Customer Service Cleaner
Resume:
ROTERRIA S
SCOTT
*************.**@*****.***
San Pedro, CA 90733
SUMMARY
Motivated to apply experience and leadership abilities to enhance productivity in dynamic work environments. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in cross-functional team management and communicating with advanced interpersonal abilities.
SKILLS
Leadership
Proficient with Microsoft Word
Excellent communication skills both written and oral
30-35 WPM
Great organizational skills
Excellent customer service
Organizational skills
Payment processing
Issue resolution
POS systems
Loss prevention
Security monitoring
Product recommendations
Mentoring and coaching
Inventory management
Planning and coordination
Administrative support
EXPERIENCE
CLEANER 06/2019 to Current
Servicon Systems Inc - Los Angeles, CA
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Requested maintenance orders to fix non-working equipment and address any room damage.
Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
Transported trash and hazardous waste to appropriate disposal area.
Strengthened building cleanliness by inspecting perimeters, picking up trash and performing detailed cleaning services.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
TAXI STARTER 01/2015 to Current
United Checker Yellow Cab - Gardena, CA.
Improve customer satisfaction by finding creative solutions to problems.
Provide excellent service and attention to customers when face-to-face or through phone conversations.
Manage the dispatching process between team members and customer requests
Maintain, update, and compile data gathered via call logs
Handle all delegated tasks, including administrative and supervising operations.
HOME HEALTH AIDE 07/2011 to 05/2013
In Home Supportive Services - Los Angeles, CA
Monitored and provided excellent customer service to mentally disabled, elderly and children.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Ran errands for clients and provided a reliable source of transportation to maintain wellness and support daily living needs.
Administered custom forms and report client progress
Worked to improve patient outlook and daily living through compassionate care.
Performed array of other household chores to assist clients.
CUSTOMER SERVICE ATTENDANT 12/2012 to 01/2013
USA Gasoline - San Pedro, CA.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Consulted with customers to determine best methods to resolve service and billing issues.
Actively resolved customer concerns, store issues and inventory requirements.
SHIFT DIRECTOR 02/2008 to 07/2010
Marshalls
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Collaborated in development of training and security procedures.
Supported on the training process for new and incoming employees
Surveillanced the facility and managed security violations.
Created agendas and communication materials for team meetings.
EDUCATION AND TRAINING
Washington High School - Los Angeles, CA
Diploma
REFERENCES
References Available Upon Request
ADDITIONAL INFORMATION
Available for Part - Time & Full - Time Positions
Contact this candidate