Outreach Specialist Department Lead

PROFESSIONAL SUMMARY

Reliable, efficient and dependable worker with a background performing customer service, administrative and secretarial duties. Possessing strong communication skills, time management and organizational skills. Ability to work independently or as part of a team.

SKILLS

Microsoft Word, Excel, Powerpoint,

PageMaker

Schedule coordination

Reports and spreadsheets

Excellent writing and communication skills

Telephone and front desk reception

Administrative support

Typing 60 wpm

Record Management

EXPERIENCE

Property Manager Deming, NM January 2021 – June 2021

Deming Property Rentals

Responded to tenant requests/problems in a timely manner

Generated work orders directed to vendors and maintenance staff

Ensured tenant compliance with leases and the proper upkeep of the properties

Ensured that the property and lease files were properly maintained and kept up to date

Prepared appropriate tenant lease files, records, and correspondence

Front Office Assistance Deming, NM January 2021 – June 2021

Sherman and Sherman Law Firm

Greeted clients and visitors

Scheduled appointments

Responded to visitor and phone inquiries and directed questions to the appropriate person

Typed and prepared correspondence

Screened calls and took messages when appropriate

Receptionist Quincy, CA October 2007 – April 2011

Sierra Valley Physical Therapy

Greeted patients and answered phones in a courteous and professional manner

Provided clear written and verbal communication

Maintained records and made daily cash deposits

Ensured accurate and timely collection of copays and other patient balances

Followed all HIPAA compliance, privacy and confidentiality standards

Handled inquires, explained procedures and made new and follow-up appointments

Transcribed all patient records in a timely and accurate manner

Hearing Officer/ Educational Outreach/Customer Service December 1996 – August 2007

EDS – National Heritage Insurance Company (Medicare Part B Carrier) Marysville, CA

As a Customer Service Representative and department Lead, researched and replied to Medicare beneficiaries and providers via the Medicare Part B call center

As a Hearing Officer, scheduled and conducted written, telephone, and in person Medicare Part B hearings

Researched and interpreted federal laws and regulations regarding Medicare Part B claims

Issued written Medicare Part B hearing determinations according to federal regulations

As unit Lead and Educational Outreach Specialist, developed and implemented strategic plans for educational services and community outreach

Planned, developed, and maintained multiple Medicare educational web pages

Responsible for layout, editing, and publishing multiple Medicare Part B publications

Designed and delivered educational seminars for Medicare providers and beneficiaries

Coordinated between the Center for Medicare and Medicaid Services and the Medicare Part B carrier

Researched and resolved issues regarding Medicare Part B claims

EDUCATION

Medical Assistant Certification 1996

Career Training and Education Center Yuba City, CA

Contact this candidate