Practice Manager
Resume:
Karen C. Bracken-Penley
Berryville, Virginia 22611
Objective: To obtain a position my strong interpersonal, organizational, and financial management skills.
Experience
2004 – Present Hospital Administrator
Implementing and executing employee evaluations done on an annual basis.
Delegating and ensuring follow through of duties by other team members.
Establishing and implementing new marketing plans.
Creating and adhering to annual budget.
Human Resources responsibilities.
Staffing hospital, including associate doctors.
Team and doctor scheduling.
Training the team members about new hospital protocols for patient care.
Establishing, tracking and communicating an incentive program for team members.
Preparing for American Animal Hospital Association (AAHA) review of hospital operating protocols. Ensuring that the hospital meets or exceeds the standards as established by AAHA.
Maintaining overall care of hospital facility.
Establishing and adhering to a budget for a practice that grosses over $4M per year.
1992 – 2004 Office Manager
Overseeing the daily operations of the animal hospital.
Scheduling team members and hiring new team members.
Acting as customer service liaison.
Training for new team members as well as continuing education for existing team members.
Tracking payroll, including vacation and sick leave.
Establishing tardee and absentee programs.
Created new doctor orientation.
Monitor accounts receivable and accounts payable.
Reconciling banking accounts, work with accountant on year end tax forms.
1987 – 1992 Receptionist
Maintained cash drawer.
Scheduled and confirmed office and surgical appointments.
Assisted clients with questions about animal husbandry and training.
Filled prescriptions.
Maintaining computer database and paper records for accuracy.
Discharged patients, explaining follow up care and medications for their pet.
Arranged school tours.
1982 – 1987 Veterinary Assistant
Gave preliminary physical examinations (weight, temp. & clip nails of patients) and performed dental prophy.
Assisted doctors with physical examinations and surgery.
Microscopic evaluation of stool exams for internal parasites.
Educating clients about vaccinations, internal & external parasites, training, proper feeding and nutrition of their pets.
Computer skills: Microsoft Word, Excel, Publisher, PowerPoint, Quicken, Microsoft Money, QuickBoooks..
References Available
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