Unemployes
Resume:
ZUKISWA
078******* ***********@*****.***
**** ************ ****** ******** **** ESTATES BOKSBURG 1459 Im currently looking for an Admin/Customer Services position. Although I havent been formally employed for some time(at the end of my contract I started a small business venture, selling handbags and shoes) Im looking to go back into full time employment. I have experience in dealing with people both over the phone and face to face and Im very passionate thereof.
Im willing to start at the very bottom and work my way up as I m very confident in my work ethic and drive to succeed. In any organisation I will bring my positive upbeat attitude and strive to deliver the very best. Kindly note that Im available immediately
10/03/2014 - 07/11/2014
01/11/2011 - 01/11/2012
01/08/2009 - 01/10/2011
24/04/2008 - 01/07/2009
01708/2001 - 01/08/2002
ZUKISWA
6144 TSOKATSOKANE STREET WINDMILL PARK ESTATES BOKSBURG 1459 078******* ***********@*****.***
Objective
Having been not formally employed for some time, Im currently looking for an organisation that will provide an opportunity for me to learn and grow and push myself to greater heights, Im a very fast learner therefore new challenges are what Im looking for.
Experience
EDCON HEAD OFFICE
FICA ADMINISTRATOR
Mainstream Customer Services
Contacting retail stores and customers whos accounts have been blocked due to Fica/Kyc noncompliance, Educate them about FICA/KYC,
Get them to send the correct documents as per Fica/Kyc requirements Receive and upload correct documentation on the system Reopen the blocked account should all correct documentation be received Admin and Data Capturing
CREDIT CLEAR DEBT COLLECTION DEPT
SUPERVISOR
Training of new team members
Team motivation Group Stats
Devising payment plans for customers
Customer querries
Admin and Data Capturing
Attending to walk in customers to assist them
Deciding which customers to be handed to legal dept CREDIT CLEAR DEBT COLLECTION DEPT
DEBT COLLECTION CONSULTANT
Calling customers to collect outstanding monies
Try to find reason for non payment and offer a suitable payment plan Follow up
Customer querries
Admin, Data Capture
CREDIT CLEAR TELESALES DEPT
TELESALES AGENT
Cold calling, Calling Customers from a database of blacklisted people Selling the service to them over the phone
Getting them registered
Collecting the correct documentation from them
Follow ups, Admin and Data Capture
SANLAM DIRECT CALL CENTRE
TELESALES AGENT
Cold Calling,
Selling long and short term insurance
Closing deals over the phone
Follow ups
Data Capture and Admin
01/05/1997 - 01/06/2001
1996
2001
JUSTINE COSMETICS
SALES MANAGER
Recruiting and training of new receruits
Team motivation
Group stats
Handling cash
Stock taking
Customer querries
Organising open days and beauty promotions, attending national conferences Admin, Data Capture
Education
JABAVU HIGH
SENIOR CERTIFICATE
GRADE 12
SANLAM TRAINING INSTITUTE
TELESALES AGENT CERTIFICATE
CERTIFICATE
Skills
Team Building Problem Solving Time Management Decision Making Reference
MRS BERNADETTE CASTRO - "CREDIT CLEAR"
MANAGER
**********@******-*****.**.**
MR CLINT MOLLEN - "EDCON HEAD OFFICE"
FICA/KYC PROJECT MANAGER
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