Library Assistant Customer Care

CURRICULUM VITAE

OF

SAMKELO GCABA

Personal details

Surname : Gcaba

First names :Samkelo Innocent

Title : Mr

ID No. :901**********

Date of birth :1990/12/30

Age :28

Contact number : 079*******

Gender : Male

Home Address : Nyandezulu Location ward 24

: Izotsha 4242

: Portshepstone

Postal address : Nyandezulu Location ward 24

Izotsha 4242

Home language :isiZulu

Other : English

Health : Excellent

Marital status : Single

Nationality : African

Criminal offenses : None

Educational History

Last school attended : Makhanda High School

Highest grade passed : 12

Year : 2010

Subjects :IsiZulu

English

Accounting

Economics

Mathematics Literacy

Business Studies

Life orientation

Tertiary Education

Name of institution : Durban University of Technology

Qualification :National Diploma: Library & Information Studies

Year : 2013

Work Experience

Name of company : Ray Nkonyeni Municipality

Position : Assistant Librarian

Duration : 3 Years

Name of company : Durban University of Technology

Position : Student Library Assistant

Duration : 2 years (2013-2014)

Name of Company : Ray Nkonyeni Municipality

Position :Inter-Librarian

Duration : 12 Months

SKILLS ACQUIRED BUT NOT LIMITED TO THE FOLLOWING:

Customer Care Service

Interaction with library patrons and staff in a courteous and professional manner and attempt to defuse and/or resolve sensitive situations to ensure quality customer care service.

Library Orientation/User Education

Providing necessary training for library users in usage of library information resources to help them carry their research project.

Teaching library user basic and advance information retrieval skills for their life long learning and enhancing they research skills.

Reference Interview

Interacting with library patrons on daily bases enhanced my reference interview skills which built a confidence to serve any service population I can encounter.

Interpersonal relations and teamwork

I have ability to maintain positive teamwork and interpersonal relations; it has been acquired from working and interacting with staff members as a team as well being able to work alone.

Computer Literacy

The use of Microsoft Office package: Ms word, Ms Excel, Ms PowerPoint, Ms Access, Internet explorer

Internet search

Information Literacy

The skills to know when we need information and where to locate it effectively and efficiently.

Basic Fire Fighting

The fire extinguisher in case of fire

Communication Skills

Reports writing and minutes writing, chairing meetings, presentations, emailing

Voluntary leadership in assisting young people

References

Name of person : Khumbulani Nene

Position : Senior Librarian

Contact number : 039-******* /073*******

Name of person : Nomusa Maphumulo

Position : Evening Librarian (Alan Piterndrigh library)

Contact number : 031-*******

Contact this candidate