Insurance Coordinator Dental Receptionist

Cassandra Williams

Tacoma, WA

**************@*****.***

253-***-****

Authorized to work in the US for any employer

Work Experience

Front office dental receptionist.

David Mathews DDS surgical oral dental office - Tacoma, WA March 2006 to September 2006

I worked as a dental office receptionist. This entailed scheduling appointments, verifying insurance, checking patients in, forwarding claims to insurance companies for payment, claims followups, posting all types of payments into the computer system, etc. Dental Insurance Coordinator

Delta Dental of Washington state - Washington State January 2000 to January 2006

As a dental insurance claim specialist, I was responsible for seeking/gathering and providing the needed medical/dental information required to get patients claims paid. This entailed contacting dental and medical offices, insurance companies, hospitals, patients, patients employers and the Health Care Authority.

My hardwork was recognized by my employers a year into my employment. I was offered a new position to work alongside my then current position as a company trainer. This entailed training both new and established employees on dental insurance practices and our computer systems in both our Seattle Washington and Sacramento California offices.

I was employed there for 6 years. Unfortunately it was decided by the CEO to out source our positions to a different state.

Education

1 year post high school in Dental front office management and dental insurance.

Clover Park Technical College - Tacoma, WA

June 1998 to June 1999

High school diploma or GED

Skills

• Dental Receptionist

• Insurance Verification

• Dental Billing

• Training Specialist

• Processing dental claims

• Recall/recare

• Microsoft office, outlook, (some excel and Dentrix)

• Office organizer

• Office/company supplies manager

• CDT codes

• High volume call center employee and trainer

• Dental insurance claim specialist

• Amazing customer service skills

• Highly experienced on high volume/ multiple lines phone systems

• Very familiar with misc office equipment

• Phone Etiquette

• Very familiar with the anatomy of the mouth and dental procedures

• Able to read radiographs

• Very comfortable navigating computer system's and the internet

• Multi-line phone systems

• Medical records

• Dental office experience

• 10 key calculator

• Customer service

• Typing

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