Medical Interpreter Tour Guide
Resume:
N/S Nina M Schaefer
OBJECTIVE
I would like to leverage my strong
communication, customer service
and computer skills. I have
customer service team managerial
experience that would be a
valuable asset to your company.
I’m a punctual, hardworking
individual and a fast learner. I
would like to deliver excellence by
going the extra miles to ensure
customer satisfaction.
ADDRESS
1375 Pullen Rd.
Apt 231-1
Tallahassee, FL 32303
USA
PHONE
***.************@*****.***
LANGUAGES
English
Indonesian
EXPERIENCE
Feb 2020 – Current
Medical Interpreter • Independent Contractor • Tallahassee, FL Nov 2019 – Feb 2020
Customer Service Representative • Aetna Medicare at Continuum Global Solution • Tallahassee, FL
• Answer phone calls
• Verify all members on RUMBA
• Give information regarding benefits and claims
• Help to submit claims
• Assist members to navigate their Aetna Navigator
• Document all inquiries and complaints on ASD
• Educate and advocate members regarding their plans Feb 2019 – Sept 2019
Guest Service Agent • Dolce - The H Hotel • Midland, MI
• Process Reservations, Check in, Check outs.
• Receive payments, verify credit cards.
• Answer phone, coordinate and communicate with other departments.
• Welcome guests, demonstrate and promote a strong commitment to providing the best possible experience for guests and fellow team members
Oct 2017 – Oct 2018
Customer Service Supervisor • TRAVLR Pty Ltd. • Bali, Indonesia
• Ensuring services provided to Customer (phone calls, emails, live chat) and proper correspondence are in compliance with government regulation and company policies.
• Post-travel customer follow-ups to increase product satisfaction.
• Customer Service office management, cost efficient supplies.
• Creating paper and online announcement/special packages Jan 2017 – Sept 2017
Tour Guide and Translator • Wawo Venture LLC. • Sulawesi, Indonesia
• Organizing profitable, educative and historically rich tours.
• Managing interpreter and program info availabilities in many languages.
EDUCATION
Bachelor of Science. Nursing Major, GPA 3.13. Graduated 2012. Muhammadiyah University, Jogjakarta, Indonesia.
ACHIEVEMENTS
• 2012 – Won 3rd place of the concurrent session Oral Presentation Contest in the 1st International Student Conference on “Innovation for Harmonious living in a borderless society” held at Khon Kaen University, Thailand.
• 2010 – Research associate in the development of contemporary burn ointment. Article was published in University of Muhammadiyah and received invitation to Chinese University.
LEADERSHIP
• Chairman of International Affair Division in Association of Research Global Development (ARGADE)
• Nursing Language Club Staff – Nursing Student Union
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