Rahul Jauhari

Mobile: +91-817******* ~

E-Mail: adosru@r.postjobfree.com;

Since Oct- 2019

Assistant Manager at Mercados Energy Markets India Significant Attainments

Administration & Commercials, Facility management, Vendor Management, Travel Booking, Budgeting Management i.e. Provision and preparing budgets, Managing budgets (Analyzing Budget vs Actual expense & Comparatives), Repair & Maintenance of Building & Equipment’s both (Office/residential) Handling the shortlisting/deployment/salary structure of Housekeeping, Security & PSO’s, Drivers, Chefs, Maintaining Horticulture, Fire & Safety Equipment’s, Event Management, AMC's Negotiations with Cost saving initiatives, Petty Cash Handling, Transport & Fleet Management, Liaison with government & local bodies/stake holders etc.

Travel Desk – To provide flight ticket, hotel booking, Local travel out station local travel for office staff Delhi, Mumbai, Hyderabad, Utter Pradesh, Uttaranchal and Madhya Pradesh. General Administration - To maintain proper discipline among administrative staff, ensure their punctuality, attendance and equitable distribution of work. Facilitating employees with safe, healthy working environment, hygienic canteen facility, safe & timely transportation, guest house management, hospitality, hotel booking. Guest House - Control budgets for guest house operations and monitor expenses. Coordinate staff when responding to emergencies and alarms.

Ensure compliance to all relevant health, safety, security and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude.

Negotiation with vendors and suppliers after identifying the competent agencies for supplies. Documentation/Vendor record management, Issuance of Work Orders / Purchase Orders IT Support – To provide IT support like Internet, Laptop issue repair and maintenance, ID card Business card, support in office /guest house.

April -2014 to Oct- 2019

Deputy Manager at Progressive Cooperative Credit Society Ltd. Significant Attainments

Worked as Deputy Managers Operations, Administrator and Infrastructure in Progressive Cooperative Credit Society Ltd. since April 2014 to Oct 2019.

Manage the Team Engineers, working for Desktop Support, Server Support, Network support, Asset Support. Project monitoring and auditing of assets with central team & Administrative support, meeting planning with Regional manager.

Monitoring and Analyzing the Calls logged with the Helpdesk and ensure that Transactions are followed as per Quality Norms

Conducting training for project entity in using tools and techniques monthly & yearly. Planning and scheduling Meetings with the Customers on day to day Operations. Involve in the Day-to-Day Operations.

Ensure Wing to Wing resolution of incidents within SLA, handle Critical issues, provide feedback to Managers and work with customer IT and Managers.

Coordinate with multiple hand support teams for escalated issues and participate in con-calls and Bridge- calls from remote support groups.

Customer relationship and Personnel Management

Coordinate shift roasters, conduct team meetings, track & analyze Performance of all the Engineers. Manpower backup planning to ensure right resources availability Prepare Shift Reports and periodical MIS Reports for measuring SLA yield. Prepare & document various Reports in compliance to Process and Productivity. Participate and conduct Internal Process Audits & Process Reviews for ensuring strict adherence to the Process Parameters/Systems.

10th-Oct-2013 to 03rd- Feb-2014

Branch Manager at Avancar Security & Access Service Pvt. Ltd. Significant Attainments

SLA Management with Temple Services

Supports on CCTV, DVR, Time Attendance System & etc

Responsible for the entire management for the Office 01st-June’13- to 13th Dec-2013 UPLC (Laptop Project) Cluster Manager at Aforeserve (UPLC Laptop Project Lucknow) Significant Attainments

Calls Management in Lucknow, Varanasi, with UPLC Laptop with in the SLA

Supports on Laptop PDI, Student demo Teachers training and Service center signoff

Managing user govt. Customer and college with proper assignment of rights on resources.

Provided training for college and support to the entire organization on software and hardware’s.

Responsible for the entire management PDI, Student demo Teacher training & Service center Sign-off

Manage Company E-mails, Spreadsheet and Documents, all calls reports. Nov 2004 to – May’13: PCS Technology LTD.,

Worked as Team Leader EUS in PCS Technology with TCS at TATA Motors Project

Providing support to all engineers at TATA Motors Project in Lucknow office.

Responsible for conducting, leading and coordinating FMS activities throughout the project,

including key design decisions for the technology, structure and configuration of the system.

Daily watch on team member’s work

Managing calls through BMC tool and SLA.

