Raquel Rivera
** ******* **** ** ***, Ellenville, New York, 12428
Cell 917-***-****
***********@*****.***
Education:
Huertas Junior College, Puerto Rico
**** – 2004
Work Experience:
Percolate, New York, NY
Facilities Coordinator, March 2013- December 2019
●Deliver effective front desk service, including: liaising with heads of departments and staff to identify their facilities related requirements and propose and manage cost-effective solutions.
●Provide an effective response to employee queries and complaints where applicable, and forward any others to relevant departments.
●Support the work of the People Operations department in vendor management, ensuring that the required standards are maintained.
●Responsible for external and internal event planning including office happy hours and the company’s annual summer party and holiday party.
●Oversee housekeeping crew, and maintain all cleaning equipment and materials in a safe and sanitary working conditions.
●Assist with employee on-boarding and off-boarding.
●Monitor and report necessary office repairs and replacements.
●Organize and maintain office common areas.
●Responsible for ordering supplies, swag and daily snacks.
●Provide administrative support to enable the Facilities department to function effectively and efficiently.
●Manage the seating chart and conference room bookings for NY office.
●Serve as the face of the NYC office and greet clients and visitors.
●Collect, sort and distribute mail to all departments.
CLA Commercial Cleaning, New York, NY
Housekeeper, June 2011 – February 2013
●Met with clients to discuss their expectations and sign the company’s contract.
●Worked with 7 clients at a time and visited each client’s office 1-3 times per week.
●Provided basic housekeeping duties, including vacuuming, dusting, mopping, cleaning windows, laundry and scouring bathrooms.
●Ensured all rooms were cared for and inspected according to standards outlined in the contract.
●Protected equipment and made sure there were no inadequacies.
●Notified superiors about any damages, deficits and/or disturbances in a timely manner.
●Resolved and handled reasonable complaints/requests with professionalism and patience.
●Adhere strictly to rules regarding health and safety and aligned myself with company-related practices.
Volunteer Experience:
Midnight Run: Help out the homeless community with clothes, food and haircuts.
Skills:
Fluent in English and Spanish
Proficient in Microsoft Word, Excel, Google Docs, PowerPoint, Outlook, Publisher.
References:
Melissa Smith
*******.*****@*********.***
Director, Human Resources
Zach Haehn
****.*****@*********.***
VP,Engineering