Customer Service Assistant Manager
Resume:
L I S A C R E S W E L L
*****************@*****.***
Billings, Montana 59101
PROFESSIONAL SUMMARY
Motivated Store Manager with 9 years of experience in retail. Recognized for surpassing goals and planned performance, and rewarded with continuous advancement during 6-year career. Successful in driving underperforming stores to achieve top ranking in sales, revenue, and profit.
Talented Assistant Manager offering exceptional operations and team management abilities. Closely monitor operations and adjust strategies while empowering staff to independently handle daily needs. Focused on strengthening strategies to keep the business ready for any challenge.
Dependable retail industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Skilled team player with strong background in retail environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking retail associate focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Hardworking and reliable cashier focused on going above and beyond to support team and serve customers. Trained in customer service and offering top-notch selling abilities. Motivated to continue to learn and grow as a retail professional. SKILLS
Hiring and training Sales monitoring
Performance reviewing Schedule oversight
Reporting and documenting Promotional planning
Emergency response Develop employee knowledge
Preventive maintenance Concession operation
Build successful teams Sales and marketing
Retail space planning
EXPERIENCE
Company Owner, Creswell's Custom Cleaning, May 2009 - Jun 2018, Helena, MT Built company from ground up through networking, cold calling, and strong business acumen.
LC
Strategized successful ways to grow business from $10,000 to $35,000 per year. Established ambitious goals and clear paths of advancement to motivate team success.
Increased employee job satisfaction with hands-on, motivational approaches. Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement.
Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
Coordinated high-quality service and hospitality for patrons, upholding spa's reputation for excellence.
Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
Met with prospective clients to present company offerings, discuss products, and showcase service solutions.
Monitored and adjusted staff schedules based on business requirements. Set forward-thinking policies to meet business needs and boost team success. Maintained an onsite presence to ensure operations departments and teams met all company operational standards.
Implemented and supervised maintenance and sanitation standards for equipment and instruments.
Electronics Sales Associate, Kmart, Oct 2005 - Oct 2007, Lewiston, ID Researched emerging technology to remain apprised of upcoming releases and product updates.
Advised customers on hardware and software purchases, verifying compatibility with owned products.
Communicated with customers regarding lifestyle, budget, and product preferences to assist with informed decision-making.
Demonstrated expansive product knowledge and made personalized recommendations to meet customer needs.
Explained warranties and service contracts to customers before completing purchases.
Promoted product sales, vendor rebates, and loyalty program rewards to drive profitable growth.
Demonstrated product features and assisted with product comparisons between similar brands and models.
Assisted customers on sales floor by directing to product locations, answering questions, providing updated pricing, and promoting featured products and sales. Used upselling techniques to drive sales and build customer loyalty. Greeted customers and initiated conversations to assess needs and provide service. Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales.
Maintained knowledge of current sales and promotions, return and exchange policies, Jun 1998
and security practices.
Assistant Manager, Sunset Mart Inc, Apr 2002 - Sep 2004, Kooskia, ID Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store.
Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
Coordinated work handoffs and schedules with other Shift Managers. Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale. Maintained focus on promoting and driving sales, including execution of next season planning.
Cashier Assistant Manager, Pop Inn Inc., Mar 1998 - Jul 2001, Helena, Mt Addressed escalated customer complaints and restored customer satisfaction with timely resolution.
Trained and mentored staff members in customer service, cash handling, and company policies.
Operated and trained employees on proper and efficient POS system functions. Monitored cashier performance and implemented corrective action or additional training as needed.
Coordinated cashier schedules and workflow for adequate shift coverage. Assigned cash drawers and reconciled with transactions following each shift. Greeted customers, anticipated needs, and provided superior customer service. Resolved problems, provided open communication, and recommended discipline and terminations.
Monitored and adjusted staff schedules based on business requirements. Supported back office procedures, including hiring and employment processes. Recommended and implemented procedural changes to enhance services rendered to customers.
Implemented and supervised maintenance and sanitation standards for equipment and instruments.
Increased employee job satisfaction with hands-on, motivational approaches. Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
Set forward-thinking policies to meet business needs and boost team success. EDUCATION
GED, General
Capital High School - 100 Valley Drive Helena, MT
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