Administrative Assistant Customer Service
Resume:
Toni Walser
St. John’s, Florida 32259
***********@*****.***
QUALIFICATIONS
I have over 25 years of experience in customer service, accounts receivables/payables and successfully demonstrated abilities in management, team building and providing excellent customer service.
Implemented company procedures and systems to increase productivity and maximize efficiency.
Monitored daily operations and managed employees while focusing on developing and strengthening customer service.
Successful in building and maintaining strong customer relationships for National Accounts and the Florida Department of Corrections Account with SimplexGrinnell.
EXPERIENCE
11/15 – 2/20 - Tropical Shell & Gift/Historic Tours of America – Administrative Assistant/HR Administrative Assistant
Reconcile monthly Amex statements for management accounts
Maintain and reconcile office checking account monthly
Creative signs and maintain log and reports for monthly sales contests
Update net profit, consolidated sales & inventory analysis reports for retail stores
Purchasing
Distribution of financial reports
Maintain parking pass renewals, damages report, schedule binder, store disk document revisions
Assist with budgeting reports
Payroll Processing
Assisted in recruiting employees for Trolley and Retail Divisions
Processing employee benefit reports
04/15-08/15 - Hilton Casa Marina & The Reach Resort – Accounts Payable
Process invoices for payment remittance to vendors
Review vendor statements for outstanding invoices
Correspond with vendors via phone and email to assist in checking on account status, payment timelines on outstanding invoices and account reconciliation
Process weekly check runs for payment remittance to various vendors
Maintain daily log for food and beverage invoices as well and utility invoices.
Account reconciliation for end of month closing
Assist with inventory for Food & Beverage Dept.
Perform employee bank audits
01/02-05/14 - SimplexGrinnell - Positions held at SimplexGrinnell – NAC/DOC Coordinator/RNAC/MAC Installation Coordinator/Customer Care Representative
Project coordination for inspections/service calls and new installations for National Account and Fla. Dept. of Corrections customers
Provide support for technicians and other office staff with National Account & DOC service/install issues
Put together and submit deficiency and service quotes
Billing of inspections and service/Accounts Receivable/Collections/Accounts Payables
Researched and updated information on MAC Hour/Tracking report with current
jobs, total job hours and weekly project hours
Payroll
Outside meetings with customer to discuss service needs, contract renewals, offer additional services, maintain customer relations
12/99-1/02 - Beacon Institute for Learning - Call Center Manager
Oversee call center - handling inbound and outbound call to ensure quality customer service
Interviewing, hiring, scheduling, write and provide verbal performance evaluations
Analyze call reports and seminar schedule for distribution and input in marketing strategies
Format and proof all documents for issuance at seminars
Worked closely with Sales Dept. to develop new marketing initiatives and lead generation
Marketing budget reports/Research marketing resources
Initiate and oversee marketing campaigns, including email, newsprint, direct mailing pieces, brochures, flyers, and newsletters
11/97-11/99 - Bristol West Insurance Services - Supervisor of Agency Accounting & Customer Service
Monitored daily operations and supervise staff of approximately 30, including interviewing/hiring/training employees and evaluating performance
Processed credits and debits to agent statements/resolve customer disputes
Reconciled customer account balances and deposit errors
Processed reinstatement and cancellation of accounts
8/94-11/97 - R.B.R Premium Finance - Assistant Manager
Supervised all daily operations, responsible for training and evaluating employee performance
Processed finance contracts, accounts receivable/payable, bank deposits, refund checks, billing balances/collections and reinstatement of accounts/account reconciliation
Customer service, including verification of account information, authorize payment extensions and resolving customer complaints
Resolving agency and insurance company discrepancies, draft errors, miscalculated premiums on contracts, net down payment shortages and cancellation return premium errors
SKILLS
Experience with several versions of premium finance software
Windows – Excel, Word, Outlook, Publisher, Access
MatrixAS400
Oracle Programs – ACE/PeopleSoft/JD Edwards
Aspen
Birchstreet
Paychex
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