Monthly reports, Delegation of work

In depth research on new technologies

Managing Development program

Serve clients, identify their needs and provide feedback on the success of filling jobs. Future Group Project Big Bazaar & Pantaloons (2010 to 2012) Significant Attainments

Keep all infrastructure backbone active for SAP and other Centralize software functional, (VPN & VSAT connectivity).

Coordination with civil project team, vendors and HO/ZO IT team for new store opening, right from creation and configuration of new Databases, testing, installation of all applications and data sync process.

Consolidate daily reports & checklists of all Future Group-formats in U.P East region.

Coordinate with Service Delivery Manager & IT Team on various roll-outs & operational activities of entire U.P region.

Coordinate with centralized IT-Support Team (GSMC) to resolve customer’s problems & issues.

Business support & initiatives - Helping operations in forming Operational procedures as well as commercial, Visual Merchandiser, HR, SCM and other departments.

Get the user training program conducted by Store IT to all representatives from store departments - All applications, Impart understanding of Application features, tools, enhancements.

Asset Management, Vendor lassoing & development – AMC Schedules, Procurements of hardware, consumables.

Keep tracking of all Databases synchronization process with the Central Server.

Smooth running of Applications and Maintenance – SAP, Retail Enterprise Manager, Gift Voucher, Plutus (AXIS, HDFC and ICICI Bank) and other s/w.

Team Building- IT Team (multi store locations) coordination within/between teams and personal development of members.

NTPC Ltd. SHAKTINAGAR (2002 to2007)

Significant Attainments

Technical Support for Dynamic & Static IP Configurations on Beetle Modems.

Level 2 Supports on LAN\WAN, ISDN, PPP, TCP/IP Protocol, Dial up and emails

Installation and Maintaining Local Area Network in the office.

Managing user profiles with proper assignment of rights on resources.

Taking the back-up (Acronis True Image) such as Daily, Weekly and Monthly of the entire client PCs.

Provided technical support to the entire organization on software and hardware’s.

Updating Operating System, Antivirus, Service and Packs.

Installation and up-gradation of hardware and software.

Responsible for the repair and maintenance of 450 desktops, Laser printers, DeskJet Printer, DMP, Office jet & MFD

Manage Company E-mails, Spreadsheet and Documents, Payment NTPC Ltd. UNCHAHAR (2007 to 2010)

Significant Attainments

Technical Support for Dynamic & Static IP Configurations on Beetle Modems.

Level 2 Supports on LAN\WAN, ISDN, PPP, TCP/IP Protocol, Dial up and emails

Installation and Maintaining Local Area Network in the office.

Managing user profiles with proper assignment of rights on resources.

Taking the back-up (Acronis True Image) such as Daily, Weekly and Monthly of the entire client PCs.

Provided technical support to the entire organization on software and hardware’s.

Updating Operating System, Antivirus, Service and Packs.

Installation and up-gradation of hardware and software.

Responsible for the repair and maintenance of 450 desktops, Laser printers, DeskJet Printer, DMP, Office jet

Manage Company E-mails, Spreadsheet and Documents, Payment Educational Scan

Graduate in Arts from Allahabad University in 2001

Intermediate from UP board in 1996

High school from UP board in 1994

Courses / Certifications / Trainings

Graduation from Allahabad University

Diploma in Hardware Technology from Indian Institute of Hardware Technology

Certification in Software Application from IIIT Lucknow.

Certification in ‘T’ Level from CEDTI Aurangabad

Certification in Computing (CIC) From IGNOU

Microsoft Certified System Engineer (MCSE) on Windows 2003 MCSE ID: 8123022

Technical Know-How

Operating System:

Operating System: Microsoft Dos, Windows 9x/ NT/ 2000/ XP/ 2003/ WHS. Red hat Linux 9, Fedora Core. Networking:

Fast Ethernet, TCP/IP, Telnet, FTP, Intranet, LAN / WAN, Virtual Private Networks. Remote Computing via Telnet, PC – Any ware, VNC, Windows XP Remote Desktop & Remote Administrator. Proxy Server Installation and Configuration.

Installation:

Windows 97/98/2000/XP/Vista/W7/ 2003/2008 and 2010 Linux Red hat 8, 9, Fedora Core 6, 9, 10, Sues Linux, Installation of Norton Antivirus, MacAfee, Hardware Drivers & Service Packs, updates etc. HP Printer and Scanners. Software:

Microsoft Office 97/XP/2000/2003, 2007 Acronis True Image Backup & Data Recovery. Personal Dossier

Passport Number:

Date of Birth: 18th August 1979

Residential Address: Villa No 402, Eldeco City IIM Road Lucknow Linguistic Skills: English, Hindi and Bengali

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