Clinical Assistant Medical Billing

BF

B E T H

F O R E M A N

ph: 571-***-**** / email: ****************@*****.***

PROFESSIONAL SUMMARY

Administrative professional with 20 years experience in Radiology specialties. Proficient in managing and overseeing daily administrative functions while ensuring the highest level of customer service. Strong leadership and team working skills along with effective communication abilities, computer proficiency, and knowledge of medical terminology.

SKILLS

Microsoft Office 365 Suite

Corel Draw, versions 5 and 8

QuickBooks

IMIS

ADS

Vitalworks

Mysis/Medic/All Scripts

Erad

Powerscribe

Sectra PAC’s

Revana

Fusion RIS

TransEngen

NextGen

Sunrise/Sectra RIS

EMerchant

Paylocity

ADP

PenRad

PACSCAN

EXPERIENCE

Clinical Assistant, Solis Mammography, July 2013 Current, Plano, TX

Additional positions held at Solis Mammography include Patient Service Representative, Lead Patient Service Representative, and Interim HR Coordinator.

The Clinical Assistant is responsible for assisting the clinical team members to provide an efficient workflow and exceptional service. Providing outstanding patient care and maintaining the flow of the center.

Duties include ensuring reports are sent to referring Physicians and patients in accordance with Compliance guidelines,

Case Management, tracking patients to ensure their return when further imaging is recommended, immediate or future follow-up.

Receive and process all pathology.

Deliver benign pathology results to patients as directed by Radiologist.

Back up to Lead PSR.

Medical Records preparation. Import imaging from outside facilities.

Schedule & obtain insurance verification for each biopsy.

Prepare all biopsy charts, trays and assist Radiologist during procedures.

Interact with many other centers to ensure patients are receiving exceptional customer service and accommodation.

Train other Clinical Assistants

Work with the Lead Tech, Center Director and Radiologists regarding Center efficiency.

Directly support onsite Radiologist to ensure daily workflow exceeds expectations.

Commit to improving patient engagement survey scores as well as increasing Center volume

Track and order office supplies, while keeping budget in mind.

Troubleshoot all issues that arise daily within the center.

EXPERIENCE (CONTINUED)

Lead Patient Service Representative, Solis Mammography

Duties include supervising all daily responsibilities of Patient Service Representatives, interviewing, and training new hires, ensuring the center has the correct orders for each day, serving as a backup to Clinical Assistant as needed, working closely with Lead Tech and Center Director regarding daily operations. Provide assistance to Center Director in regard to case management. Stand in as PSR for all front desk responsibilities. Serve as a Liaison to referring MD offices to ensure efficient workflows between offices.

Patient Service Representative, Solis Mammography

Patient Service Representative is responsible for serving as the first point of contact for patients by greeting, gathering information, registering, and posting payments. Duties also include answering phones, explaining mammogram procedures and insurance benefits, data entry, strong attention to detail, giving excellent customer service, digitizing films and CD's, scanning documents, support Radiologists and techs, scheduling, preparing charts, any other duties as needed/requested.

HR Coordinator Interim, Solis Mammography

Enroll employees in benefits, answering all benefit related questions, running monthly audit reports for 3 types of insurance coverage for approximately 300 employees, onboarding new hires, posting job openings, submitting and following up on background screenings and drug screenings, closely corresponding with hiring managers regarding newly hired candidates, heavy email correspondence, prepared and updated documents at the direction of the Director of Human Resources, assisted with the preparation of the annual HR meeting, set up conference calls, verified employment when requested, lead 2 training webinars for hiring managers, kept track of new hires, new centers, employees out on FMLA or other leave, shipped FedEx packages for office staff members, received and distributed packages, submitted material for the monthly newsletter, any other duties as needed/requested by the Director of Human Resources or executives.

Worked as Patient Service Representative when needed simultaneously

Patient Service Representative, Insight Imaging, May 2012 Mar 2013, TX

Duties included scheduling MRI, CT, X-ray and US, registering patients, collecting co- payments, confirming appointments, assisting patients and technologists, answering phones, scanning all patient documents, ensuring all scanned information goes to the corresponding patient, QA, communicating with referring MD offices and radiologists, performing all duties with excellent customer service, responsible for assigning Account Executives to territories on a weekly basis, preparing the office for the workflow of the next day, ensuring all closing procedures are performed solely, responsible daily for accounting for all cash collected by patients and change given to patients in return, any other duties as assigned.

Scheduling Supervisor, River Ranch Radiology, 2008 2012, TX

Duties included supervising the daily performance of 16 radiology schedulers, interview, hire and train all new scheduling staff, keep track of department payroll, time off requests and attendance, manage the daily workflow of scheduling MRI, OMR, CT, X-ray, US, DEXA, NM, Pain Management and Fluoroscopy procedures for two cities, ensure inbound calls are answered in a timely manner, delegate duties to staff each day, serve as a liaison to referring MD offices, report scheduling trends to Marketing as well as Management, run various reports pertaining to patient volume by modality and location, ensure high department morale as well as internal and external customer service, share and implement new ideas to ensure the department/company is running as efficiently as possible, any other duties as needed.

Lead Medical Assistant, Washington Radiology Associates, 2005 2008,

Additional positions held at Washington Radiology include Medical Assistant

Duties included supervising the daily performance of 10 medical assistants, training all new medical assistants, overseeing MRI, Radiology and Ultrasound front desks, performing all duties assigned to medical assistants, attending supervisory training seminars, accountability to the Center Manager, the Physician Administrator, and the President of the company, assuring patient care and customer service, and any other task asked of me by the Radiologists or Center Manager.

Patient Service Supervisor, Radiology Imaging Associates, 2001 2005

Duties include supervising daily activities performed by 3 Patient Service Representatives, responsible for maintaining a properly working front desk, perform yearly performance evaluations, ensure MRI reports are completed and correct in a timely manner, handle any problems that may arise at the front desk whether it be among co-workers or patients, attend monthly corporate meetings and effectively relay important issues back to the staff, being a liaison for the Director of the company, working closely with the center manager and technologists to ensure effective flow within the center, order office supplies, reconcile daily activities and payments composed in a batch which when accurate is sent to the billing office, maintaining close attention to detail as well as being personable and professional in all dealings with internal and external customers, researching pre-authorizations and certification numbers with insurance companies to ensure proper payment for patient procedures, performing all duties expected of the patient service representatives daily and when short staffed, also assisting in any aspect asked of me by the center manager or Director of Radiology.

EDUCATION

Aug 93 - June 97 Loudoun County High School with an Advanced Studies – Diploma

Aug 97 - May 98 George Mason University for general English Studies

Aug 00 - Dec 00 Northern Virginia Community College

Aug 02 - Aug 04 Medical Billing Specialist Program at Stratford Career Institute – Honors Certificate

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