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PROFILE AND CAREER SKILLS

Attention to details, Satisfactory Customer Service Disposition, Multi tasking Disposition, Fraud and operational risk knowledge, Interpersonal Relationship, Performance under Pressure, Problem Solving and Leadership, Analytic and Investigative Skills, Advanced trouble-shooting and problem solving skills for dealing with escalated issues, Ability to visualize a problem or situation and think abstractly to solve it.

QUALIFICATION SUMMARY

Working in fast-paced environments demanding strong organizational, technical and interpersonal skills; Highly trustworthy, ethical, and discreet; Committed to Superior customer service; Confident and poised in interactions with individuals at all levels; Detail-oriented and resourceful in completing projects; Able to multi-task effectively. Capabilities include:

Highly proficient in Microsoft Office (Strong Microsoft Excel and PowerPoint skills.)

Experience in Enterprise Data Management

Ability to use different tools and applications – SQL, SAS, CITRIX based etc. for timely query resolution

Strong Analytic and investigative Skills

Data Management and Strong reporting skill

General Accounting and research

Stakeholder management.

Problem Solving

WORK EXPERIENCE

Mount Zion School 28th Feb. 2018– Present

Job Title: Computer Science Teacher,

Duties:

Led classroom instruction in both computer theory and practical applications

Guided and supervised student’s computer laboratory work.

Led classroom instruction in basic computer keyboard and Internet usage

Instruct students in design application and computer-aided drafting fundamentals

Assigned real-world computer constraint projects to individual students

Promotes student knowledge in connecting science math and technological principles to everyday life.

Attended various professional development workshops and activities.

Provides student progress feedback on a regular basis.

Giving presentations on Smart Board for computer related topics.

Provide fundamental programming along with computer applications to the standard students.

Develop curricula and lesson plans, design tests and worksheets

A-team Multi Media: March 2013- June 2014

Job Title: Front desk /Customer care Representative,

Duties:

Improved customer service through the development of new policies and procedures.

Updated online agency extranet as day to day operation.

Ensure Key Customer Data is adequately captured for prompt documentation and data collation.

Completed and maintained visitor logs as required

Upsell and cross-sell the company’s Products and Services

Handles all enquiries and requests of customers and ensure resolution as well as inform customers of the status of their complaint, query or request and record details of the interaction.

Represent the company for proposals and project defense

Process and prepare memos correspondence travel vouchers or other documents

Filed and maintained records

capture and monitor customer complaints while observing points of improvement to ensure complaints and queries are promptly attended to and escalated appropriately

Prepare reservations for video shooting and renting of equipment.

Establish and maintain a professional business relationship with customers to enhance the company’s business, image and services.

Calculated bills for services rendered and collected and processed customer payments

Pick up, sort daily incoming correspondence, and deliver sorted mail to addressees.

Prepare standard and ad hoc reports for management review and carry out statistical / data compilation/reconciliation.

Perfectedge Technenology (allnews Nigeria)

Job title: Content Writer November 2020 -present

Duties

Conducting Interview

Writing and updating trending News

Researching industry-related topics(combining online sources, interviews and studies)

Writing clear marketing copy to promote our products/services

Preparing well structured draft using Content Management Systems

Researching industry-related topics (combining online sources, interviews and studies)

EDUCATIONAL BACKGROUND

2015 - 2018 Lincoln University College Malaysia

BSC. Computer Science (Network security and cybersecurity)

2002- 2008 Student foundtion Career College, Benin Edo State (SSCE)

INTEREST AND ACTIVITIES

Computing, Reading, General research, Music, Movies and Traveling.

REFEREE

•MR Balaganesh

Company / Institution: Lincoln University

Job Title: HOD Computer Science

Email: adotap@r.postjobfree.com

Address:No 15 Adeleke Harmony Estate off college road estate junction, Lagos State.

Email: adotap@r.postjobfree.com

Tel: (234) 701-***-****

Usiabulu Promise Omonigho

Contact this candidate