OBJECTIVE

Administration of experience as a NOC Engineer and hands-on experience in thorough planning and oversight of critical network infrastructure improvements. Key identification and analysis of equipment performance to reach NOC performance expectations. WORK EXPERIENCE

Company Name: Eze Software SS&C Eze November/2019 Present Role: NOC Engineer

• As a NOC engineer performing daily routine tasks like Monitoring network, system health check, ActiveBatch\Talmon failures executing and auditing work order tickets, performing t-shoot for network, servers, blade servers, VPN resets etc.

NOC Services Tools: Logic Monitor, Nagios, OMSThemis, Talmon Dashboard, Secrete Server, FileZilla, ActiveBatch, TALconfig, IBM BigFix console, VMWare vSphere Client, ManageEngine.

• Logic Monitor - Monitoring the global Eze network related issues and checking the network health and making sure its up and running throughout. Gathering information upon network maintenance/link down and notifying it to Tier3 Network Engineers, creating incidents ticket with different Service providers accordingly and following up with them until the Issue is resolved. Also, maintains a track record of scheduled monthly maintenance.

• TALMON Dashboard – Primary Monitoring tool where all the trade servers, gateways, Quote/Hist servers’ services and many other services are integrated, and the alert is triggered upon the failure. Investigate, fix or escalate the alert as required.

• OMS Themis: (Splunk) - Monitoring and troubleshooting all Trading servers through this application and perform actions like session decommission and adding new servers. Reloading server’s sessions as an when required or on requests thorough a work order ticket. NOC Engineer

MOHAMMED IBRAHIM

Mobile: +91-863*******

Email: adotrj@r.postjobfree.com

EXPERIENCE: 6+ years

• IDLE LINE Alerts - As a part of Trading company, we monitor schedule trading alerts on dashboard, if we notice idle lines on any of the trading machines, which means, its either not transmitting the data or updating the stale data. Finding the cause and troubleshooting as required. Also, follow up with the vendor (Intercontinental Exchange) by providing the detailed information of servers, Multicast IP’s and BGP Peer information

• FileZilla – Uploading/downloading data (Backups/Transaction files, and Traces) to or from the client’s environment upon receiving the salesforce ticket. Logging in into respective client’s machines via Bomgar application. Collect, ZIP and uploading it. Also, installing, upgrading the FileZilla, WinZip apps on the client’s server whenever required.

• Nagios - Monitoring Trading server’s health checks through Nagios monitoring tool like checking the server degradation status space utilization Issues, Failed driver notification issues performing related actions accordingly.

• New servers Builds/ Decommissions - Building new windows servers based on the information, as per the client requirement, also decommissioning it when the contract terminates.

• IBM BigFix Console – Pushing windows patches as per the scheduled weekly patching on all the Trading servers like Windows, SQL, both physical and Virtual servers. Also fixing the patch errors based on the error code is part of a regular patch activity. Scheduling a regular weekly meeting with the respective team manager like Network and Server. collecting and sharing all the patches information in the form of a report with all the team members to proceed on the weekly patching process.

• Upgrade/Downgrade – Upgrading and downgrading the market data files and applications to higher and lower versions respectively.

• Fire eye Endpoint security manager - Monitoring Security related Issues through the Fire eye Endpoint security manager tool to check unauthorized software’s installed by internal users and also troubleshoot and track the details of the Malware identified. Notify all the details to level 3 security Team with an IT Service request ticket.

• Active Batch V11 – Mostly the activebatch triggers a failure alert when it has issue downloading the file from the client’s environment, publishing it to the Realtick application or uploading to the client’s ftp. Based on the failure, history, logs and other information. The failure is investigated and fixed.

• Manage Engine: Ticketing tool used to track and monitor the IT requests raised by end users and teams. Also pulling the reports of the team or individual ticket count. Company Name: Eze Software SS&C Eze April/2017 – November 2019 Role: Associate IT Specialist

Responsible for Day-to-day support:

• Providing end user and remote users support across US, EMEA/APAC.

• Managing On-boarding/Off-boarding for office In Hyderabad and EMEA/APAC region.

• Administrating user accounts in applications like Aruba ClearPass, Bromium and DUO.

• Consistently working on User Mailbox creations and Migrations from Exchange 2010 to Office 365 cloud solutions.

• Managing Distribution email requests and security group requests from all regions.

• Working on Call manager (CUCM) by creating soft/hard phones and troubleshooting them.

• Diligently Managing and monitoring Manage Engine ticketing queue and owned tickets as required.

• Built the conference rooms with Quick Launch Software.

• Creating and managing users and groups for new hires in Active directory.

• Creating user mailbox and distribution list, security groups, and policies in exchange server.

• Monitoring and providing support to Office365 users.

• Managed and assigned RSA soft tokens using RSA admin console.

• Creating and managing Cisco phones Cisco jabber profile using Cisco unified communication manager.

• Managing MacBook laptops and updating, pushing policies through JAMF console.

• Creating Virtual machine, Virtual Box and VMware applications.

• Installing, Configuring, Managing & troubleshooting Remote VPN (Pulse secure).

• Installation, configuration and managing Symantec End point protection antivirus software on Enterprise network.

• Implementing BitLocker on TPM and Non-TPM machines as per company policies.

• Creating file shares and providing permissions.

• Assets management: Documented help desk tickets resolution and maintained equipment and Software inventory list in Mange engine ticketing tool.

• Configuring company network resources using Aruba clear pass tool in mobile and laptops.

• Installation of operating system using WDS server.

• Configured and implemented NUCs in conference rooms. Company Name: Macro Tech Feb 2015 - April 2017

Role: Technical Support Engineer

Technical Environment: Windows 2008 & 20012 Server; Windows XP Windows 7 Windows 8, MS Office 2003, 2007, 2010.

Responsible for Day-to-day support:

• Providing Desktop and Network Support.

• Handling the network infrastructure LAN/WAN, migration & configuration of network client workstations.

• Troubleshooting of LAN connectivity issues, software and hardware, tracking issues and resolving them.

• Worked with Engineers while implementing VLANs, ISL & 802.1Q VLAN Trunking, VTP, STP and RSTP, Inter-VLAN Routing for campus LAN networks and mid-size Corporate Networks.

• Good Project Management and Execution skills with maintaining network deliverables within time space domain.

• Handling of issues related to Desktops and Laptops both Application and hardware support.

• Supporting Clients remotely and through E-Mails and telephonic conversations and visiting client premises when required.

• Installation & troubleshooting of different client applications software’s i.e. Java application, Oracle SQL application over windows XP/7, 8 Platforms.

• Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues.

• Configuring Microsoft outlook for user and troubleshooting Mail issues.

• Installing & configuring local & Network Printers.

• Installation and Configuration of McAfee Antivirus Day to day Updates.

• Customize desktop hardware to meet user specifications and site standards.

• Provide user data and application recovery.

• Take ownership and responsibility of queries, issues and problems assigned. Education & Certifications:

• Bachelor of Technology (Computers Science Engineering) affiliated to JNTU. Certifications:

1. Cisco Certified Network Associate.

• Certification Id: CSCO12974219

Technical Qualifications:

• CCNA - Routing & Switching

• CCNA - Security

• MCITP

• CompTIA security+

• CompTIA N+

• CompTIA A+

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Place: Hyderabad, India (Mohammed Ibrahim)

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