Jamie Johnson

Franklin, TN *****

adot8x@r.postjobfree.com

615-***-****

Proactive, results -oriented, and experienced Mortgage Loan Professional. Demonstrate exceptional leadership through sound decision making and strong organizational skills; able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure, and effectively identify and resolve complex financial issues as well as thrive in fast-paced and ever-changing business environments.

Work Experience

Senior Mortgage Processor III

Citizens Bank Operations Center - Franklin, TN 2018 to Present

• Mortgage industry professional with more than 10 plus years of loan processing experience and a comprehensive knowledge of conventional and government loan programs such as FHA, VA, THDA, USDA, Jumbo, Port Loans, Fannie Mae and Freddie Mac Guidelines

• Diligent and detail-oriented thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing

• Computer savvy in MS Office Suite and proprietary mortgage processing software with Empower, Encompass, and Calyx Pointe

• Regarded as one of the company's most productive loan processors, handing an average between 22-25 files monthly

• Provide expedient service cited as key to consistently high customer satisfaction

• Ensure all files are complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings

• Processor chosen the most to work challenge loan applications (first-time buyers, self-employed borrowers, bankruptcy payoff and problematic credit histories)

Mortgage Loan Processor Team Lead/Closer and HARP Mortgage Processor

Regions Mortgage Operations Center - Nashville, TN 2010 to 2018

• 7 year's hands-on experience in providing loan processing and closings for 9 States - Purchases & Refinances, working with a team of 25 plus loan processors on a regular basis

• Ensure strict quality assurance of mortgages by working closely with loan officers, underwriters, and attorneys to guarantee compliance with Fannie Mae and Freddie Mac guidelines

• Provide and prepare final Closing Disclosure

• Prepare and review loan closing documents prior to loan closing

• Adept at collecting statistical data and preparing relevant periodical reports

• Manage a loan closing pipeline - 60-65 loans and effectively close on 40-55 loans monthly

• Knowledgeable on FHA, VA, Portfolio, and Conventional guidelines - proficient with TRID and Dodd Frank Laws and Regulations

• Comprehensive knowledge of state, federal, regulatory, investor and internal guidelines and policies in regards to mortgage loan closing process

• Maintain accuracy and consistency of specifications on documents such as title abstract and insurance

• Collect documents for delivery to Realtor, Title Company and Originators for closing

• Maintain current database of borrowers, closing dates, contact information, as well as employee contact information, that ensured accuracy of master files

• Responsible for assisting with post-closing communication on closings as well as correct mistakes on documentation by the title company at time of closing

• Responsible for delivering file to shipping department after closing and ensure file is in correct stacking order for investor

• Verify and requested wire amount for funding in timely manner to facilitate on time funding

• Utilize excellent communication skills with customers, internal departments and outside vendors that optimized relationships and met all deadlines

• Monitor the process, resolve problems, complaints and provide assistance where needed to ensure a successful closing

Education Specialist No Child Left Behind Program Compliance Coordinator

Metro Nashville Public Schools - Nashville, TN 2005 to 2010

• Conducted research and managed the preparation and coordination of grants, including contract negotiations and compliance. Strategically identified and developed financial resources to efficiently achieve financial achievements for Mathematics, Reading, ELL and Sports Programs.

• School Improvement Planning Executive Committee Chairperson. Gather and analyze quantitative and qualitative data for school action plan programs. Completed Title I Community Eligibility Provision and Selected Requirement under Title I Part A of the Elementary and Secondary Act, Assisted the Executive Principal and Executive Director ensuring school compliance regulation standards based on Federal, State and Local laws.

• Compile, Plan and monitor student leadership programs for compliance, helping in writing policies and procedures and critical reports and action plans to ensure assigned school compliance based on Federal, State and Local laws.

Business Partner/Branch Manager

NovaStar Home Mortgage - Nashville, TN 2000 to 2004

• Hired, trained and mentored Mortgage Loan Originators, Processors, and Underwriters

• Effectively managed a team of Mortgage professionals and staff

• Developed creative personal budgeting strategies for clients, improving their changes when qualifying for loans and obtaining the best interest rates

• Versed on Credit Analyst and Loan File Processing

• Well-informed on Quality Control and Compliance Review

• Processed FHA/VA and Conventional Loans using Calyx Point Mortgage Program

• Achieved preset production goals

• Probe and listen to help clarify business problems

Mortgage Originator

Nation Trust Mortgage - Brentwood, TN 1995 to 2000

• Mortgage Originator FHA and Conventional Loans

• Processed loans FHA and Conventional

• Knowledgeable on FHA Connection Case Number Verification

• Appraisal and Title Commitment Request and Review

• Submitted files to Underwriting, cleared conditions and resubmit to underwriting

• Scheduled and monitored closings, pre and post-closing, File Audit and Quality Control Review • Oversaw and ensured completion of all mortgage loan applications

• Developed and maintained contact with business referral sources

Education

Master's in Educational Leadership and Business Administration

Trevecca Nazarene University - Nashville, TN

2007

Master's in MAT Elementary Education

Trevecca Nazarene University - Nashville, TN

2006

BS in Criminal Justice and Pre-Law

Tennessee State University - Nashville, TN

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