Administrator

Zanae Williams

( ***) -***-****

******.********@*****.*** (preferred)

Office Administration

Fluent in over five years of impeccable customer service. Proven ability to learn extremely fast and get tasks completed with little to no direction. Also equipped with over 3 years of leadership and administrative qualifications.

Summary of Qualifications

Ability to follow written and verbal instruction Great at multitasking Attention to detail Data Entry problem solver Initiative

Type 40 words per minute Organized Dependable

Customer Service, people person Finance ( Cash, Checks, etc.) Interpersonal MS Word, Excel, Outlook, Internet Worked in fast paced environment Adaptable Team Player Critical Thinking Conflict resolution

CPR Certified Employee Scheduling Forecasting

Professional Experience

Department of Economic Opportunity (Tallaahassee) May 28th, 2021- Current

(Adjudicator)

. Knowledge of the methods of data collection and analysis.

. Collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.

. Organize data into logical format for presentation in reports, documents and other written materials.

. Conduct fact-finding research.

. Utilize problem-solving techniques.

. Understand and apply applicable rules, policies and procedures relating to operational and management analysis activities.

. Plan, organize and coordinate work assignments.

. Effectively communicate through a variety of methods.

. Establish and maintain effective working relationships with others. Supervisor of Elections Broward August 28,2020- December 4, 2020

(Administration/Clerical/ HR Assistant)

. Processing account payables

. Assisting with processing payroll (ADP)

. Calculating time cards

. Conducting training classes for on-boarding, W-2 and benefits

.Administrative/ clerical support

. Create and manage spreadsheets

. Check-on and follow-up with messages and email (first point of contact)

. Scheduling

. Onboarding and termination

. Manage Voter/Employee records

. Responsible for sensitive documentation (I.D., SSC, Birth Certificate… etc)

.Schedule hearings (DEO)

.File Claims (DEO)

Global Response Call Center February 17, 2020- August 15, 2020

(Customer Support Supervisor)

.Obtains client information by answering telephone calls; verifying information.

.Determines eligibility by comparing client information to requirements.

.Establishes policies By entering client information; confirming pricing

.Informs clients by explaining procedures; answering questions; providing information.

.Maintains communication equipment by reporting problems.

.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

.Updates job knowledge by studying new product descriptions; participating in educational opportunities.

.Accomplishes sales and organization mission by completing related results as needed.

. Handled all forms of payment upon purchase of products

. Chat/ Email Specialist- Communicate with customers via chat/ email to confirm orders, track packages, and perform troubleshooting for online orders.

CSL Plasma March 27, 2018- February 12, 2020

(Group Lead Reception Technician)

.Greet and educate donors

.Administration/ Clerical support

. Answer all donor questions and resolve all donor issues

.Operate switchboard

.Make sure donors follow center flow

.Process new donors in DMS

.Manage current and new donor files as needed in DMS

.Screen donors, collect vitals

.Maintain clean and efficient work space

.Perform daily and nightly calibration of equipment

.Designated Trainer

.Supervisor of reception and screening area

. Schedule Employees

(Plasma Lab Technician)

. Collects plasma samples and moves plasma units to the freezer to ensure product quality.

.Daily samples and unit packing

. Prepares shipping and unit disposal documentation.

. Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly. Record variances.

. Conducts daily calibration of equipment according to SOPs

. Forecasting the weekly plasma yield

(Quality Team)

. Conducted quality assurance checks for the entire facility’s production and compliance. TuesdayMorning, Tallahassee,FL June2017-December2017

(Cashier, Sales Associate, Front Desk)

. Greeted customers as they enter and exit the establishment

. Took all incoming phone calls

. Recorded messages

. Provided information about establishment and products to in store and phone customers

. Product locator

. Handled all form of payment upon purchase of products

. Maintained hygiene of the establishment

. Data Entry

McDonalds,Tallahassee,FL May 2016- Mar 2017

(Cashier, Customer Service)

. Greeted customers as they enter and exit the establishment

. Provided information about establishment and products

. Counted large amounts of Cash daily

. Data Entry

. Maintained hygiene of the establishment

TacoBell, Tallahassee,FL Oct 2015- May 2016

(Cashier, Customer Service)

. Greeted customers as they enter and exit the establishment

. Provided information about establishment and products

. Counted large amounts of Cash daily

. Data Entry

. Maintained hygiene of the establishment

. Trained all new employees

Education

Florida A&M University, Tallahassee, FL

Undergraduate, 3 years complete- Major in Sociology, minor in Public Administration J.P. Taravella High School Graduate 2012- 2013

Blanche Ely High School (Magnet) 2009-2012

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