Customer Care Airtel

Ravinder Singh

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Govind Puri Extension, South Delhi

Phone: 971-***-****

Email: *****************@*****.***

Objective:

A customer care officer position with an organization that can provide me with opportunities to explore my communication and interpersonal skills to promote sales and raise revenue. Summary of Skills:

• Experienced and enthusiastic customer care professional

• Deep understanding about the working culture of corporate sector

• Strong decision making and analytical skills

• Excellent knowledge of technical support issues

• Excellent communication and interpersonal skills

• Computer literate with excellent typing speed (70-75wpm)

• Possesses decent telephonic etiquettes and high promises to lead a team Work Experience:

Customer Care Officer

Mega Cab

2008 - 2010

• Handle customers' queries, complaints and requests

• Provide best possible service to customers

• Liaise with the sales teams and other departments to resolve issues

• Provide correct and timely information to customers on products and services

• Request feedback from customers to check efficiency of products

• Process and direct customers' request to the concerned department

• Provide inputs in improving internal processes

• Report to the manager if customers are behaving indecently over the phone

• Suggest or recommend best scheme to customers after identifying their needs Customer Care Officer

Airtel Bharti

2010 - 2011

• Handled customers' complaints personally and over the phone

• Coordinated with the sales department to ensure relationship with customers are not affected

• Collected and submitted customer feedback to the production and sales department

• Followed up with the maintenance team in resolving customer issues

• Explained product's features and schemes to customers and motivated them for purchase

• Coordinated with the accounts department to solve billing issues Education:

Bachelor's Degree

Chudhary Charan Singh University

2006

Technical Qualification

1 year diploma in Fashion Designing from Deepalaya 1 year diploma in Computer Hardware and Networking from Deepalaya 3 Months Course of Computer from NIIT

Personal Information

Marital Status : Single

D.O.B : 4-Aug-1985

Language Known : Hindi, English & Punjabi

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