Receptionist Greater

SYLVIAROTIKEN

CONTACT:********

EMAIL:*************@*****.***

NOCAVAILABLE

LANGUAGE:ENGLISH,SWAHILI,BASICARABIC

ObjectiveStatement:

Over5years’experiencerunningabusyreceptionareaandbackofficeandsuccessfuly interactingwithadiverseanddemandinggroupofpeople.Anexcelenttrackrecordof efficiencyandeffectivenessinmanagingcommunicationsandcustomerrelationships.Ienjoy meetingthechalengesofahighstressworkenvironmentofwhichIhavesuccessfuly maintainedanefficientandeffectivereceptionservice.Relevantskilsinclude:•Recognitionfor dealingwithguestsinatimely,professionalandefficientmannertodeliverexceptionalservice inahighpressureenvironment.•Attentiontodetailandexcelentorganizationalskilsensure thesmoothrunningoffrontdeskoperations.•Technicalknowledgeandcompetencyinavariety ofcomputerapplications.•Abletoworkindependentlywhileprovencolaborativeskilsestablish productiveworkingrelationshipswithco-workersandsupervisors. Achievements:

Participatedinpre-openingoftwoproperties.

•SalwabeachresortbyHilton

•AlephDoharesidencescuriocolectionbyHilton

ProfessionalExperience:

Doubletree/alephDoharesidencebyHILTON,DohaQatar.

ClusterReceptionistDecember2019todate

Make,confirmandcancelguestreservationsfor390roomhotel.

Greetguestsandefficientlycompletethecheckinprocessincludinginputtingand retrievinginformationfrom thecomputer,confirmingguestdetailsandselectionof rooms.

Demonstratein-depthknowledgeofthehotelincludingroom detailsandrates,hotel servicesandfacilities,promotionsandthelocalarea.

Ordersuppliersandscheduleofficeequipmentmaintaince

Handleguestinquiriesandrequestspromptlyandcourteously.

Researchandresolveissuesinafriendlyandtimelymanner.

Conductguestcheckoutensuringaccurateaccountingofroom andservicecosts computebilsandprocesspayments.

Generatereports,managepaperworkandfiling,distributememosandreview,organise andansweremails

QATARUNIVERSITY

Receptionist,February2016-October2019

Servedasfirstpointofcontactforstudents,facultyandstaffcalingorvisitingthemain office.

Operatedcampusswitchboardandprovidedprompt,courteousandknowledgeable assistance.

Transformedpreviouslymanualprocessesrelatingtovendor/supplierrecordsintoan efficient,computerizedsystem.

Helpinpreparingstaffmeeting,endoftermandyearevents.

Consistentlypraisedbymanagementforthequalityandtimelinessofreports,attention todetail,exemplarycustomerservicedeliveryandteam-playerattitude.

Demonstratedproficienciesintelephoneandfront-deskreceptionwithinahigh-volume environment.Calmedupset/angrycustomers,researchedandrapidlysolvedproblems andrebuiltclienttrusttopreventthelossofkeyaccounts.

Distributememos,documentfiling

MoreExperiences:

EuropeanGuarding&Services,Qatar(Receptionist)July2015-Jan2016. KenyaAirways(AirportCustomerCare)Jan2014-June2015. EducationandCertifications:

LeadershipTrainingInstitution,DohaQatar

ProfessionalTraining:August2018-September2019

-Iosh-NeboshIGC1&3-FirstAid-FireSafety

Icontraininginstitute,DohaQatar(May2021-July2021)

Certificateinasdocumentcontroller

MountKenyaUniversity,May2012-December2013-Communitydevelopmentvalues.- CommunityHealthandDiseases.

-SociologicalPerspectivesonCommunity.-ProjectFinanceandFunding. TechnicalSkills:•MSOffice•Outlook•Orderprocessing•Databasemanagement•Operatemulti- linephonesystem

CoreCompetencies:

•Greatorganizationalandplanningskils.

•Informationcolectionandmanagement•Excelentcommunicationandinterpersonalskils.

•Customerserviceorientation.

•Attentiontodetailsandaccuracy.

•Problemsolvinganddecisionmaking.

•TeamplayerandStresstolerance.

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