Engineer Trainee Customer Care

PRAVEENKUMAR G

Mobile: +91-999-***-****

E-mail: ***************@*****.***

LinkedIn: https://www.linkedin.com/in/praveenmitian EXPERIENCE SUMMARY

• Having 5.8+ years of professional experience in IT industries with comprehensive knowledge in software Analysis, Design, Development and Testing of business applications, web applications and product development in JAVA/JEE technologies.

• Extensive knowledge of Core Java concepts and its J2EE technologies like Spring, Spring Boot.

• Having very good implementation knowledge of OOPs concepts.

• Good implementation knowledge in Web Services (JAX-RS).

• Knowledge on ORM tools like JPA/Hibernate.

• 2 years of experience in Agile methodology (SCRUM – Version One framework).

• Worked in Urban Code, Splunk, Perfecto tools.

• Good working knowledge on Application development and maintenance life cycle process.

• Hands-on experience in using IntelliJ IDEA, Eclipse & STS as IDE's for developing applications.

• Having hands on experience in SDLC waterfall and Agile methodology.

• Have Logistics and supply chain management domain experience in pharmacy field.

• Having insurance domain knowledge and working in insurance domain for 3+ years.

• Strong analytical and problem-solving skills with good interpersonal and communication skills.

• Quick learner and a good team player.

WORK EXPERIENCE

• Working as Software Engineer for HTC Global Services Pvt Ltd, Chennai from Feb 2018 to till date.

• Worked as Associate Software Engineer for Interbind Technologies Pvt Ltd, Chennai from Aug 2015 – Aug 2017. EDUCATION

• Completed B.E (Production Engineering) from Madras Institute of Technology (MIT), Chennai, in the year 2013 with 79%. TECHNICAL SKILLS

Operating Systems : Windows

Languages : Java (1.6 – 1.8)

Web / Application servers : Apache Tomcat

Integration Technologies : Apache ActiveMQ, Apache Camel, Jenkins Frameworks : JPA /Hibernate, Spring, Spring Boot(Microservice), Apache Wicket, Apache Velocity, JDBC Databases : MS SQL Server 2012, MySQL, Apache Derby Cloud Technologies : PCF

Web/Mobile technologies : HTML5, CSS3, JavaScript, JSON, XML, Bootstrap. Development Tools : IntelliJ IDEA, Eclipse IDE, STS, Maven, Git, SVN, Putty, CRON Scheduler PROFESSIONAL EXPERIENCE

Project : Managing Financial Information – Financial Profile Management UI (FPUI) Client : State Farm Insurance

Role : Software Engineer

Description:

FPUI is web-based application developed for State farm insurance clients (Customer/Agent). Financial Profile UI screens are developed for customer, Customer Care Network (CCN), agents and agents’ staff to facilitate view, add, modify or remove customer’s financial account information (Bank/Card) from customer financial profile. Responsibilities:

• Implementing the new enhancements and modifying the application as per customer requirement.

• Currently leading a team with 2 members, and providing Client support, functional implementation, and handling Requirement analysis for Change Requests

• Involved in design, development and customizations for different users.

• Involved in code walk thorough and code optimizations.

• Performing application deployment, release activities.

• Involved in fixing the app securing issues in the application.

• Written Rest –Client Classes to consume Rest Services

• Fixed CI builds issues.

• Worked on fixing the Check Style Issues.

Project : Billing Batch Integration (BBI) – ARM & CCM Client : State Farm Insurance

Role : Software Engineer

Description:

Auto Renewal Management (ARM) and Customer Communication Management (CCM) are one of the modules of BBI. ARM business module processes the renewal (for both new and converted policies) information from Policy Center and produces an Entity and Premium file for Majesco to consume. CCM module will generate and send a bill for converted policy to policy holder once the renewal conversion process has completed so that the customer can pay the amount due to State Farm.

Responsibilities:

• Analyze the requirement and if any clarifications clarify with Scrum Master.

• Worked on preparing User stories from the provided feature for Project Specification Modules.

• Performing application development, release activities and follow agile methodology.

• Lead a team with 7 members, and providing Onsite support

• Involved in code walk thorough and code optimizations. Project : PHARMISA

Client : CPG Logistics (UK)

Role : Associate Software Engineer

Description:

The application is developed for logistics and supply chain domain for across many industry sectors including pharmaceutical, defense and cosmetics. It’s a web order fulfilment system and provides services for maintaining stocks and deliveries to pharma representatives. It provides web interface using which users order their allocated products. And we have customers who will send order files, for them we offer an interface which will read the orders from the file and create the order in ISA system. It has set of services which help to place orders and process them. It has various modules which maintains user roles and permissions, adding/editing announcements, allowances, tracking orders placed by users, managing the users, inventory etc. Below are the various system modules:

• Pharmias Web Admin - Manages the users, inventory, permissions, allocations and orders.

• Pharmisa Web - Takes care of users place different type of orders and providing various reports for users.

• ISACronJobs - Manages scheduled tasks like sending alert emails, placing repeat orders etc.

• SAPIDOC - A SAP interface module using which ISA will be synced with SAP (stock updates, order submission, inventory creation).

• ISA Service - All the services required for the Pharmisa system are implemented this module.

• ISA Web service - It’s a common service module using which we exposed the ISA service as a web service, which can be used in CronJobs, SAPIdoc and PharmisaWeb.

• Pharmisa Audit - This module is implemented to track the users across the system.

• We have ActiveMQ message server and Apache Camel in place to communicate Pharmisa with ISA web service. Also worked on rewriting the file interface to accept large files and different format. Technologies used are Java, Spring, Hibernate, Webservices, Apache Velocity, Apache ActiveMQ, Apache Camel, MySQL, HTML5, CSS3, Angular.js, Bootstrap. Responsibilities:

• Involved in all the SDLC phases including requirement gathering, design, implementation, testing and support.

• Taking care of the ISA system (both web interface and file interface).

• Implementing the new or change requirements and suggesting enhancements to the system.

• Responsible for unit, integration and smoke testing.

• Responsible for deploying new releases and production support. PERSONAL INFORMATION

• Date of Birth : 07/April/1991

• Marital status : Married

• Nationality : Indian

• Languages known : English, Tamil

Contact this candidate