Contact

adosvl@r.postjobfree.com

www.linkedin.com/in/sara-

canu-36983a93 (LinkedIn)

Top Skills

Teaching English as a Second

Language

Customer Service Management

Supervisory Skills

Certifications

Unconscious Bias

Diversity, Inclusion, and Belonging

What Are Your Blind Spots?

(getAbstract Summary)

How to Give Negative Feedback to

Senior Colleagues

Ken Blanchard on Servant

Leadership

Sara Canu

Cabin Supervisor at Emirates

Dubai

Summary

Experienced Cabin Supervisor with a demonstrated history of working in the airlines/aviation industry, with effective management of resources ( team, time and product). Highly skilled in premium customer service (First Class and Business Class), easily adaptable in a high stress environment, and able to work for extended period of time. Strong operations professional with a Bachelor's degree focused in International Political Science from Università degli studi Roma TRE (Italy)

Experience

Emirates

8 years 11 months

Cabin Supervisor

April 2018 - Present (2 years 6 months)

Dubai, United Arab Emirates

• Responsible for delivering the best inflight experience through effective supervision and management of resources (people, time and product) in Economy and Business class cabin, ensuring customers needs are met.

• Managing the team to ensure safety, emergency and security practices are in line with corporate requirements, local civil aviation regulations, government legislation and international standards.

• Being a role model to cabin crew, conducting timely and motivational briefings and providing clear directions, guidance and feedbacks to ensure standard are delivered.

• Coaching and leading the team to develop the skills, and support them in their ongoing development.

• Planning and allocating team roles and responsibilities to ensure customer experience is never compromised.

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Flight Attendant

November 2011 - March 2018 (6 years 5 months)

Dubai, United Arab Emirates

• After 3 months of training on Safety, Security, aircraft type, First Aid and service delivery, I worked one year in economy class, before being promoted to Business class and then to First class where I worked for over 2 years. Hotelplan Italia S.p.a.

Store Manager in the Maldives

July 2010 - June 2011 (1 year)

Maldives

• Product management, including ordering, receiving from Italy, price changes, handling damaged product and returns.

• Responsible for a good presentation and display of the stores and products.

• Managing the team and the general accounting, and keeping a daily open communication with the other Spherique boutiques inside different Resorts in other islands and the main office in Italy.

Fondazione Roma Museo

Hostess Coordinator

February 2010 - June 2010 (5 months)

Rome, Latium, Italy

• Organizing positions, shifts and rotations of 15 hostesses for art exhibition.

• Briefing and give feedbacks to the team

• Ensuring the image and uniform standards were met. Freelance

Private Tutor

January 2004 - June 2010 (6 years 6 months)

Rome, Latium, Italy

• Teaching English as a second language to adults, college and University students in preparations of exams or interested in conversational English.

• Teaching Italian to Expats resident in Rome

MODAVI Onlus

Project Coordinator

January 2009 - February 2010 (1 year 2 months)

Olbia, Sardinia, Italy

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• Coordinator of a project financed by the Ministry of Youth Politics and ISS

(Istituto Superiore della Sanità): “New Youth Consumptions”(From 14 to 35 years old) based on a research, over “the new youth uses” such as energy drinks, smart drugs and dietary supplements.

• Coordinator of a research and study project financed by Sardinia Region, over drug and alcohol use.

• Contact local schools, Universities and sport clubs to introduce the projects and request authorization to conduct them in their premises.

• Managing and training a team of interviewers for the distribution of anonymous face to face surveys along with gadgets.

• Personally conducting one hour lecture on the subject in over 60 classrooms.

• Send all the completed documentation to the main office in Rome for the surveys analysis.

Proviterra Italia srl

Executive and Administrative Assistant

January 2007 - December 2008 (2 years)

Rome, Latium, Italy

• Being a small company, I was also dealing with some HR aspects such as payroll administration and recruitment, absence and lateness tracking and reporting.

• Liaise with the company's main office located in Madrid, Spain.

• Plan, organize and execute effective delivery of reports as required by the Director.

• Assist with Administrative aspects like calendar, diary and travel management, book expenses.

Italian Civil Protection Department

Junior Project Manager

July 2005 - December 2006 (1 year 6 months)

Sri Lanka

Junior Project Manager in Sri Lanka (Trincomalee District) for Tsunami Relief projects, with Italian Civil Protection – Government of Italy.

• Serving as the liaison between the local authorities and our main office and organizing delivery ceremonies.

• Obtaining construction licenses and other permits.

• Assessments in the field through interviews to the beneficiaries (affected by Tsunami)

• Preparing local and international tenders for the purchase of construction materials furniture for schools and hospitals.

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• Raising reports, and follow up on logistic activities and attending international coordination meetings with the other International Organizations present in the area.

Education

International Open Academy

TEFL Certificate Course, Teaching English as a Second or Foreign Language/ ESL Language Instructor · (2020 - 2020)

Fondazione Europea Dragan, Rome

Master, International Cooperation and Development · (2004 - 2005) Università degli studi Roma TRE

Bachelor's degree, International Political Science · (1998 - 2003) Page 4 of 4

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