Apartment Manager Customer Service

CYNTHIA G. SNYDER

Cellphone:559-***-****. Email:*********@*****.***

SUMMARY OF QUALIFICATIONS

A passion for serving others with the ability to be empathetic and the desire to go above and beyond.

Flexible, quick learner, willing to adapt to business needs.

Remain calm during stressful situations and quickly find solutions. Creative and motivating personality.

Understand federal, state and local fair housing laws and provisions.

Contribute to cleanliness and curb appeal of the community on a continuing basis.

Inspect vacant units and request repairs. Respond to resident complaints, concerns and requests to build strong resident relations and provide excellent custom service. SKILLS

Monitor collections, post rent payments, enforce the collection policy and initiate legal action when required.

Facilitate all aspects of apartment leasing: touring with prospective tenants, processing applications and recertifications.

Deal with accounting including processing invoices, paying bills, evictions, and manage renters accounts and charges.

Work with the Regional Manager to prepare and follow an operating budget and plan community capital improvements, repairs and contract developments and negotiations.

Excellent communication, interpersonal and organizational skills.

Good Verbal and written communication skills.

Proficient in all Microsoft programs and software.

AS in Business Management.

Experienced in problem solving with an ability to resolve disputes and act independently in face-to-face situations using judgement, tact and discretion.

Working knowledge of Section/HUD inspections, tax credit, Fair Housing Act.

Well organized, punctual, and self-driven.

Provides outstanding customer service to residents.

4 years property manager

27 years of customer service

12.5 years working in an office

Working knowledge of tenant and eviction laws.

EXPERIENCE

WEST CHINO LLC.; March 1. - 2020/ current. Apartment Manager Collect rent payments. Enforce Park ground rules. Install new floors, repair walls, hang doors, clean for new tenants. Maintain a clean, quiet, and safe place to reside. Light bookkeeping. Report important issues to the owner. Responsible for scheduling maintenance and repairs. Approve or disapprove applications then report to the owner. DIAMOND APARTMENT COMPANY; April 1- 2016/ July 2019 Apartment Manager Promote a safe and positive atmosphere for tenants and their guests. Enforce apartment lease and rental policies. Coordinate and successfully manage all phases of move-in and move-in out assignments. Continuously working with Fresno Police Department, Section 8, Attorney and Paralegal. Appeared for all court cases and handled all legal documents. Approved or disapproved tenant applicants. Program computers with accounting software to record and store information. Accept rental payments. Handle all paperwork for evictions that comply with Federal and State procedures and regulations. Prepared and reviewed quarterly and end of year reports. Contribute to cleanliness and curb appeal on a continuing basis. Provide maintenance and restoration to apartments for upcoming tenants. Kept lawn care looking professional. Provide maintenance and restoration to apartments for upcoming tenants. Kept lawn care looking professional.

BARTELS RESEARCH; June 2012/June 2015 Office Manager Deciding the best research methodology. Ensuring researchers adhere to regulations and policies. Resolving any challenges that might arise within the project. Assessing the needs and benefits of research development activities in an organization. Develop and monitor focus groups. Writing research reports and confirming client’s appointments. Handled all monies in the field.

SILVERCARE; December 2007/ May 2012 Appointment Setter Interpersonal communication skills, Data Entry, Customer Service, contact potential clients and arrange appointments for the sales team. Keep accurate records, solve any issues the client may have. A great deal of negotiation skills, the power to convince and the comprehensive to know how. Use of an auto dialer to previous and current clients. Highway City Thrift Store; Cashier

Cashier, process credit card transactions and donations. Laundry cleaning, steaming and pricing. Stocking, rotating merchandise. Janitorial and supervise volunteers. Preparing cash drawers and cash record slips and deposits. Customer service. Lead morning prayer and morning Bible study. Unload trucks and pack seasonal items. DOLLAR TREE STORES INC.; Assistant Manager

I worked for our District Manager as I trained twelve managers, prepared and recorded cash drawers, stocking, recovery, night deposit drops, customer service, cashier, supervise and report employee’s work. Set up stores from blueprints. Monitored sales reports. Promote safety and productivity. Worked closely with Human Resources. Resolved customer and employee disputes. Basic administrative duties and accounting. Put many hours into theft prevention, created monthly reports to DM. Verbal and written communication and problem-solving skills. My second year of employment, they changed from 99 cent only stores to Dollar Tree, Dollar Tree Inc. My team and I were proud to be a part of Dollar Tree's first year and made a billion dollars in 9 months.

MACFRUGALS; Customer Service/Cashier

Cashier, stock, Store recovery, customer service, Mark downs, write- offs, tally sheets. Prepared cash drawers and night deposit drops.

BARTELS RESEARCH: Field surveyor

Record customer details including reaction to the product or service offered. Receive orders over the telephone. Input order details into the computer system. Record customer details and details of transactions. Confirm orders placed with field sales representatives. Obtain contact details of potential customers from sources including telephone directories and purchased lists. Schedule appointments for sales staff to meet prospective customers. Writing research reports and taking surveys in the field.

DEPARTMENT OF SOCIAL SERVICES; Social worker

Filed and ordered case material, communicated with recipients, transfer case material, data entry, provided support to supervisor. Prepared cases and case material. Provided customer service. Transfer cases and provide support to both sides of the street. J&P TROPHIES; Assembler

Engrave name plates, set for silkscreen and assemble Trophies, janitorial work. E&E CONSTRUCTION COMPANY; Office Manager/Personal secretary. Data entry, 10-key, type and prepare formal bids, checkbook balancing for business and payroll. Picked up and deposited checks owed to the company. Payroll, employee taxes, child support payments and all necessary accounting. Delivered payroll to jobs. Arrange all necessary hotels, severance pay and all necessities for jobs out of state. All quarterly and year end accounting ledgers. Code and prepare for accounting.

EDUCATION

Heald College. May 2012 to October 2014

Business Administration

. AA Degree 4.2 GPA

Ashford University. January 2012 to May 2012

Organizational Management. GPA 3.87

Pacific High School. 1983 Diploma

AWARDS AND ACKNOWLEDGEMENTS

Perfect one-year attendance at Dollar Tree, certificates for my achievements.

Perfect attendance at Heald College and for achieving grades of 117,112,107,104 and 103.

Perfect Attendance at Ashford University.

Perfect attendance at Pacific High School.

Employee of the year at E&E Construction Company

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