Administrative Assistant Customer Service

OBJECTIVE

Seeking a position that will best utilize my versatility and abilities. Excels in fast-paced environments. Works well independently and as a part of a team; committed to excellence.

SKILLS AND ABILITIES

Microsoft Office Suite

AS400

SAP

JDEdward

Oracle

Lawson

10-key by touch

Data-entry

Oral/Written Communication

Ascend

Bilingual: Spanish/English

Analytical Skills

EXPERIENCE

UCLA Medical Center, CA

Accounts Payable Administrative Assistant 04/2016 - Present

Responsible for the full cycle of accounts payable process

Responsible for accurate analysis (transaction/vendor activity) process timely payment of invoices in an integrated, fast –paced healthcare environment.

Performed as a direct liaison between Requestors, Purchasing, Receiving and vendors.

Performed on-line accounting date entry/transactions for assigned vendor, process invoices for payment, maintain and update

Identified and resolved issues including cost, receipt in collaboration with Purchasing and Receiving

Maintained paper audit trail to provide an efficient, effective and accurate record tracking system.

Reconciled vendor statements and resolved discrepancies with other departments and vendors

Prepared the month-end and accruals and followed-up with departments to clear the large and old invoices

Reviewed vendor information to ensure compliance with federal and state regulations

Reconciled the accounts payable reports daily, weekly, and monthly: Received Not Invoiced, Open Buyer Message for price discrepancies, Aging, and accruals

Ability to independently prioritize assignments and projects to meet tight deadlines.

Multi-task among work assignments, excellent customer service skills, ability to remain composed under difficult situations with vendors

OWENS & MINOR, CA

Credit Collections – Accounts Receivable 02/2006 – 04/2016

Coordinate settlements.

Monitor high risk Accounts

Verify and post receipt of payment

Resolve discrepancies

Strove for DSO reduction.

Set up new accounts

Reconcile customer’s statement

Maintain 250 accounts across Southern California.

Analyze and apply, terms, conditions, and responsibility.

ETHAN ALLEN, CA

Purchasing/Accounts Receivable Coordinator 08/2004 – 01/2006

Ordered warehouse supplies. Contacted vendors with discrepancies.

Reconciled all past due invoices.

Reconciled and adjusted short-paid items

Provide excellent customer service. Inventoried materials on daily basis.

MCKESSON MEDICAL, CA

Accounts Receiving Clerk 10/2000 – 08/2004

Received and cross checked all documents with corresponding purchase orders.

Verified information with vendors and buyers

Provided excellent customer service.

Cross-trained in shipping and receiving duties and fulfilled general office tasks: file, fax, and phones

ALLEGIANCE HEALTHCARE, NM

Credit Collections Representative – Accounts Receivable 03/1999 – 10/2000

Maintained over 600 accounts.

Coordinated settlements.

Resolved customer related issues.

Performed internal audits

Reconciled and fixed billing adjustments

Fulfilled general office duties: file, fax, phones.

MCKESSON MEDICAL, CA

Customer Service Representative 04/1994 – 02/1999

Obtained supply orders from hospitals and clinics.

Provided excellent customer service.

Verified stocking levels.

Scheduled returns and pickups

Verified purchase order information.

MCKESSON MEDICAL, CA 08/1992- 04/1994

Material Handler

Pick, pack, and ship orders

Verify proper labeling on product

Use of pallet jack

Labeling for flammable items

CERTIFICATE OF COMPLETION

Citibank collection training

Entry level bank teller

EDUCATION

University of Phoenix

Bachelor of Arts in Criminal Justice Administration,

Associates of Arts – Concentration in Criminal Justice Administration

REFERENCES:

Chong Lee – Manager - 310-***-****

Guadalupe Castillo– Lead - 310-***-****

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