Marsha Gilhuys

Brandon, Florida, United States

657-***-****

adosug@r.postjobfree.com

WORK EXPERIENCE

November 2020-Current

Procedure scheduler

Adventist Healthcare, Inc.

Tampa, Florida, United States

Scheduling Outpatient procedures, update demographics as needed, switchboard, July 2019-August 2020

Outreach Specialist

Landmark Health

Huntington Beach, California, United States

Customer Service, verify eligibility, scheduling Initial Visits house call doctors (sales) March 2018-October 2018

Customer Service

Johns Incredible Pizza

United States

Food Preparation Cook

January 2018-April 2020

Lead Cashier

JCPenney

California, United States

Customer Service

Department Recovery

Refunds

Counting down cash registers

November 2017-January 2018

Customer Service

Sear's Department Store

Westminster, California, United States

Closed down 4/2018

Cashier

Count down registers

Department recovery

November 2016-November 2017

Part Time Nights

Kohl's Department Store

Huntington Beach, California, United States

Customer Service - Returns

Cashier

Stocking Shelves

Assisting Customers

Department Recovery

November 2015-July 2019

Front office Assistant

Family Care Center

Fountain Valley, California, United States

Switchboard Operator

Scheduling Appointments

Collecting co-pays

Check-Out Patients

Requesting medical records

Faxing Results

Next MD

Citrix

EHR

ICS

Verify Insurance

August 2013-November 2015

Front Office Admin

Orange County Psychological Services

Huntington Beach, California, United States

Scheduling Appointments

Collecting Co Pay's

Verifying Insurance's

Contacting Insurance Companies for re-billing

Requesting Auth's

Open Office

Answering calls

Calling Pharmacies for refills

Medisoft

August 2010-May 2013

Scheduler

PCA Cardiology

Costa Mesa, California, United States

Outgoing and Incoming scheduling calls.

Schedules new patients and existing patients for follow ups consults and testing Heavy Data Entry

Distributes mail internally (inner office mail)

Verification of insurance

Request Authorizations from: Alta Med, MSI, MHC, Cal Optima, Prospect, etc Next Gen

EMR

NextGen

Hermes, Micro MD

Problem solving

Customer Service

Heavy incoming / outgoing calls

Relieves operator's when necessary

May 2009-August 2010

Operator/Scheduler

Orange County Heart Institute and Research Center

Orange, California, United States

Receiving incoming calls on a multi line switch board. Scheduling patient appointments and helping patients find what they need.

Paging doctors for hospital staff

Pulling charts if not yet in EMR to answer patients questions. Scheduling appointments

Switchboard Operator

Updating doctor's schedules

Data Entry AR/AP - Verification of insurance coverage Front Desk Check In - check out

Assisting managers

Requesting Authorizations

Insurance Verification

Collecting co payments / Batch Closing

February 2009-May 2009

Administrative Assistant

Cal Optima

Orange, California, United States

Faxing out requests for patient information that is needed for the Hades audit. Pulling Updating patient files, calling Dr. Offices for other needed chart information. Using TDB and Bruin Software

Data Entry

Updating charts and files

Contacting Doctor's office

Faxing and Filing

Assisting nurses with patient files

Other Misc duties when needed

April 2008-February 2009

Receptionist - Admin Assistant

Freedom Communications

Irvine, California, United States

Irvine, California (Was offered position with Cal Optima) April 08 - Feb 2009

(Afternoon hrs)

Receptionist - Admin Assistant-

Assisted Executive Assistants with special projects for meetings when needed. Greeted clients, answered phone lines, screen calls for VP's and CEO, Data Entry, Parking Validation, Shipping UPS, Fed Ex DHL, USPS, and also scheduled conference calls as well as scheduled conference rooms.

April 2006-April 2008

Corporate Receptionist

New Century Mortgage

Irvine, California, United States

Professionally greeted clients upon arrival, answered phones and maintained critical files for the company.

Switchboard Operator - proficiently answered over 200 phones calls within a Multi-Building Campus for over 2,000 employees in and out of the area.

Provided exceptional customer service, and answered/direct all incoming calls in a pleasant, positive, and upbeat manner. Responsible for typing up memorandums, letters and data entry into software such as MS Word, Excel, and PowerPoint. November 2004-March 2006

Medical Billing Representative

Closed Down

Huntington Beach, California, United States

Worked as a billing agent for (DME) medical equipment company that rented air mattress for individuals who were medically incapable of using standard mattresses

Successfully compiled, allocated and billed over 50 patients; effectively receiving 100% return rate. Worked collaboratively with patient's families, hospitals and insurance companies to make sure financial responsibilities are met.

Responsible for accounts receivable and bank deposits; accruing to approximately $7,000 a day depending on daily sales and receipts. Expertly accounted for all received checks by annotating spreadsheets with client information.

Skillfully compiled patient information for medical insurance billing and authorizations for certain medical equipment. Also kept track of all air mattress's and oxygen machines in spreadsheet format. Answered over 80 phone calls a day and successfully answered their questions and concerns. Responsible for dispatching our drivers for pick-ups and deliveries of mattresses and machines to various locations. Medical Billing Manually

June 2002-November 2004

Customer Service Representative

Innovative Plastics

Huntington Beach, California, United States

Worked as a customer service representative for a company manufacturing a wide variety of plastic brochure holders and fabricated acrylic literature displays. Provided telephone and in-person customers the ability to seamlessly order products and answer any questions they may have about our products.

Proficiently worked with customers who were 30 to 120 days past due on invoices. General office duties such as filing, faxing, and copying. Checked company emails and responded back to customers who needed product and shipping information.

Responsible for typing up memorandums, letters and data entry into software such as MS Word, Excel, PowerPoint, File Maker pro, and QuickBooks.

EDUCATION

-Current

Diploma

Huntington Beach Adult School

United States

Diploma, Huntington Beach Adult School

2009-2009

Orange Coast College

Costa Mesa, California, United States

January 2009 - May 2009 - Orange Coast College: Medical Billing and Allied Health Administrations

• Medical Billing and Allied Health Administrations SKILLS

Customer Service Oriented Customer Service Incoming Calls Multi-Line Switch Board Switchboard Switchboard Operator Admin Assistant Administrative Assistant Faxing Front Desk General Office General Office Duties Office Assistant Receptionist Medical Records Accurate Data Entry Data Entry Filing Heavy Data Entry Typing 50 WPM AP AR Billing Medical Billing Invoices Closing Electronic Health Records EHR Citrix Medisoft Landmark EMR Principal Component Analysis PCA Drivers Cashier Retail Sales Stocking Scheduling Plastics Customer Service Representative Dispatching Problem Solving Shipping ALTA Medical Insurance Billing Medical Invoicing Cardiology Credit Issues Accounts Receivable Quickbooks Loans Mortgage Bankruptcy Credit Scores Excellent Customer Service Skills UPS Payments Audit Credit Tasks Insurance Billing Medical Insurance Excel Microsoft Outlook Microsoft Powerpoint Powerpoint Microsoft Word MS Word

LANGUAGES

English - Intermediate

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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