Top-performing, ambitious and results-oriented leader with more than 2

Mustapha Henini

+974******** *******@***.***

http://linkedin.com/in/mustapha-kamel-henini-325a8227

PROFESSIONAL SUMMARY

Top-performing, ambitious and results-oriented leader with more than 24 years of experience in managing complex hotel operations, Pre-opening, Renovation and Rebranding. Competent in hotel budgeting and forecasting, monitoring and developing staff performances, overseeing service quality and operational efficiency and monitoring sales and marketing initiatives while ensuring compliance with local laws. Progress-driven planner adept at building and retaining high-performing teams. Impeccable integrity and work ethic.

SKILLS

Pre-opening experience

Relationship building

Recruitment

Project development

Consistently meet goals

Client account management

Organized

Staff training/development

Exceptional interpersonal communication

Customer service

Deadline-oriented

Budgeting

Timeline management

Coaching and mentoring

Efficient multi-tasker

Budget development

Customer service-oriented

Operations management

Effective leader

Employee scheduling

Conflict resolution

Teamwork and collaboration

Goal attainment

Verbal and written communication

Stakeholder relations

Business development

Project management

Inventory management

Food and kitchen safety

Sales

WORK HISTORY

CLUSTER GENERAL MANAGER 07/2019 to Present

Marriott Executive Apartments, Le Mirage City Walk (400Keys) & Marriott Executive Apartments, Le Mirage Downtown (170 keys)-Doha Qatar

POP and OSE Budgeting for the two properties.

Setting up and Managing the Procurement team for the FFE & OSE.

Created the pre-opening team of executives and associates.

Created and localised Marriott international Policy & Procedures for the two properties.

Successfully completed Marriott Property Improvement Plans (PIP for MEA) for both properties.

Implemented innovative programs to increase employee loyalty and reduce turnover.

Delivered customised and effective solutions to clients that met unique demands.

Developed effective business plans to align strategic decisions with long-term objectives for the owner and Operator.

Generated and developed leads to acquire new clients.

Increased revenue streams by reducing costs, managing market segments and performing variance and risk analysis to implement corrective actions.

Maximised efficiency by coaching and mentoring department heads.

Provided staff members with the support and training to achieve top client satisfaction.

Led all corporate communications to optimise information sharing initiatives.

Reduced financial inconsistencies while assessing and verifying monthly P&L reports.

Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as the key advocate for various personnel issues.

Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.

Cultivated and strengthened lasting client relationships.

Supported regulatory compliance by overseeing all internal and external audits to ensure adherence to policies and procedures.

Built loyal account base and long-term business relationships with corporate and government accounts.

GENERAL MANAGER 02/2011 to 07/2019

Fraser Suites Doha - Doha, Qatar

Successfully opened Fraser Suites Doha in 2011 according to schedule and achieving 80% Occupancy for the first year in operation.

Implemented innovative programs to increase employee loyalty and reduce turnover.

Delivered customised and effective solutions to clients that met unique demands.

Developed effective business plans to align strategic decisions with long-term objectives for the owner and Operator.

Generated and developed leads to acquire new clients.

Trained, coached and mentored team leaders to ensure smooth adoption of new PMS.

Increased revenue streams by reducing costs, managing market segments and performing variance and risk analysis to implement corrective actions.

Maximised efficiency by coaching and mentoring department heads.

Provided staff members with the support and training to achieve top client satisfaction.

Enhanced resource allocations while monitoring expenses.

Led all corporate communications to optimise information sharing initiatives.

Recruited and trained 4 internal candidates for potential management role opportunities.

Developed and rolled out new policies set by corporate head office.

Increased profits by 20% within one year through restructure of market segmentation.

Set project timelines and kept teams on task to complete refurbishment according to schedule.

Reduced financial inconsistencies while assessing and verifying monthly P&L reports.

Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as the key advocate for various personnel issues.

Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.

Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.

Maintaining property ranking above 85% on all online platforms.

Cultivated and strengthened lasting client relationships.

Supported regulatory compliance by overseeing all internal and external audits to ensure adherence to policies and procedures.

Built loyal account base and long-term business relationships with corporate and government accounts.

GENERAL MANAGER 10/2006 to 01/2011

Frasers Hospitality UK Ltd - Greater London, England

Successfully upgraded and rebranded the Property to Fraser Place Queens Gate as per Fraser Hospitality corporate office.

Discovered areas of improvement by generating monthly operational and sales reports

(Balance Scorecard).

Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.

Drove organisational goals by effectively and efficiently identifying and solving complex strategy problems.

Successfully completed refurbishment of Fraser Suites Queens Gate Gardens.

Increased profits by 30% within one year through restructure of room configuration and room rate.

Developed and implemented a high-quality work environment as measured through employee satisfaction ratings (Voice of Fresians).

Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote Fraser Suites Queens Gate to the customers.

Set project timelines and kept teams on task to complete milestones according to schedule.

Ensured that each guest's experience was positive, memorable and consistent.

Monitored and evaluated teams, identifying and targeting opportunities for improvement.

Spearheaded the implementation of improved training initiatives for all personnel levels.

Supported regulatory compliance by overseeing all audits to ensure adherence to P&P.

Served an instrumental role in organisational transformation and implementation and participated in 2 successful large-scale corporate restructurings.

Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.

Increased revenue streams by reducing costs.

Coordinated yearly leadership workshops to educate team members on best practices to optimise productivity.

Delivered business strategy and developed systems and procedures to improve the quality and efficiency of operations.

Led all corporate communications to optimise information sharing initiatives.

Increased profits by assessing the effectiveness of sales and marketing plans.

Increased operational efficiency by leading staff development and business planning. GENERAL MANAGER 03/2002 to 10/2006

The Ascott Group (Somerset Queens Gate) - Greater London, England

Led Re-branding process of the property to Somerset Brand (part of the Ascott Group).

Ascertained that effective support functions were in place to support the hotel's operations, including facilities management and supply chain and procurement

• Created and implemented yearly measurable and achievable business plans.

• Collated and analysed revenue generation trends of the hotel to identify critical areas for revenue enhancement

• Established financial reporting mechanisms to comply with the hotel standards

• Oversaw the operational stability and functionality of the hotel, paying special attention to service delivery standards

Increased operational efficiency.

Ensured that each guest's experience was positive, memorable and consistent.

Led all corporate communications to optimise information sharing initiatives. GENERAL MANAGER 01/2000 to 02/2002

The Ascott Group (Somerset Princess Square) - Greater London, England Create and implement effective open-door communication systems to meet interdepartmental goals

• Coordinate planning of department heads and assistant managers, in reference to work schedules, time tables and resolution of bottle necks

• Ascertain that all operations of the hotel adhere to brand and operational standards

• Lead the design and deployment of guest experience initiatives to ensure satisfaction at all levels

• Handle complaints by delving deep into the root of the cause and effectively ensuring that it is resolved immediately

EDUCATION

Don State Technical University - Rostov, Rostovskaya Oblast' Master of Science Business Management, 1995

London South Bank University - Greater London, England Master of Science Master Business Administration, 2001

ACCOMPLISHMENTS

Collaborated with team of 4 in the development and opening of The Royal Riviera Hotel Doha for the Owner of Fraser Suites Doha.

Business Development:

Developed new marketing strategy which increased customer base by 20%.

Opening two F&B outlets at Fraser Suites Doha.

LANGUAGES

English, Arabic, French, & Russian.

REFERENCES

Available on request.

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