BUSINESS ANALYST PROFESSIONAL

A Business Analyst with PMP, Agile Scrum certifications having 13+ years successive record in Business Analysis, Software Development Lifecycle (SDLC), Agile Scrum and Waterfall methodologies, Project Management, Business and Technical Documentation, Data Modelling, Database Design, ETL processes, Oracle ERP, Enterprise Asset Management (EAM), Application Testing, Systems Development & Implementation and Application Support

A Certified Supply Chain Manager (CSCM) having experience in consulting for Manufacturing and Healthcare industries for implementing global track and trace standards

Major focus on Software Development projects including SaaS environment with a focus on B2B solutions, customized solutions, COTS, Data Warehousing, Oracle ERP and EAM, B2B and B2C Self-Service portals

Domain Expertise: Retail, Manufacturing, Supply Chain, Healthcare, Utilities & Power, Consulting, Non-profit organizations, Hospitality

Professional Summary

13+ years of system and business analysis, solution architecture experience including understanding business issues, gap analysis, problem solving, business case development, application design and development

Have led medium to large sized projects; 8+ years of project management, planning and monitoring, risk management and project documentation

8+ years of project management, planning and monitoring, risk management and project documentation

7+ years of developing applications for SaaS environment with a focus on B2B solutions

10+ years of Business Requirements (BRDs), Data and Process Modelling, Wireframes, Process Flow Diagrams, System Design, Implementation and Test Planning

Design mock-ups/wireframes with UX Designer, Develop functional and UAT test strategy, test scripts and manage UAT for various business applications

6 years of Oracle ERP and Enterprise Asset Management solution, worked as both functional and technical roles

Extensive experience in all phases of SDLC including Agile Scrum and Waterfall project methodologies

Develop user stories, manage Backlog refinement and sprint planning session

9 years as Developer using SQL, PL/SQL, Forms and Reports, Stored Procedures and Database triggers

Working knowledge of Oracle, SQL Server, OBIEE, Tableau, Microsoft OLAP and ITIL

Strong skills with teamwork and collaboration, adaptability, analytical thinking, technical problem solving, facilitation skills and mentoring team members

Active communication skills including listening, verbal, written communication skills, presentation skills, active listener, interpersonal skills, great negotiation skills

Flexible and possess a willingness to take on new projects/roles and to contribute to the team's success in a variety of capacities

Excellent conflict and risk management skills, superior excellent time and priority management skills

7 years of developing training and conducting training and workshops for customers

Over 5 years has been presenting and speaking at international, local and regional forums

Technical Skills Set

Agile Scrum and Waterfall methodologies, SDLC, UML, ITIL, JIRA, Microsoft Azure DevOps

Project Management, Oracle e-Business Suite (ERP), Enterprise Asset Management (EAM) Implementation

Data Modelling, Data warehousing, Power BI, SQL, PL/SQL, Tableau, Microsoft OLAP

Microsoft Project, Microsoft Office (Outlook, Word, Excel, Power Point), Visio, VSS

SharePoint, JAVA, Middleware integration, PHP, Adobe Design Suite

Professional Experience

Business Analyst – GS1 Canada Aug 2019 – To Date

With more than 24,000 members, GS1 Canada develops and maintains global standards to ease of doing business for Canadian Retail and Manufacturing Industries. The organization works in partnership with the industry work groups and regulatory experts at the global level with global standards-setting bodies.

Work in an agile team, plan work priorities, develop business requirements, create user stories

Facilitate requirements gathering with stakeholders using various BA techniques

Work with Product Owner/Manager, UX designer and Developers to finalize the solution requirements and develop wireframes/mock-ups

Develop functional and technical specifications, create requirements matrix to ensure solution design meets defined requirements

Perform AS-IS and TO-BE analysis process to develop a strong understanding of the business needs to inform stakeholders about the proposed business solution

Develop and manage user guides and application support guides for Customer Service/Support team

Work closely with IT team and external vendors for Off-the-Shelf solutions to map business requirement and the solutions' capabilities

Engage with stakeholders at all stages of the solution design and development to help them to gain solution knowledge

Create business process flows and makes recommendations for process improvements, document relevant business decisions and share periodical reports to management

Provide support on tickets issued for production application, identify issues and track bugs and assists developers in resolution of defects

Collaborate with QA team for Test Plans, manage UAT planning and create User acceptance test cases

IT Analyst / Business Support – College of Family Physicians Canada Nov 2018 – Aug 2019

Worked with Subject Matter Experts (SME) to gather requirements and develop specifications documents

Used multiple tools and techniques including requirements gathering, use cases, task analysis, flowcharts, process models, data models and prototypes utilizing Agile and Waterfall methodologies

Developed System Requirements, Data and Process Modelling, System Design and program specifications

Worked with developers to develop prototypes, test scripts and manage UAT with business stakeholders

Developed and conducted UAT with business to validate user needs throughout project lifecycle

Business Analyst / Project Lead – Computan May 2018 – Oct 2018

Created user requirement specifications, such as personas, scenarios, user stories, task analysis, process flowcharts, organization and navigation models

Gathered feedback from stakeholders, end users, technical and design teams to validate user experience proposals

Led the team with UX designers and developers; created wireframes/mock-ups, application integration and testing

Partnered with business stakeholders and technical teams to understand and communicate technical capabilities of business requirements

Sr. Business Analyst / Project Manager - GS1 Dec 2008 – Mar 2018

Worked extensively with subject matter experts (SMEs), gathered business requirements, reviewed business rules, performed gap analysis, communicated technical problems & translated into business language

Led online self-service portal project for members’ management services; 50% reduction of manual tasks

Performed and led membership processes analysis, reformed it, helped to add 15% revenue annually

Performed consulting for pharmaceutical manufacturers for implementing track-n-trace standards, increasing revenue by SR 5 million every year

Developed flowcharts, presentations, designed specifications, process changes and improved business work flows, performed UAT and QA

Led the multi-vendor project team for the first healthcare Track & Trace project for a group of hospitals

Facilitated Food & Drug Authority for regulation enforcement process for Healthcare industry

Used Agile approach in projects, developed design concepts, Use Cases and User Stories

IT Business Analyst / Project Manager – Fursan Travel and Tourism Nov 2006 - Nov 2008

Led Business Application & Data Centralization project for 50+ branches, resulted in 50% work reduction

Introduced process automation in existing business systems, saved 50% reporting cost

Prepared budget and led the Business Process Review Committee formed by CEO, document business processes, developed wireframes and process models for ERP assessment, led to company’s ISO certification

Mentored IT Team to perform detailed root cause analysis for enhancing team’s operations performance

Maintained relationships with IT solution providers/contractors, vendors like GDS, Tours Operators, Airlines, etc. for data integration management

Professional Development and Affiliations

PMP, Scrum Master, ITIL Foundation certified, CBAP trained

Oracle E-Business Suite (Financials and Procurement), Oracle Business Intelligence tools (OBIEE)

Microsoft SQL Server DBA, Microsoft OLAP, Oracle DBA, Oracle Developer

GS1 Global Standards for SCM Automation and RFID certificate training, Total Quality Management, ISO 9000

Volunteer affiliations - Registered volunteer at PMI.org, Project Management Toastmasters Club (PMTMC) Toronto, Computer Trainer in Neil Squire Computer Society

Academics

Master’s in Information Technology

Bachelor of Commerce

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