Patient Coordinator Administrative Assistant

Samuel Duran

** ******** ****** *** *, 646-***-**** ***.***.*****@******.***

https://www.linkedin.com/pub/samuel-duran/30/125/a4

SUMMARY OF QUALIFICATIONS

Highly professional and team oriented United States Navy Veteran. Seasoned Food Service Worker with the ability to lift, load, sanitize work areas, safety oriented, and reliably to perform essential duties with excellence.

PROFESSIONAL SKILLS

●Technical Competence

●Work Practices

●Handles Weights & Loads

●Serves Clients

●Team Oriented

●Organization Skills

●Portions Food items

●Customer Service

●Attention to Detail

EXPERIENCE

Food Service Worker 2019 – 2020

The Thayer Hotel – West Point, NY

Selects and places food items on patient trays on the tray assembly line.

Work on the starter station, coffee, soup, cereal, and or loader station.

Portions other food items into standard serving sizes using proper utensils and containers.

Sets up food service stations in the dining room with hot and cold foods and utilizes proper serving utensils for serving.

Maintains a positive, cooperative attitude when working with staff, and must communicate issues clearly and in a productive manner to optimize the food service and meal delivery system.

Breaks down and cleans serving lines, scrapes, soaks, scours and scrubs the heavier cooking utensil.

Performs any routine or heavy cleaning and housekeeping duties essential to foodservice/production.

Visitors Assistant 2018 – 2019

Frederic V. Malek Visitors Center – West Point, NY

Visitor Assistants will offer the visitors a variety of products, services and information to enhance their visit. This will include, but is not limited to, catalogues and guidebooks. Visitor Assistants also provide a security presence in the Visitor Assistants and ensure that the Health and Safety Policy is adhered to.

●Engage with visitors, enabling them to explore and enjoy exhibit themes and historic ideas, by interpreting themes clearly and accurately

●Welcoming visitors, with the care and security of the exhibit

●Host and brief school groups and families visiting the Visitors Center and manage visitor flow, especially when large groups are visiting

●Have exceptional standards of personal presentation

Social Services Administrative Assistant 2016 – 2017

New York State Veterans’ Home at Montrose – Montrose, NY

Provide vital support to social workers and other nursing home professional in offering services to the veterans that they desperately need. To aid social workers in offering the benefits or community services that are most applicable and helpful to them. To identify needs and determine the best ways to overcome them with the services available to the veterans at the nursing home.

●Keep accurate, updated, organized records

●Answer questions about benefits available to veterans, or refer to organizations for support

●Review and submit reports regarding any problems with a veteran or a supervisor

●Oversee group activities on a daily basis and run meetings when a social worker can’t be present

●Interview family members or veteran to obtain a complete family history to determine service needs

Senior Patient Coordinator 2008 – 2014

Weill Cornell Medical College – New York, NY

Preformed daily reception and front desk functions. Coordinated patient flow; performed billing and collection related activities. Obtained, input, and updated patient demographic and insurance information into Internet Data Exchange (IDX).

●Provided patients with forms and paperwork; explained reason for paperwork and how each should be completed, including HIPAA forms

●Processed insurance paperwork, orders for exams, and other documents relevant to patient care and ensured everything was accurately included in the patient’s file

●Scheduled, confirmed, and cancelled appointments for patients; posted payment information in IDX

●Purchased office supplies for the department; maintained office equipment and supported computers, printers, and scanners

●Refilled medication requests as required by physicians; reviewed patient visits for insurance accuracy

Registrar 2004 – 2008

The Valley Hospital – Ridgewood, NJ

Functioned as patient liaison for all patients to support them with obtaining quality service. Performed a variety of tasks related to admitting patients into the hospital, including gathering information about patients; provided clerical and reception duties to ensure all patients’ needs were met.

●Assigned beds and carried out procedures to admit, transfer and discharge patients

●Processed claims for billing department, and updated patient billing information

●Registered patients for medical visits; scheduled appointments and diagnostic examinations

●Performed duties in both the Diagnostic Imagining and the Emergency Department

●Reviewed and explained financial options to patients; collected and processed payments; and kept record of payments received to reflect properly with insurance companies

VOLUNTEERING

FDR VETERANS HOSPITAL – Montrose, NY 2015 – Present

●Ambassador

●Relaxation Cart

●Event Set-up

NYS VETERANS HOME AT MONTROSE – Montrose, NY 2015 – 2017

●Event Set-up, Bingo & Classic Movie Night

●Men’s Monthly Group & Cards Group

●Escort veterans to out-of-facility outings & One to One with veteran

MILTARY & EDUCATION

United States Navy – Honorable Discharge

Bachelor of Science Degree in Nursing – Pending two semesters

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