SRILAKSHMI Email: adosyn@r.postjobfree.com Phone: 469-***-****

Career Summary

Over 9 years of IT experience in Manual and Automation Testing. Good understanding of all phases of SDLC, STLC and experience in methodologies such as Agile and Waterfall.

Experienced Quality Assurance Analyst with a demonstrated history of working in the Information technology industry.

Expertise in developing strategic test plan, test cases for manual and automated tests.

Extensive experience in functional, integration, regression, user acceptance and system testing.

Proficient in testing tools such as HP Quick Test Professional, HP Quality Center, ALM, Jira, HP Unified Functional Testing.

Experience testing web services, XML using SOAPUI, mobile application testing.

Strategic Planning in Agile and waterfall methodologies.

Experience in automation test execution for different cycles including regular smoke and periodic regression cycles using tools UFT and ALM.

Proficient in ADA (Accessibility) Testing using JAWS and NVDA Software.

Extensive experience in using SOAP UI for testing SOAP and REST web services.

Expert in manual and automation test execution using tools like ALM and storing the results with snapshots and creating defects.

Skilled in UFT automation, SQL. Excellent understanding of Software Development Life cycle(SDLC) and test Methodologies.

Good experience working with JIRA for managing sprint related tasks and defect logging.

Experience in Software engineering methodologies such as Agile and Waterfall.

Experience in Test Management and defect tracking tools like ALM and JIRA.

Solid Back-end testing experience in writing and executing SQL Queries using tools like PL/SQL Developer and TOAD.

Technical Skills

Methodologies Agile (Scrum), Waterfall

Defect Tracking Tools HP ALM, JIRA

Automation Tools HP UFT, Selenium

Performance Tools HP Load Runner

Databases Oracle

Database management tools TOAD, PLSQL Developer

SOA Technologies SOAP, REST, Web Services

Browsers Internet Explorer, Firefox, Chrome, Opera

Operating System Windows 7, 8, 10, 13

Others SOAP UI, Splunk, Unix

Education

Bachelor of Science – Computer Science

Professional Experience:

Health and Human Services Commission (HHSC), Austin, TX Apr 2021– Till Date

Systems Analyst

TIERS - Texas Integrated Eligibility Redesign System is a multiyear project for Texas Health and Human Services Commission (HHSC), which is designed to create a state-of-the-art, web-based eligibility determination system for Health and Human Services programs. TIERS is expected to improve customer service, expand access to services, provide a more efficient system for workers and enhance fraud protection tools.

YTB (SSP) - The YourTexasBenefits Login portal allows residents, families and low-income people in the state of Texas to apply for benefits such as food stamps (SNAP), TANF, Medicaid.

These services are offered to Texas residents by the Texas Health Department and Social Services Commission (TDHHSC). The Texas Department of Health administers several programs through the https://www.yourtexasbenefits.com portal:

Responsibilities and Deliverables:

Analyzed system requirements and business requirement documents and developed test cases and test scripts.

Actively involved in Functional, Regression and Integration Testing in Agile methodology.

Created and executed Manual and Automation test cases, raised defects, and tracked the same to closure.

Participating and reporting daily regression results and issue in smoke and regression execution.

Logging defects in ALM that are found in Regression cycles and working with developers to get them fixed and deployed to retest.

Reporting issues identified in Smoke and Regression cycles and following up with Environment and Development teams.

Working closely with Development, Operations and Business teams and acted as a liaison between the teams.

Ran Smoke automations scripts in Dev environments and sent baselines for UAT deployment and generated email reports after successful validation.

Ran TIERS, YTB and LTSS automation scripts in Regression cycles to ensure that existing functionality is working fine before every release.

Involved in writing SQL statements to extract data from the database.

Using SQL queries to create and validate test data and data created in the regression.

Creating test data for automation scripts in Regression phase of testing.

Working with manual testers closely to understand the changes while automating the maintenance scripts.

Working with environment, build, deployment, development, manual testing and automation team on daily basis to complete the assigned tasks.

Environment: Java, Web Technologies, ALM, UFT, JIRA, Oracle 11g, PL/SQL Developer, SOAPUI

Deloitte, Austin, TX Feb 2021– Mar2021

Software Tester

Texas Department or State Health Services (DSHS)

TPHVS – Texas Public Health Vaccine Scheduler (Recipient Portal)

TPHVS is the public facing side of the system that allows Texans to sign up and schedule an appointment to receive the COVID-19 vaccine from participating vaccine providers.

