KEILANI MILES

** ******* ****** * Randolph, MA **368 * Cell# 617-***-****

adotxb@r.postjobfree.com

Objective

Administrative Assistant with 25 plus years of experience, seeking a position to utilize my skills and experience in an environment allowing growth professionally and as an individual.

Professional Experience

EOEEA/HR Shared Services * Boston, MA 2018- Present

Administrative Assistant, Human Resource

Organize and resolve classification appeal and agency hiring package files.

Maintain and manage files including retrieving and copying requested documents.

Coordinate and systemize I-9 documentation for full time and seasonal employees.

Handle confidential material with discretion in accordance with policy and procedure.

Proficient in Microsoft Office, Power Point and Excel database.

MASS REHAB COMMISSION (Resource Connection Inc.) * Boston, MA 2014-2018

Administrative Assistant

Greeted and directed visitors and clients to their appropriate staff.

Handled confidential material with discretion in accordance with policy and procedure.

Interviewed applicants in order to establish eligibility for paid and funded services.

Proficient in Microsoft Office, Power Point and Excel database.

BOSTON FINANCIAL DATA SERVICES * Quincy, MA 2006-2010

Customer Service Representative, TIAA CREF

Answered and transferred high call volume system to appropriate staff.

Processed purchases, redemptions, and exchanges for shareholders.

Updated client information into database and effectively resolved issues.

Handled confidential material with discretion in accordance with policy and procedure.

Proficient in Microsoft Office, Power Point and Excel database

BOSTON MEDICAL CENTER * Boston, MA 2002-2004

Administrative Assistant, Patient Financial Services

Prepared and maintained correspondences, reports and memorandums

Answered multi-line telephone system and transferred calls to appropriate staff.

Handled confidential material with discretion in accordance with policy and procedure.

Managed collection activities as well as processed write offs and bad debts accounts.

Proficient in Microsoft Office, Power Point and Excel database

BRIGHAM AND WOMEN’S HOSPITAL * Boston, MA 1998-2001

Administrative Assistant, Thoracic Surgery Unit

Screened and transferred inbound calls to appropriate staff or provider.

Introduced patient information into hospital database and updated information as needed.

Managed and maintained provider calendars for meetings and appointments.

Handled confidential material with discretion and in accordance with policy and procedure.

Proficient in Microsoft Office, Power Point and Excel database.

Education and Training

Licensed Real Estate Salesperson Boston, MA 2018

REFERENCES AVAILABLE UPON REQUEST

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