Education Dahlonega, GA

Enforced classroom routines to keep students on schedule and operating at consistent level.

Implemented lesson plans assigned by classroom teacher to educate students about key concepts.

Educated students in various subjects to provide seamless transition during absence of head teacher.

Maintained student attendance and assignment records to prevent lapses during teacher absences.

Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities. Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.

Documented student growth, development and understanding using outlined grading procedures and assessment strategies. Proctored standardized tests by adhering to strict requirements while completing student records.

Created lesson plans to address requirements of state curriculum. Built and strengthened positive relationships with students, parents and teaching staff.

Studied various school subjects to better understand content and assist with projects and assignments.

Facilitated activities and discussions to improve retention of course concepts.

Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.

Maintained strong knowledge of course requirements and school policies. Recorded attendance data to report to program managers. Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education.

Administered quizzes and tests and documented grades to support accurate record-keeping.

Implemented group facilitation and learning strategies to enhance learning during SI sessions.

Taught students during teacher absences and kept up with lesson plans and student assignments.

Substituted for teachers to practice handling classrooms of students. EDUCATION AND TRAINING

05/1974 Some College (No Degree): Accounting And Computer Science University of North Georgia Dahlonega, GA

Some College (No Degree): Administrative Assistance And Secretarial Science Lanier Area Technical School Oakwood, GA

Some College (No Degree): Eng

Universal Class Online - Charlotte NC

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