TPHVS/CES – Client Encounter system (Provider Portal)

The Client Encounter System(CES) is the provider-facing side of the system that can be used by providers to create and manage COVID-19 vaccination events.

TPHVS/ – Call Center

Responsibilities and Deliverables:

Experience is testing vaccination project in Salesforce system.

Validated Recipient Portal, Provider Portal and Call Center developed in Salesforce

Validated end to end vaccination event creation in provider portal

Validated appointment scheduling via email and sms communication

Involved in Sprint planning, User Story development and Story Point estimation for the user stories

Created test cases in ALM for Recipient Portal, Provider Portal and Call Center systems

Validated vaccine appointment scheduling by creating event based urls in Salesforce system and registering to see if the appointment slots are available or exhausted.

Validated appointment scheduling, vaccination event creation for different manufacturers like Moderna, Pfizer and J&J

Used to do lot of adhoc testing to find and get the defects fixed in the Salesforce system.

Continued to work on the production defects after the deployment of Recipient Portal, Provider Portal and Call Center applications in production.

Involved in the production deployment activities and helped to validate the systems after the deployment and reporting the issues observed.

Worked with DSHS UAT team and monitored defects logged in ALM and worked for the closure.

Environment: Salesforce, ALM, JIRA, HP UFT

Health and Human Services Commission (HHSC), Austin, TX Nov 2019– Aug 2020

Systems Analyst

TIERS - Texas Integrated Eligibility Redesign System is a multiyear project for Texas Health and Human Services Commission (HHSC), which is designed to create a state-of-the-art, web-based eligibility determination system for Health and Human Services programs. TIERS is expected to improve customer service, expand access to services, provide a more efficient system for workers and enhance fraud protection tools.

YTB (SSP) - The YourTexasBenefits Login portal allows residents, families and low-income people in the state of Texas to apply for benefits such as food stamps (SNAP), TANF, Medicaid.

These services are offered to Texas residents by the Texas Health Department and Social Services Commission (TDHHSC). The Texas Department of Health administers several programs through the https://www.yourtexasbenefits.com portal:

Responsibilities and Deliverables:

Analyzed system requirements and business requirement documents and developed test cases and test scripts.

Actively involved in Functional, Regression and Integration Testing in Agile methodology.

Created and executed Manual and Automation test cases, raised defects, and tracked the same to closure.

Participating and reporting daily regression results and issue in smoke and regression execution.

Logging defects in ALM that are found in Regression cycles and working with developers to get them fixed and deployed to retest.

Reporting issues identified in Smoke and Regression cycles and following up with Environment and Development teams.

Working closely with Development, Operations and Business teams and acted as a liaison between the teams.

Ran Smoke automations scripts in Dev environments and sent baselines for UAT deployment and generated email reports after successful validation.

Ran TIERS, YTB and LTSS automation scripts in Regression cycles to ensure that existing functionality is working fine before every release.

Involved in writing SQL statements to extract data from the database.

Using SQL queries to create and validate test data and data created in the regression.

Creating test data for automation scripts in Regression phase of testing.

Working with manual testers closely to understand the changes while automating the maintenance scripts.

Working with environment, build, deployment, development, manual testing and automation team on daily basis to complete the assigned tasks.

Environment: Java, Web Technologies, ALM, UFT, JIRA, Oracle 11g, PL/SQL Developer, SOAPUI

Maximus, Austin, TX Aug 2018– Aug 2019

Manual Software Tester

Call Center Inquiry (CCI): CCI application is developed to offer both Client and Vendor staff streamlined inquiry capability which will enable them to provide the caller with case information as quickly and accurately as possible. The application is developed using Adobe Flex for rich user experience which Maximus Customer Care Representatives use to record the calls and submit the changes and forms.

Responsibilities and Deliverables:

Working on implementing the changes to Call Record that helps the CCR’s to submit the Caller Information more efficiently.

Working closely with Development, Operations and Business teams and acted as a liaison between the teams.

Working in multiple Sprint teams part of Agile and leading the testing activities of the assigned Sprints.

Involved in discovery, user story development, story point estimation, daily stand up scrum and retrospective meetings as part of agile development process.

Validated CCI application after each production deployment and after monthly maintenance builds.

Creating and executing Test Cases in HP ALM. Logging and managing defects in HP ALM.

