RAHUL CHOPRA

Address: **/**-*, ******** ***** MANDI, KANPUR-208001 (U.P)

Contact No.: +91-930*******, 82187242 E-Mail: adosv9@r.postjobfree.com Seeking middle level assignments in the areas of Service delivery/Administration/Accounts/Warehousing / Logistics/ Vendor Management / Store/Purchase with an organization of repute

Professional Profile

10 years + experience in Client Servicing/Customer Services and resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related issues.

Core Competencies

Customer Services

Actively involved on Customers queries and solving their problems in back end.

Always focus on Customers Friendly Attitude.

Extend Services to the best as per the Company’s Policy/SLA.

Update Competitors’ Customer Service related activity to my reporting manager.

Handle difficult Customers with keeping myself cool.

Good Listener & Good time Manager.

Always focus on TEAM work to achieve and exceed Customers’ expectations.

Knowledge of MS Office.

Career Highlights

October 2019 to December 2019 Luminous Power, Kanpur as a Area Service Incharge

Whole Service, Admin Accounts, Store, Payment,Dealer, Customer Responsibility Of Kanpur Branch

Involved in the execution of day to day requests, queries, and complaints of the customers and responding them on timely manner.

Skilled in maintaining cordial relations with external and internal bodies like, Labors/Contractor

/vendors and suppliers for the smooth running of operations. Since 15 June 2007 to 31 march 2013 with Redington India Limited. As an “Executive -Inventory Logistics cum Accounts”, Since 1 April 2013 to till date i have promoted as a “Regional Incharge

-Inventory Logistics”/AND account executive of Kanpur location Company Profile : Redington provides end-to-end supply chain solutions for all categories of Information Technology products (PCs, PC building blocks, networking, software and enterprise solution products) and Consumer and Lifestyle products (Telecom, Digital Lifestyle products, Entertainment products and Digital Printing Machines) to over 100 international brands and relationship with major brands have been for years

Redington has 78 Sales offices

Redington has 104 Warehouse

Redington has 109 own service center Managed Services Department : Purchase / Store/ Inventory – Logistics/Accounts/Service Delivery Designation : Regional Logistic In charge / Accounts / Duration : 1 April 2013 to till date.

Department : Service delivery / Store/ Inventory/ Purchase / Accounts / Admin Designation : Regional Logistic cum Accounts Executive Duration : 15 June 2007 to 31 March 2013.

• Since 01 April 2014 to till date with Ensure Support Services India Ltd. As a “Regional Incharge -Inventory Logistics”/AND account executive/service delivery Incharge of Kanpur location (Sister Concern of Redington India Ltd.) Service Delivery/Accounts /Admin Management/ Spare/ Warehousing Contributed to achieving SLA target availability by delivering high quality services.

Facilitated Service Delivery Reviews/Problem Management Reviews between the business and IT suppliers to determine the root cause of outages and delays, and required actions to be put in place to avoid them in the future Branches P.O and follow up for approvals from Corporate office

Liaised between IT supplier and business users to ensure escalations were addressed and resolved within agreed service levels.

Developed performance metrics and reports for dashboards and balanced scorecards

Recruited and trained technical staff on PC hardware life cycle maintenance.

Generated trend reporting and identified actions to improve service delivery.

Buffer Stock Planning

Regular follow up with the courier person for delivery on time in branches and Corporate

Preparing vouchers against purchase bill for payment

Daily cash handling and accounting

Invoicing against contracts

Handling all admin related work of local office

Handling all local HR related work l

Proper focus on expenses and make new ideas for decreasing expanses.

Reconciliation of outstanding liabilities, Inter Branch a/c

Monitoring collections on daily basis and follow-up on outstanding

Legal Activities of branches also handle consumer court cases.

Bank Reconciliation.

Giving tanning to new joining staff for working process according to company rules and regulations

Service Center Operational activities:-

Keeping track of the operation process, and handling all transaction activities.

Special procurement for PNA (Part Not Available) cases and arrangement of spares to achieve total customer satisfaction.

Supervising operations of cross functional units to achieve efficiency in all aspects of the customer service delivery cycle, ensuring timely delivery of products.

Ensure the adequate communication of information to all members of staff.

Implement and monitor effective distribution to L2’s oversee the Engineer/logistic functions and coordinating with Telecom/IT Companies

To prepare MIS Reports for improve quality in service performance.

Looking after correspondence work includes messaging, solving customer queries.

Proper checking of documents for Domestics.

Ensuring 100% connectivity with on time.

Ensuring 100 % service quality as per as data quality.

Proactively involving myself to improve the quality of service & Logistic to customers and developing performance metrics and benchmarks to attain desired service levels to meet the desired TAT.

Accountable for managing the overall Logistic operations of Toshiba, Apple MacBook,HP- presario, HP ARC, HP SRFR, IBM, Fujitsu, Logitech,IMS Motorola, Huwai,ZTE Lenovo, Xiomi & Haier

Sustaining / building up the logistics network to ensure maintenance of computer part, printer part

& server part from local vendor as well as national vendor as requirement in AMC business

Maintaining & monitoring inventory of spare part, active defective transactions with Engineers and Partners.

Performing physical audit of spare part and negotiating contracts to reduce costs and achieve maximum efficiency

On line and off line calls management

Analysis the audit report quarterly. And submit to corporate team.

Reporting to C.O team regarding branch related activities

Training to team for new project

Handling Location Cash flow, Billing, and admin related work Mar 2005 to June 2007 Mustang Leather Pvt Ltd., Kanpur Logistic Executive Key Deliverables:

Involved in the execution of day to day requests, queries, and complaints of the customers and responding them on timely manner.

Skilled in maintaining cordial relations with external and internal bodies like, Labors/Contractor

/vendors and suppliers for the smooth running of operations.

Preparing MIS/ Reports on complaints of customer and scrutiny/actions performed on the same Computer knowledge

Proficient in Windows XP/ 200*-**-**-**.

Installations of Windows XP/200*-**-**-**.

Knowledge in using search engine tools and Internet

Working Experience of LAN Environment

Exposed to Internet & e-mail

Academic Credentials

B.COM Kanpur University (UP-Board) 2004

Personal Dossier

Date of Birth 28th October, 1983

Languages Known English, & Hindi

References Available on request

Date:-

Place: - (Rahul Chopra)

Contact this candidate