Administrative Assistant Social Media

RISHI GUPTA

Toledo, Ohio https://www.linkedin.com/in/rishig808/ 419-***-**** ***********@*****.***

EDUCATION

The University of Toledo Toledo, Ohio.

Digital Marketing/Bachelor’s of Business Administration – 3.964. 05/08/2021.

Synthesizing critical thinking and analysis skills to solve business problems in a real world context. Explaining the impact of business decisions utilizing project management, research, planning and analytical skills. Designed a well-orchestrated, cohesive business presentation using oral and written communication skills. Applied fundamental management, leadership and decision-making skills.

WORK EXPERIENCE

Compass Group Toledo, Ohio.

Retail Cashier 09/23/2019 – 05/05/2021.

Handle cash, credit, or check transactions with customers. Scan goods and collect payments and ensure pricing is correct. Issue change, receipts, refunds, or ticket redeeming stamps and coupons.

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change. Process returns and checks to see if items are damaged.

Make sales referrals, cross-sell products, and introduce new ones. Resolve customer complaints, guide them, and provide relevant information. Keep reports of transactions and greet customers when entering or leaving the establishment. Answer customer's questions and get a manager if the answer doesn't solve the issue. Provide excellent customer service to ensure satisfaction.

High Courts of India Mumbai, Maharashtra.

Administrative Assistant 12/04/2017 – 05/10/2019.

Answer and direct phone calls. Organize and schedule appointments and meetings and maintain contact lists. Produce and distribute correspondence memos, letters, faxes, and forms.

Assist in the preparation of regularly scheduled reports. Contribute to team effort by accomplishing related results as needed. Carry out administrative duties such as filing, typing, copying, binding, scanning, etc. Coordinate office procedures and reply to email, telephone, or face to face inquiries. Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

LEADERSHIP EXPERIENCE

Managed and maintained social media channels (Facebook, Twitter, Instagram) and various hotel web pages to drive traffic and increase Search Engine Optimization, awareness of location, new offerings, area events, and promotion campaigns resulting in an increase in the hotel's reputation.

Developed, implemented, and analyzed successfully B2C and B2B web marketing strategies. Focused on the latest trends and determined the right mix of high-value, high-impact solutions.

Made and executed yearly marketing schedule, overseeing inbound promoting efforts predictable within general vision and methodology including email advertising, greeting pages, social media, and organization blog for a Restaurant as well as a Bookselling vendor.

SKILLS

(Microsoft Word) (Microsoft Powerpoint) (Microsoft Excel) (Social media management) (Retail management) (Communication skills) (Customer relationship management) (B2B sales) (Office Management) (Analytical skills)( Business development) ( Market research) (Public relations) (Branding)

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