Involved in preparing the User Specification Document and Rules Specification Document for CCI Application. Responsible for Accessibility Testing with JAWS.

Extensively used Test Plan, Test Lab and Defects tabs in HP ALM tool to manage manual and automation testing activities.

Using Splunk tool to view the errors in logs, configuration files, messages, alerts, scripts and metrics.

Performed DB validation to ensure that data is stored and retrieved properly from UI.

Test SOAP and REST Web Services using SOAPUI tool.

Create test cases by reviewing the Functional Design documents for Call Center Inquiry (CCI) application maintenance requests.

Involved in writing SQL statements to extract data from the database.

Environment: Adobe Flex, HP ALM 12.02, HP UFT 12.20, SPLUNK, JIRA, Oracle 11g, JAWS, NVDA, WAVE, PL/SQL Developer, SOAP UI

SPEED COMMERCE CORP, Dallas, TX July 2015 – June 2018

Test Analyst

Speed Commerce is a single-source provider of e-Commerce services and technology solutions for retailers and manufacturers. Services include: order and inventory management; pick, pack, and ship; freight management; returns processing; 24/7 customer care; ecommerce platform development; and hosting and managed eCommerce.

Responsibilities and Deliverables:

Analyzed system requirements and business requirement documents and developed test cases and test scripts.

Developed Test Plans and Test cases based on the user stories (Functional requirements) taken on from each sprint.

Actively involved in Functional, Regression and Integration Testing in Agile methodology.

Created and executed Manual and Automation test cases, raised defects, and tracked the same to closure.

Used SOAP UI tool to test SOA based architecture application to test SOAP services and REST API.

Created automation scripts using UFT and ran automations scripts form ALM in Regression phase.

Knowledge of HP Quality Center, ALM (Application Lifecycle Management). Executed and managed test cases and responsible for reporting Quality Center.

Planned and executed manual & automated API & GUI tests following Agile/Scrum software development principles.

Involved in Business Requirement Analysis, Use-Case analysis, and Overall Design.

Tested WebServices, Validated Request and Response XML, SOAP Calls, RESTFul calls and WSDL using SOAPUI tool.

Reviewed database test cases according to assigned Requirements to validate reports by retrieving data with complex SQL queries from oracle database.

Used JIRA to raise bugs and to monitor the bugs.

Identified test failures by performing root cause analysis and reported in JIRA.

Environment: Java, UFT, JIRA, SOAP UI, Test Director, Web Services, XML, Oracle, Eclipse, HTML, JavaScript, PL/SQL Developer, SVN, Tomcat

Accenture, Hyderabad, India Jan 2013 – Apr 2015

QA Tester

Level (3) is a communications and information services company headquartered in Broomfield, CO. Level 3's primary focus is selling service to organizations with large bandwidth requirements, such as telecom carriers, and smaller ISPs.

(3) Ticketing Console – Worked as a SR Lead with goal to engage other groups who use clarify to collaborate on the development of a front-end that can be deployed and used by all of the organizations that track and resolve trouble-ticket issues.

Real Time Customer Service Record – Worked on SR with over 80% of LNP order fallout is due to CSR related issues such as name, address, TN mismatch as well as port preventing issues existing on the line. CSR fallout that occurs on an order requires significant coordination between the customer and Level (3).

Responsibilities and Deliverables:

Designed and Developed Test Cases according to Functional Requirements and design specifications of the application.

Responsible for understanding and documenting the technical and functional requirements.

Converted Business requirements and design docs into Test Cases and Test Scripts.

Implemented waterfall methodology in this project.

Used QTP record and play back mode to run the script on different browsers.

Categorized bugs based on the severity and Used Quality Center (HP QC) as a bug tracking system and interacted with developers to resolve them.

Involved in creating/building integration test cases.

Ensures that the existing functionality is working properly by performing regression testing with QTP Scripts.

Good experience in Web Services Testing using SOAP UI.

Scheduled and participated review meetings with stakeholders for test case acceptance.

Performed End to End Testing and involved in User Acceptance Testing, Smoke testing, Functional testing, and Cross-Platform, Regression, System, Acceptance and Usability testing during different stages of the application development.

Categorized bugs based on the severity and Used Quality Center (HP QC) as a bug tracking system and interacted with developers to resolve them.

Analyzed test specifications and converted them into Manual Test Cases

Environment: HP Quality Center, SOAP UI, SQL, Java, XML, MS SQL Server, SQL, Oracle9i MS Office, TOAD

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