Floor Staff Oriana
Resume:
Thembisile Mkhabela
Curriculum Vitae
Cell: 067-***-**** Email: *********.**@*****.***
Address: **** ****** ******, ********, ****
DOB: 17/05/1990
Nationality: South African
EE Candidate (African, Female)
PROFESSIONAL SKILLS
•Leadership and Supervision
•Inventory and Stock Management
•Cash handling
•Reporting
•Stock and Inventory Management
•Customer Services
•Computer literacy (Microsoft Word, Excel, and PowerPoint).
•Communication skills
•Telephone etiquette.
PROFESSIONAL QUALIFICATIONS
Matric, Lesiba Secondary School, 2009
Hospitality, Ekurhuleni East TVET College, 2014
EMPLOYMENT HISTORY
Position: Hostess
Company: Square Restaurant (Vineyard Hotel)
Industry: Hospitality
Period: November 2018 to May 2019
Responsibilities:
Supervising Floor Staff as and when requested by Manager.
Creating & maintaining a friendly and hospitable eating area for guests.
Welcoming guests.
Handling client reservations.
Attend to requests, complaints, and queries from guests.
Preparing reports.
Time management.
Reason for leaving: Maternity.
Position: Hostess
Company: Oriana Restaurant (Mondior Hotel) @ Emperors Palace
Industry: Hospitality
Period: September 2014- April 2018
Responsibilities:
Client bookings and reservations management.
Attend to telephone requests from customers.
Dealing with customer complaints and queries.
Supervise floor staff.
Stock-taking and reporting.
Ensure eating and seating areas are of the highest hygienic standards.
Reporting
Performance management
Reason for leaving: Staff reductions.
PERSONAL QUALITIES:
Good command of English and African languages.
Interpersonal skills.
Detail orientated.
Problem solving abilities
Goal orientated
High attention to detail.
REFERENCES
Company: Emperors Palace
Contact Person: Mpho Petja
Position: Assistant Manager
Contact: 078*******/ ******@**************.***
Company: Vineyard Hotel
Contact Person: Bongani Rapoo
Position: Supervisor
Contact: 082******* / *******@********.***
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