Jira Administrator

Manikanta

Jira Administrator

Mail Id :*********@*****.*** Mobile # 741-***-****

Objective:

Having 3+ yrs of experience as Jira Administrator with a history of working with user - oriented

Solutions.

Working with NESS TECHNOLOGIES as Jira Administrator from June 2018 to till date.

Professional Summary:

Well Trained Experience in Atlassian tools like JIRA,CONFLUENCE,CROWD,BITBUCKET,

BAMBOO,FISHEYE & CRUCIBLE.

Resolving Incidents as per the Service Level Agreement, Creating Change Requests, Scheduling them for Execution and Implementation, Vendor Communication for Hardware Requirement.

Workflow management, Project management, Confluence space management.

Work with stakeholders to determine ways to optimize/improve JIRA setup and workflows.

Managed all the Atlassian hosted server (Cloud/On Premise).

Creating reports, charts and dashboards for JIRA with eazyBI Plugin.

Bulk data/issues import into JIRA using CSV file templates.

Experience with the migration of content during equivalent upgrades

Perform defect validation and post-implementation validation

Define, compile and report metrics

Respond to support inquiries with a sense of urgency

Integrate JIRA projects with Confluence Pages and construct Confluence pages.

Experience with JIRA Query Language (JQL).

Creating project for testing team based on Zephyr plugin.

Training users to use Zephyr for their daily usage test case creating

Customized migrated JIRA projects as requested by users, including optimizing workflows,

Creating custom calculated fields to support reporting needs and managing gadgets/widgets.

Configured the JIRA workflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement.

Confluence configuration, setup and administration tasks like: managing users & groups, add-ons, plugins, macros and templates.

Evaluated existing JIRA Implementation and recommended best practices on its future configuration based on meetings with and feedback from team members.

Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)

Customizing dashboards and reports and searches using JQL (JIRA Query Language) Resolved issues as they arise with JIRA Projects and Confluence in coordination with JIRA hosting partner team.

Created and managed JIRA templates and complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes, issue security scheme.

Trained individuals and teams on JIRA and Confluence in order to increase user adoption.

Data import through CSV file, JIRA project import, Confluence space import.

Created a JIRA workflow and apply the condition, validators and post-function in the transition to represent the business requirement process.

Developing application by customizing Fields, Permissions and Workflow

Configuration of Email notifications on status change

Experience in SSL, SSO and LDAP/AD Integrated with Jira and Confluence.

Integrated JIRA and Confluence (for User management and Issues/Pages sharing)

Created Customized dashboard and reports to share with State partners and internal team to track progress on the project.

Test new versions of the tools and plug-ins to ensure compatibility

Strong understanding & experience in administering and supporting Confluence, Jira, Bitbucket (Stash), Bamboo.

Experience in Continuous Integration & Continuous Delivery practices, process and tools.

Experience in Working with both Linux and Windows OS.

Played as Team Member in Installations, Migration, Integration, Cloning and Upgradations both Windows and Linux environments.

Excellent Written, Analytical Skills, Verbal Communication skills with a customer service-oriented attitude and worked with the offshore team as onsite coordinator to provide the update on the daily basis.

Familiar with Agile Technology.

Education

B Tech from JNTU KAKINADA in the year 2018.

Projects & My Roles

Currently working as a Team Member in Jira Administrator Team.

Handling all the project related tasks and resolving them on time by Keeping Due Date’s and Priority in Mind by providing the best solutions.

Quick Learner and Enthusiastic Person always tries to learn new things in helping the users feel comfortable towards the platform.

Used to be a part on the calls and meeting related to the Jira Training Sessions and Stand Up Meetings, Sprint Planning Meetings and Sprint Review Meetings and Retrospective Meetings.

Maintaining the complete Atlassian Sites, And also a go through person for the users during the critical issues.

Project Details:

Client : NESS TECHNOLOGIES

Duration : June 2018 to till date

Platform : Administrator

Operation systems : Linux/Windows/AWS00

Description:

NESS TECHNOLOGIES, Pearson’s web-based test administration system has been specifically developed to meet the stringent delivery and security requirements of high-stakes assessments, yet provides the flexibility to administrator, teacher and student tests in a classroom or practice settings.

Roles and responsibilities:

Creation of Jira Projects based on user request and cloning the Jira Projects.

Re-indexing Jira on timely basis.

Creating spaces in Confluence and Providing privileges to the users.

Creation of new Jira users and Jira groups.

Implementing Jira workflows using advanced features such as Post functions, Conditions and Validator.

Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects.

Creating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals.

Configure the Customer Portal, request types, queues, SLA metrics and automation.

Installing plug-ins and maintaining the licenses.

Troubleshooting the problems in Jira.

Linking GIT Repositories to Fisheye Projects.

Creating and managing filters.

Managing Groups and Role management based on projects.

Prioritizing workload and resolving tickets based on Service Level Agreements

Integration of Jira with other applications using plug-ins

Importing bulk issues into Jira Projects using CSV files

Migrating Jira Service Desk project

Taken ownership in checking Plug-in compatibility and UAT pre upgrade of Jira.

Restarting Jira, performance monitoring of Jira instances and checking log and backup files

Managing Users in Crowd Directories

Troubleshooting user queries Jira, Confluence applications.

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