Raquel Rivera

** ******* **** ** ***, Ellenville, New York, 12428

Cell 917-***-****

adotba@r.postjobfree.com

Education:

Huertas Junior College, Puerto Rico

**** – 2004

Work Experience:

Percolate, New York, NY

Facilities Coordinator, March 2013- December 2019

●Deliver effective front desk service, including: liaising with heads of departments and staff to identify their facilities related requirements and propose and manage cost-effective solutions.

●Provide an effective response to employee queries and complaints where applicable, and forward any others to relevant departments.

●Support the work of the People Operations department in vendor management, ensuring that the required standards are maintained.

●Responsible for external and internal event planning including office happy hours and the company’s annual summer party and holiday party.

●Oversee housekeeping crew, and maintain all cleaning equipment and materials in a safe and sanitary working conditions.

●Assist with employee on-boarding and off-boarding.

●Monitor and report necessary office repairs and replacements.

●Organize and maintain office common areas.

●Responsible for ordering supplies, swag and daily snacks.

●Provide administrative support to enable the Facilities department to function effectively and efficiently.

●Manage the seating chart and conference room bookings for NY office.

●Serve as the face of the NYC office and greet clients and visitors.

●Collect, sort and distribute mail to all departments.

CLA Commercial Cleaning, New York, NY

Housekeeper, June 2011 – February 2013

●Met with clients to discuss their expectations and sign the company’s contract.

●Worked with 7 clients at a time and visited each client’s office 1-3 times per week.

●Provided basic housekeeping duties, including vacuuming, dusting, mopping, cleaning windows, laundry and scouring bathrooms.

●Ensured all rooms were cared for and inspected according to standards outlined in the contract.

●Protected equipment and made sure there were no inadequacies.

●Notified superiors about any damages, deficits and/or disturbances in a timely manner.

●Resolved and handled reasonable complaints/requests with professionalism and patience.

●Adhere strictly to rules regarding health and safety and aligned myself with company-related practices.

Volunteer Experience:

Midnight Run: Help out the homeless community with clothes, food and haircuts.

Skills:

Fluent in English and Spanish

Proficient in Microsoft Word, Excel, Google Docs, PowerPoint, Outlook, Publisher.

References:

Melissa Smith

adotba@r.postjobfree.com

Director, Human Resources

Zach Haehn

adotba@r.postjobfree.com

VP,Engineering

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