ALBERT AFFUL

** ******* *****, **** ***** CT, ***16 203-***-**** adotyp@r.postjobfree.com

OBJECTIVE

I'm an experienced courier that wants to develop in my profession by gaining more expertise in the information technology field. I appreciate collaborating with people while maintaining a positive attitude in the office and with my coworkers.

SKILLS

Microsoft Office Suite

Linux(Basic)

Adobe Reader & Photoshop

Chemical & Inventory Management

Operating Systems: Windows 7/10, MAC OS, Server 2008, 2012, 2016 Browsers: Chrome, Firefox, Internet Explorer

OTHER SKILLS

● TCP/IP Protocol

● Customer service

● Active Directory

● Communication skills

EMPLOYMENT

Quality Assurance Technician

Yale New Haven Hospital

June 2021- Present

• Performed Functional Testing on products to ensure that it behaves as intended

• Performed Performance testing on hospital applications to check if it responds fast enough even when the network is not at its top speed.

• Performed Penetration and Vulnerability testing to verify that the healthcare programs are not easily penetrated by hackers.

• Tested products to verify that they comply with the hospital regulations,

• Verified products provide data privacy and security, are user friendly and integrate seamlessly with existing infrastructure

• Report bugs in the software management tool and escalate to appropriate team. LEAP (Leadership, Education & Athletics in Partnership) Director New Haven, CT October 2020 - Present

● Demonstrate excellent communication skills and PC/Apple troubleshooting abilities

● Teach computer science, coding, programming, and digital media arts skills to children and teenagers in the LEAP Computer Learning Center (LCLC)

● Handle all staff and students inquiries, complaints, and questions

● Assist office in troubleshooting multiple printer issues

● Troubleshoot all Wifi issues within the office

Amazon Fulfillment

Associate North Haven, CT May 2020 - August 2020

● Pack items to be shipped out to customers while maintaining good quality and a production rate over 100% ● Pick items that customers have ordered to be shipped while maintaining good quality and a production rate over 100%

● Provide packers with the materials they need to pack successfully, keep a clean and organized line, and make sure that CPT's get packed out

● Keep the slam lines running, correct packages that kick out for various reasons, and make sure the product in the package is the correct product that the customer ordered

● Train new associates on how to succeed in the company and within the pack department. Also train current associates for indirect roles, such as Slam Operator and Process Guide

● Arrived early to ensure pack lines and stations are prepared for the start of shift, making sure that each line has enough work and the stations are stocked with the materials needed to pack Fosdick Fulfilment

Customer Service Representative Wallingford, CT July 2017 - March 2020

● Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas

(speed, accuracy and volume)

● Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees

● Helped the company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness ● Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations EDUCATION

Albertus Magnus College Graduated May 2020

B.S. Computer Information Systems Relevant Courses: Database Development, Computer Essentials, & Web Publishing. Grand Canyon University Expected Graduation Date: September 2022 M.S Cybersecurity

COMPUTER SCIENCE EXPERIENCE

Tech Tutor

Tutor Associate August 2019 - May 2020

Computer literacy Software troubleshoot Computer navigation Computer Consultant

Consultant November 2019 - May 2020

Malware troubleshoot Website navigation

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