Officer Customer
Resume:
Poonam Jain
E-mail:
*************@*****.***
Contact No:
Permanent Address:
House No. 89/A,
Brahman wada,
Ballabgarh, Faridabad,
Haryana
Personal Information:
Name : Poonam Jain
Husband’s Name: Mr. Gaurav Jain(CA)
Date of Birth : Feb, 21, 1992
Gender : Female
Nationality : Indian
Marital Status : Married
Languages known Hindi & English
Hobbies/Interests
Listening Music, Reading, Using Internet.
Objective:
Professional Qualification:
Major : CUSTOMER RELATIONSHIP & SUPPORT
Academic Qualification:
Job Profile:
CURRICULUM-VITAE
To attain excellence in corporate world with the help of management Skill and Professional attitude.
10th Passed from H.B.S.E Board in 2008
Experience:
Last Worked Exp. in Machine & Equipment As a customer relationship officer Since Jan’15 to April’17.
Maintaining inquiries, phone calls, emails and data on regular basis.
Verify or maintain data for accuracy in database.
Handling escalations and complex queries.
Maintain quote and validation.
Collection of relevant customer information.
Answering questions about a company’s product, services and policies.
Processing orders and transactions.
Handling issues and troubleshooting technical problems.
Handling complaints to building strategy for improving the overall customer experience and fostering loyalty .
Collecting and analyzing customer feedback.
Developing and documenting knowledge into helpful content.
Build sustainable relationship and trust with customer accounts through open and interactive communication.
Handling office tasks, such as filing, generating reports and presentations, setting up for meetings.
Answer and direct phone calls
Organize and schedule appointments
Plan meetings and take detailed minutes
Write and distribute email, correspondence memos, letters, curriers and forms.
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Update and maintain office policies and procedures
Order office supplies and research new deals and suppliers
Maintain contact lists.
Provide general support to visitors
Act as the point of contact for internal and external clients Passed B. A from Delhi University in 2014
Passed M.B.A from Himachal Pradesh University in 2016 Specialization:
12th Passed from H.B.S.E Board in 2010
Curricular activity/awards:
Personality Profile
BASIC KNOWLEDGE OF COMPUTER AND INTERNET
MS OFFICE, DOS, MS-WORD, MS- EXCEL, POWER
POINT, OUTLOOK
PHONE SKILLS: VOICE MSG, FORWARDING, HOLD,
RECORDING
VIDEO CREATION: SHOOTING, FRAMING, WRITING, EDITING ONE YEAR BASIC KNOWLEDGE OF NEW COMPUTER TRCK
CALENDER MANAGEMENT, PROJECT MANAGEMENT,
ORDER PROCESSING
Participated in various games and competition at school level.
Participated in various conference of institution.
Winning with punctuality award 5 times
Employee of the month
Past, Present & Future: A term believed in God. I see my past, present & future all blessed.
Strengths: Perseverance & Hard work, like to accept challenges in life.
Wisdom: Self-improvement in unending.
Charismatic with positive attitude.
Pliable to any environment & agile in understanding the new concepts. Date:
Place: Faridabad.
(POONAM JAIN)
Technical Skills:
01-09-2021
Contact this candidate