N/S Nina M Schaefer

OBJECTIVE

I would like to leverage my strong

communication, customer service

and computer skills. I have

customer service team managerial

experience that would be a

valuable asset to your company.

I’m a punctual, hardworking

individual and a fast learner. I

would like to deliver excellence by

going the extra miles to ensure

customer satisfaction.

ADDRESS

1375 Pullen Rd.

Apt 231-1

Tallahassee, FL 32303

USA

PHONE

989-***-****

EMAIL

adot1k@r.postjobfree.com

LANGUAGES

English

Indonesian

EXPERIENCE

Feb 2020 – Current

Medical Interpreter • Independent Contractor • Tallahassee, FL Nov 2019 – Feb 2020

Customer Service Representative • Aetna Medicare at Continuum Global Solution • Tallahassee, FL

• Answer phone calls

• Verify all members on RUMBA

• Give information regarding benefits and claims

• Help to submit claims

• Assist members to navigate their Aetna Navigator

• Document all inquiries and complaints on ASD

• Educate and advocate members regarding their plans Feb 2019 – Sept 2019

Guest Service Agent • Dolce - The H Hotel • Midland, MI

• Process Reservations, Check in, Check outs.

• Receive payments, verify credit cards.

• Answer phone, coordinate and communicate with other departments.

• Welcome guests, demonstrate and promote a strong commitment to providing the best possible experience for guests and fellow team members

Oct 2017 – Oct 2018

Customer Service Supervisor • TRAVLR Pty Ltd. • Bali, Indonesia

• Ensuring services provided to Customer (phone calls, emails, live chat) and proper correspondence are in compliance with government regulation and company policies.

• Post-travel customer follow-ups to increase product satisfaction.

• Customer Service office management, cost efficient supplies.

• Creating paper and online announcement/special packages Jan 2017 – Sept 2017

Tour Guide and Translator • Wawo Venture LLC. • Sulawesi, Indonesia

• Organizing profitable, educative and historically rich tours.

• Managing interpreter and program info availabilities in many languages.

EDUCATION

Bachelor of Science. Nursing Major, GPA 3.13. Graduated 2012. Muhammadiyah University, Jogjakarta, Indonesia.

ACHIEVEMENTS

• 2012 – Won 3rd place of the concurrent session Oral Presentation Contest in the 1st International Student Conference on “Innovation for Harmonious living in a borderless society” held at Khon Kaen University, Thailand.

• 2010 – Research associate in the development of contemporary burn ointment. Article was published in University of Muhammadiyah and received invitation to Chinese University.

LEADERSHIP

• Chairman of International Affair Division in Association of Research Global Development (ARGADE)

• Nursing Language Club Staff – Nursing Student Union

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