Communication Specialist Customer Service
Resume:
Sabrina Rector
Lemoyne, PA
*********@*****.***
Professional Summary
Experienced in providing exceptional customer service in call center and fast paced environments. Adept in computer database programs offering exceptional customer service and retaining disgruntled clients who have issues with loans or medical claims. Specializes in dealing all types of clients processing large amounts of call data and interpreting customer service data from a spreadsheet.
Qualifications
Extremely knowledgeable on computer productivity software
Trained on several call center phone platforms
Proficient in identifying trends from data on a spreadsheet
Experienced in providing excellent customer service
Experience:
PHEAA – Harrisburg, PA August 2014- Present
Wage Clerk
Aid borrowers with repayment of student loans
Preventing Defaults.
Processing incoming correspondence and sending email replies
Demographics for public service loan forgiveness.
Deferments
Forbearance
Payment Processing
Special Projects- send loan verification and credit reference letters that correspond with inquiries
Support American Education Services
Support FEDLoan servicing
oSupport School Line Specialist
oPublic Loan Forgiveness Specialist
Capital Blue Cross August 2013-August 2014
Customer Service Professional
Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of elderly customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
Worked with medical professionals to resolve claims and outline care based on benefit coverage limits
Knowledge on Medicare guidelines and practices
Sent correspondence to requested parties
Submitted claims for review
Hersha Hotel (Townplace Suites by Marriott September 2011- June 2013
Guest Service Agent
Greeted and acknowledged all customers in a friendly, professional manner while providing quick responsive customer services.
Front Desk Trainer
Booking and Reservations.
Supported Housekeeping with various task
Bookkeeping Activities
Coventry Health and Life Insurance December 2007-December 2012
Customer Communication Specialist
Team Mentor
Knowledge of Medicare policies and procedures
Analyze and resolve outstanding issues to achieve overall customer satisfaction
Education
William Penn High School
Harrisburg, PA
Diploma – 1997
Academy of Medical Arts and Business
Harrisburg PA
Data Processing Certificate- 1999
Empire Beauty School
Harrisburg PA
Diploma – Cosmetology 2011
Department of State Pennsylvania Cosmetology
License – Cosmetology 2011
Contact this candidate