Spa Manager Operations
Resume:
GEMMA PREECE *.********@*****.***
United Kingdom
Professional Summary
Successful spa management professional with solid record in managing luxury 5* Spas.
I have a real passion for working in my field and love mentoring and guiding spa teams to success.
Skilled at building high-performance teams focused on always satisfying customer with exceptional service. Confidently promote spa, services and products to maximize profits.
Skills
Exceptional customer service
Business development
Public speaking
Product advertising
Effective leadership and motivational skills
Solution-oriented with critical thinking
Reaching and generating sales targets
Effective negotiation skills
Conflict resolution
Computer skills
-Microsoft Office
-Spreadsheets
-PowerPoint
Work History
Kempinski Spa- Sensasia Operations Manager, Dubai- Currant
Managed multiple spa branches for Sensasia Urban spas as well as Spa Manager for Kempinski Spa hotel.
Won multiple spa awards during my time with the company.
Exceeded targets with record breaking numbers even during the downfall of Covid.
Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses
Contributes to pricing decisions
Participates in the planning of departmental goals as they relate to the wider hotel strategy
If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction
Maintains the highest level of discretion and privacy during any guest interaction
Create marketing strategies to increase footfall
Created multiple offers to enhance spa experience to raise VPG and increase overall revenue
Conducted Retail training for reception and therapists.
Conducted treatment training and assessments for therapist as well as create new enticing treatments to add to our spa Menu.
Spa Director, Bannatyne, Nov 2019- Dec 2020, UK
Used regular team meetings to keep staff informed of assignments, performance expectations, and policy changes.
Established spa budgets, set financial goals, and monitored expenses to achieve targets.
Coached employees on sales techniques to consistently accomplish revenue objectives.
Developed spa information promoting health and wellness benefits of services ranging from massage therapy to facials.
Trained staff in spa techniques and products to achieve impeccable service standards.
Arranged special advertising and promotional strategies to expand customer base.
Oversaw administrative tasks for payroll, inventory, and reporting.
Assessed team members regularly to identify knowledge gaps and implement improvement plans.
Coordinated schedules and assignments for maximum resource utilization.
Hired and trained spa staff to meet strict standards and give customers the most memorable experiences.
Documented daily accounting updates and prepared bank deposits to secure funds and protect the business’ finances.
Sales and marketing Manager, 7 Seas Media, Feb 2018 - Nov 2019, New York USA
Spearheaded brand strategy development to increase engagement.
Consistently delivered on annual sales targets of over $6 M.
Presented to audiences over 2000+ pre week promotional events focused on enhancing the guest experiences.
Present an informative and entertaining seminar Boosted stores and brand awareness and maximized sales.
Provided on-the-job training for the Floor Sales team, and transferred key trade knowledge, skills, and secrets.
Created and implemented inventory and logistics programs.
Recruited and collaborated with brand ambassadors and social media influencers to target key demographics.
Promoted culture within company that identified everyone as brand ambassador when interacting with public, customers, and business partners.
Spa Manager, Steiner One Spa World, Nov 2011– Nov 2017 London UK
Spa’s on-board 5* luxury cruise ships worldwide
Part of a pre-opening team for a 5* spa on-board a luxury Cruise line- Celebrity Reflection.
Responsible for setting up pre-opening operational systems
Accountable for a multimillion dollar spa operation.
Coached employees on sales techniques to consistently accomplish revenue objectives.
Coordinated schedules and assignments for maximum resource utilization.
Managed and efficient front desk, including greeting guests, scheduling appointments and directing visitors to their treatment areas.
Orientated staff on corporate policies and guidelines, performance expectations, responsibilities and client service standards.
Performed the daily accounting duties, recorded cash flow, generated financial statements and prepared bank deposits.
Managed shift and schedule assignments, rotated the workforce appropriately and found replacements for absent staff
Spa Therapist, Bluestone spa, Aug 2009 – Nov 2011, Wales, UK
Communicated with guests to assess skincare needs and design customized services to address individual goals.
Optimized promotional materials to best reflect business culture and attract new clients across media types.
Managed high-volume client base in appointment-driven atmosphere with consistently positive feedback.
Documented client suggestions and concerns to improve product lines and expand treatment options.
Applied aseptic technique in all client spaces, sanitizing frequently to prevent germ exposure.
Promoted services on social media platforms to increase client base and drive brand exposure.
Education
Pembroke Comprehensive School, Wales
A Levels
9 GCSE’S
Coleg Glan Hafren
VTCT Level 3 Diploma in Complementary Therapies
oFacials including extraction
oMassage
oSlimming Treatments
oScrubs
oElectrical
oWraps
Products trained
Elemis
ESPA
Decleor
Natura Bisse
Skin Regiment
Dermalogica
Bliss
Island
Bannatyne
Contact this candidate