KR

KRESHA REICHEL

adota4@r.postjobfree.com 806-***-**** Plainview, TX 79072

Personable and dedicated Customer Service Representative with extensive experience in Tele Sales and Retail Sales industry. Solid team player with upbeat, positive aĴitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results- oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Well self motivated to Achieve more.

Point of Sale (POS) system operations

Service prioritization

Relationship management

Effective customer upselling

Menu memorization

Dining customer service

Performance-driven

Inbound and outbound calls

Professional speaking abilities

Script use

Call Center Operations

Customer outreach

Leadership development

Merchandising

Quality Assurance

Recruiting and hiring

Cross-functional team management

El Ranchito New Haven, MO

Head Waitress

07/2015 - 03/2021

Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction. Served high volume of tables at once and simultaneously supervised serving staff.

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Implemented new POS system and trained staff members on use. Calculated charges, issued table checks and collected payments from customers.

Silverback Network Washington, MO

Telephone Sales Representative

08/2012 - 03/2014

Followed script to share product features, pricing and benefits. Conducted cold calls using provided phone directory to sell College Recommendations .

Converted leads into appointments and scheduled appointment time via phone.

Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services. Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.

Broke down objections using friendly, persuasive strategies. Educated customers about product or service offerings meeting individual needs.

Summary

Skills

Experience

JCPenney Washington, MO

Pricing and Signing

Specialist/Replenishment Team Member

01/2009 - 08/2012

Unloaded, checked, counted and sorted incoming product to verify receipt of items.

Corrected price tags and signs to match current prices. Completed timely area resets to incorporate new planogram layouts. Put together visually-pleasing displays for regular merchandise and sales promotions.

Kept work areas clean, neat and organized for optimal productivity and worker safety.

Demonstrated great teamwork skills with staff members involved in production and transport.

Maintained clear aisles during restocking to avoid hazards and promote guest convenience.

Replenished inventory with focus on addressing customer needs. Maintained weekly scan right policy to minimize loss from inaccurate pricing.

JCPenney Marshalltown, IA

Pricing/Signing Managment

08/2005 - 01/2009

Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.

Maintained productive warehouse environment for organization's complete inventory needs by training, managing and motivating staff to meet challenging demands.

Led and managed projects to support logistics efforts and plans. Prepared inventory for shipment by aĴaching tags and labels. Created and enforced policies and procedures for entire logistics team. Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities. Handled departmental scheduling to maintain proper staffing for shifts. East Marshall High School Le Grand, IA

High School Diploma

05/2006

Education and Training

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