Toni Walser

*** *********** *****

St. John’s, Florida 32259

adotmv@r.postjobfree.com

1-786-***-****

QUALIFICATIONS

I have over 25 years of experience in customer service, accounts receivables/payables and successfully demonstrated abilities in management, team building and providing excellent customer service.

Implemented company procedures and systems to increase productivity and maximize efficiency.

Monitored daily operations and managed employees while focusing on developing and strengthening customer service.

Successful in building and maintaining strong customer relationships for National Accounts and the Florida Department of Corrections Account with SimplexGrinnell.

EXPERIENCE

11/15 – 2/20 - Tropical Shell & Gift/Historic Tours of America – Administrative Assistant/HR Administrative Assistant

Reconcile monthly Amex statements for management accounts

Maintain and reconcile office checking account monthly

Creative signs and maintain log and reports for monthly sales contests

Update net profit, consolidated sales & inventory analysis reports for retail stores

Purchasing

Distribution of financial reports

Maintain parking pass renewals, damages report, schedule binder, store disk document revisions

Assist with budgeting reports

Payroll Processing

Assisted in recruiting employees for Trolley and Retail Divisions

Processing employee benefit reports

04/15-08/15 - Hilton Casa Marina & The Reach Resort – Accounts Payable

Process invoices for payment remittance to vendors

Review vendor statements for outstanding invoices

Correspond with vendors via phone and email to assist in checking on account status, payment timelines on outstanding invoices and account reconciliation

Process weekly check runs for payment remittance to various vendors

Maintain daily log for food and beverage invoices as well and utility invoices.

Account reconciliation for end of month closing

Assist with inventory for Food & Beverage Dept.

Perform employee bank audits

01/02-05/14 - SimplexGrinnell - Positions held at SimplexGrinnell – NAC/DOC Coordinator/RNAC/MAC Installation Coordinator/Customer Care Representative

Project coordination for inspections/service calls and new installations for National Account and Fla. Dept. of Corrections customers

Provide support for technicians and other office staff with National Account & DOC service/install issues

Put together and submit deficiency and service quotes

Billing of inspections and service/Accounts Receivable/Collections/Accounts Payables

Researched and updated information on MAC Hour/Tracking report with current

jobs, total job hours and weekly project hours

Payroll

Outside meetings with customer to discuss service needs, contract renewals, offer additional services, maintain customer relations

12/99-1/02 - Beacon Institute for Learning - Call Center Manager

Oversee call center - handling inbound and outbound call to ensure quality customer service

Interviewing, hiring, scheduling, write and provide verbal performance evaluations

Analyze call reports and seminar schedule for distribution and input in marketing strategies

Format and proof all documents for issuance at seminars

Worked closely with Sales Dept. to develop new marketing initiatives and lead generation

Marketing budget reports/Research marketing resources

Initiate and oversee marketing campaigns, including email, newsprint, direct mailing pieces, brochures, flyers, and newsletters

11/97-11/99 - Bristol West Insurance Services - Supervisor of Agency Accounting & Customer Service

Monitored daily operations and supervise staff of approximately 30, including interviewing/hiring/training employees and evaluating performance

Processed credits and debits to agent statements/resolve customer disputes

Reconciled customer account balances and deposit errors

Processed reinstatement and cancellation of accounts

8/94-11/97 - R.B.R Premium Finance - Assistant Manager

Supervised all daily operations, responsible for training and evaluating employee performance

Processed finance contracts, accounts receivable/payable, bank deposits, refund checks, billing balances/collections and reinstatement of accounts/account reconciliation

Customer service, including verification of account information, authorize payment extensions and resolving customer complaints

Resolving agency and insurance company discrepancies, draft errors, miscalculated premiums on contracts, net down payment shortages and cancellation return premium errors

SKILLS

Experience with several versions of premium finance software

Windows – Excel, Word, Outlook, Publisher, Access

MatrixAS400

Oracle Programs – ACE/PeopleSoft/JD Edwards

Aspen

Birchstreet

Paychex

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