Switchboard Operator Medical Billing
Resume:
Marsha Gilhuys
Brandon, Florida, United States
**************@*****.***
WORK EXPERIENCE
November 2020-Current
Procedure scheduler
Adventist Healthcare, Inc.
Tampa, Florida, United States
Scheduling Outpatient procedures, update demographics as needed, switchboard, July 2019-August 2020
Outreach Specialist
Landmark Health
Huntington Beach, California, United States
Customer Service, verify eligibility, scheduling Initial Visits house call doctors (sales) March 2018-October 2018
Customer Service
Johns Incredible Pizza
United States
Food Preparation Cook
January 2018-April 2020
Lead Cashier
JCPenney
California, United States
Customer Service
Department Recovery
Refunds
Counting down cash registers
November 2017-January 2018
Customer Service
Sear's Department Store
Westminster, California, United States
Closed down 4/2018
Cashier
Count down registers
Department recovery
November 2016-November 2017
Part Time Nights
Kohl's Department Store
Huntington Beach, California, United States
Customer Service - Returns
Cashier
Stocking Shelves
Assisting Customers
Department Recovery
November 2015-July 2019
Front office Assistant
Family Care Center
Fountain Valley, California, United States
Switchboard Operator
Scheduling Appointments
Collecting co-pays
Check-Out Patients
Requesting medical records
Faxing Results
Next MD
Citrix
EHR
ICS
Verify Insurance
August 2013-November 2015
Front Office Admin
Orange County Psychological Services
Huntington Beach, California, United States
Scheduling Appointments
Collecting Co Pay's
Verifying Insurance's
Contacting Insurance Companies for re-billing
Requesting Auth's
Open Office
Answering calls
Calling Pharmacies for refills
Medisoft
August 2010-May 2013
Scheduler
PCA Cardiology
Costa Mesa, California, United States
Outgoing and Incoming scheduling calls.
Schedules new patients and existing patients for follow ups consults and testing Heavy Data Entry
Distributes mail internally (inner office mail)
Verification of insurance
Request Authorizations from: Alta Med, MSI, MHC, Cal Optima, Prospect, etc Next Gen
EMR
NextGen
Hermes, Micro MD
Problem solving
Customer Service
Heavy incoming / outgoing calls
Relieves operator's when necessary
May 2009-August 2010
Operator/Scheduler
Orange County Heart Institute and Research Center
Orange, California, United States
Receiving incoming calls on a multi line switch board. Scheduling patient appointments and helping patients find what they need.
Paging doctors for hospital staff
Pulling charts if not yet in EMR to answer patients questions. Scheduling appointments
Switchboard Operator
Updating doctor's schedules
Data Entry AR/AP - Verification of insurance coverage Front Desk Check In - check out
Assisting managers
Requesting Authorizations
Insurance Verification
Collecting co payments / Batch Closing
February 2009-May 2009
Administrative Assistant
Cal Optima
Orange, California, United States
Faxing out requests for patient information that is needed for the Hades audit. Pulling Updating patient files, calling Dr. Offices for other needed chart information. Using TDB and Bruin Software
Data Entry
Updating charts and files
Contacting Doctor's office
Faxing and Filing
Assisting nurses with patient files
Other Misc duties when needed
April 2008-February 2009
Receptionist - Admin Assistant
Freedom Communications
Irvine, California, United States
Irvine, California (Was offered position with Cal Optima) April 08 - Feb 2009
(Afternoon hrs)
Receptionist - Admin Assistant-
Assisted Executive Assistants with special projects for meetings when needed. Greeted clients, answered phone lines, screen calls for VP's and CEO, Data Entry, Parking Validation, Shipping UPS, Fed Ex DHL, USPS, and also scheduled conference calls as well as scheduled conference rooms.
April 2006-April 2008
Corporate Receptionist
New Century Mortgage
Irvine, California, United States
Professionally greeted clients upon arrival, answered phones and maintained critical files for the company.
Switchboard Operator - proficiently answered over 200 phones calls within a Multi-Building Campus for over 2,000 employees in and out of the area.
Provided exceptional customer service, and answered/direct all incoming calls in a pleasant, positive, and upbeat manner. Responsible for typing up memorandums, letters and data entry into software such as MS Word, Excel, and PowerPoint. November 2004-March 2006
Medical Billing Representative
Closed Down
Huntington Beach, California, United States
Worked as a billing agent for (DME) medical equipment company that rented air mattress for individuals who were medically incapable of using standard mattresses
Successfully compiled, allocated and billed over 50 patients; effectively receiving 100% return rate. Worked collaboratively with patient's families, hospitals and insurance companies to make sure financial responsibilities are met.
Responsible for accounts receivable and bank deposits; accruing to approximately $7,000 a day depending on daily sales and receipts. Expertly accounted for all received checks by annotating spreadsheets with client information.
Skillfully compiled patient information for medical insurance billing and authorizations for certain medical equipment. Also kept track of all air mattress's and oxygen machines in spreadsheet format. Answered over 80 phone calls a day and successfully answered their questions and concerns. Responsible for dispatching our drivers for pick-ups and deliveries of mattresses and machines to various locations. Medical Billing Manually
June 2002-November 2004
Customer Service Representative
Innovative Plastics
Huntington Beach, California, United States
Worked as a customer service representative for a company manufacturing a wide variety of plastic brochure holders and fabricated acrylic literature displays. Provided telephone and in-person customers the ability to seamlessly order products and answer any questions they may have about our products.
Proficiently worked with customers who were 30 to 120 days past due on invoices. General office duties such as filing, faxing, and copying. Checked company emails and responded back to customers who needed product and shipping information.
Responsible for typing up memorandums, letters and data entry into software such as MS Word, Excel, PowerPoint, File Maker pro, and QuickBooks.
EDUCATION
-Current
Diploma
Huntington Beach Adult School
United States
Diploma, Huntington Beach Adult School
2009-2009
Orange Coast College
Costa Mesa, California, United States
January 2009 - May 2009 - Orange Coast College: Medical Billing and Allied Health Administrations
• Medical Billing and Allied Health Administrations SKILLS
Customer Service Oriented Customer Service Incoming Calls Multi-Line Switch Board Switchboard Switchboard Operator Admin Assistant Administrative Assistant Faxing Front Desk General Office General Office Duties Office Assistant Receptionist Medical Records Accurate Data Entry Data Entry Filing Heavy Data Entry Typing 50 WPM AP AR Billing Medical Billing Invoices Closing Electronic Health Records EHR Citrix Medisoft Landmark EMR Principal Component Analysis PCA Drivers Cashier Retail Sales Stocking Scheduling Plastics Customer Service Representative Dispatching Problem Solving Shipping ALTA Medical Insurance Billing Medical Invoicing Cardiology Credit Issues Accounts Receivable Quickbooks Loans Mortgage Bankruptcy Credit Scores Excellent Customer Service Skills UPS Payments Audit Credit Tasks Insurance Billing Medical Insurance Excel Microsoft Outlook Microsoft Powerpoint Powerpoint Microsoft Word MS Word
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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